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National Grid Support Service

National Grid Support Service

3.9 from 29 reviews · View Statistics
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Listing monitored by National Grid Support Service

Reviews

3.9
29 reviews
  • Value for Money
    1.5 (4)
  • Product Quality
    1.0 (4)
  • Return Claim MadeYes (0) · No (5)
  • Customer Service
    1.5 (4)
  • Installation
    1.0 (1)
  • Warranty Claim MadeYes (0) · No (4)
  • Purchase Price$10,695.00
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Rob
RobNorth-West & West coast, TAS

No show

published

Same experience as Carl. Appointment booked for 11.am on a Saturday. No show. No phone call to explain why. Can understand if there is a genuine reason for not keeping appointment. Lost me as a potential customer.

Incentivised Review No
Desertduck01
Desertduck01Wynyard
  • 7 reviews

3 months later still not working

published

Had my solar installed in January and it hasn’t actually worked at all yet. Many calls and emails later I was asked to get someone to look on the roof to see if it was actually turned on. I refused as it is their responsibility so am still waiting for one of their (supposedly) many installers to come and check.

Value for Money
1/5
Product Quality
1/5
Carl
CarlTasmania
  • 5 reviews
  • 2 likes

If I could give 0 I would

published

Ngss booked an appointment with me for 11am. I took time off work. Didn’t show and didn’t call. Not impressed

Value for Money
1/5
Product Quality
1/5
beljeet
beljeetTasmania

Worst customer service ever!

published

The process of having panels installed and activated was challenging. Be prepared to do all the chasing up for resolving anything. 9months on, we are still trying! The company will tell you they are resolving but nothing happens!

Value for Money
3/5
Product Quality
1/5
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Paul
PaulMid North Coast, NSW

Complete waste of my time

published

A representative of the company phoned me made an appointment for the weekend I get a call on the day from the rep who cancelled two weekends in a row waste my time

Incentivised Review No
Unhappy
UnhappyHobart, TAS

Not happy, or impressed.

published

Approved for 20 panels. Once approved, an additional $2k plus hidden fee. Then received a phone call that my house isn't big enough for 20 panels, they could do 11 that were even newer than the latest technology ones I had agreed to. These are more expensive

Value for Money
1/5
Product Quality
1/5
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Unprofessional service appointment cancelled at last minute by you

published

I was booked for a consultation for solar installation but on the morning of appointment recieved a text saying my property was in too much shade No trees around the house no one came out very unprofessional service 10 to 12 hours of sun a day

Incentivised Review No
Return Claim MadeNo
Warranty Claim MadeNo
National Grid Support Service
Kent P.National Grid Support Service

Questions & Answers

Alice
Aliceasked

You need to make sure these people use accredited electricians to install the solar panels. This screams 'scam', please research the havoc these companies are causing in people's homes and the types of people they are targeting (the elderly, door knocking etc). Any solar company who is door knocking is a big no no. Contact your local electrician and ask them to come up with a plan to install solar. You do not need a solar company!!

1 answer
HarvestBazza
HarvestBazza

Hey Alice,

I had a great experience through the sale and installation, system has been reliable too. No door knocking and had their accreditations and insurances in check. I spent a lot of time researching and did come across the companies you speak about. NGSS did right by me and happy to endorse their product and service.

Graham Marshall
Graham Marshallasked

how much kwh output should a 5.12 kw system produce in Blackman's bay Tasmania?

1 answer
National Grid Support Service
Kent P.National Grid Support Service

Gday Graham,

It depends on the orientation of the panels, the inverter efficiency and a few other factors such as shade, configuration and pitch of the modules.

A typical installation facing north with conventional equipment would produce approx 18kw/h on average over the year. More in summer and less in winter.

Any more questions please reach out via support@nationalgridsupport.com.au

best.

Waide s
Waide sasked

how come every 5 star review for these guys is from an account that has only posted ~5 reviews and all within one week of posting this review? How come all but one of these reviews happened in the same week in July 2017? I guess what I'm trying to say is, How can I trust a service that has fake reviews?

4 answers
National Grid Support Service
Kent P.National Grid Support Service

Hi Waide,

Thanks for your enquiry.

We sent a message out to our community that week and asked for feedback online. Unlike many vendors, we don't have a department dedicated to creating reviews henceforth compared to the thousands of installation we have we only have a small number of reviews.

It is very rare that customers do leave a review without being asked so I support your healthy scepticism, our industry needs more of it. In this case all of our reviews are genuine and we have validated their authenticity if you would like to speak to these customers please email us at support@nationalgridsupport.com.au.

If as I suspect you may be from another solar company, I recommend being proactive and focus on delivering value to your customer base instead of attempting to bring down others.

Best regards.

Waide s
Waide s

Hi Kent,

I appreciate your reply, I am in fact an IT specialist, with an interest in Solar. I found reviews for your company on several sites that aroused some suspicion, and decided that I should just ask what is going on. On one of these sites, there is a review from a customer, who then replies to himself, thanking himself for the kind review - the kind of mistake a fake reviewer might make when he has to log into many fake accounts - Not saying that is what happened here, just that paying attention to things such as this may prevent people from being fooled by easy to manipulate systems.

Again, thanks for your reply

National Grid Support Service
Kent P.National Grid Support Service

No problems Waide.

Agree with you. All our reviews come from customers, we do ask for them as stated as its the only way to create a presence. Unfortunately, most larger suppliers employ people to create fake reviews, this is a strict breach of our code of ethics.

All the best.

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Details

CategoryOnline Shops, Solar Panel Installers and Solar Retailers
Offers Free Standard Shipping No
After Sales ServiceYes
Solar Connection TypeGrid-Connected, Hybrid and Off-Grid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council MemberYes
Clean Energy Council Recognition Approved Retailer and Member
Solar Connection TypeGrid-Connected and Hybrid
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