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National Grid Support Service

National Grid Support Service

3.9 from 29 reviews · View Statistics
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Listing monitored by National Grid Support Service

Reviews

3.9
29 reviews
  • Value for Money
    4.8 (16)
  • Product Quality
    5.0 (16)
  • Return Claim MadeYes (0) · No (16)
  • Customer Service
    5.0 (16)
  • Installation
    5.0 (10)
  • Warranty Claim MadeYes (0) · No (16)
  • Purchase Price$8,733.33
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Jackie
JackieGreater Melbourne (Outer), VIC
  • 2 reviews
  • 1 like

Thrilled with our solar

published

We had our solar installed by National Grid Support. We are thrilled with our solar I only wish I had done it years ago. Great service and very easy to deal with.

Value for Money
5/5
Product Quality
5/5
  • Verified

Smooth sailing from the get go

published

National grid support service were prompt and up front from the day I sat down with them. It’s been 6 months and we have already noticed the reduction in our power bill. Couldn’t recommend higher.

Value for Money
5/5
Product Quality
5/5
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Review collected in partnership with National Grid Support Service

Luke Billingham
Luke BillinghamGreater Melbourne (Metropolitan), VIC

Couldn’t be happier!

published

From start to finish, the whole process was simple and efficient. The team offered an extremely competitive price, and the quality of product was second to none when compared against other companies and products.

The rate drop that our client manager forecasted has since been realised and we couldn’t be happier with the whole process.

I encourage all those who are considering solar to go ahead with the National Grid team

Value for Money
5/5
Product Quality
5/5
  • Verified

Very happy customer!

published

I had solar panels installed 3 years by national grid and have since added batteries. Service and installation has been amazing, first time I’ve written a review but off the back of the service I received from Candace about setting up my app to monitor my system I felt the need to. Thanks Candace

Value for Money
5/5
Product Quality
5/5
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Review collected in partnership with National Grid Support Service

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Excellent customer service

published

The team at NGSS were nothing but a pleasure to deal with. They were timely and efficient and happy to answer all of my questions. The installation process was seamless and without fault.

Value for Money
5/5
Product Quality
5/5
K and C
K and CGreater Melbourne (Metropolitan), VIC

A dream come true!

published
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Value for Money
5/5
Product Quality
5/5
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HarvestBazza
HarvestBazzaGreater Melbourne (Metropolitan), VIC
  • 5 reviews
  • 4 likes

A very sensible choice

published
Value for Money
4/5
Product Quality
5/5
John
JohnSouth-East, TAS

Great product,great service

published

We have nothing but praise for this company. The rep that came to our house was very well informed and had done his research beforehand. He had all the time we needed to explain the product and was not pushy. It was a pleasant experience.
The installation was carried in a timely and professional manner.
We haven't had our first power bill as yet so can't comment on any savings.
We have no hesitation in recommending NGSS. They are very professional and follow service is excellent.
John Italiano, Huonville.

Value for Money
5/5
Product Quality
5/5
David
DavidTasmania

Happy Customers

published

Excellent customer service, kept well informed through the whole process and the end product has provided us with exactly what we wanted. Everything was done within the timeframe we were advised abd with the products we paid for. Also, the follow up customer care is appreciated. Highly recommend

Value for Money
5/5
Product Quality
5/5
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Debbie R.
Debbie R.Central, TAS

Top service

published

What a nice, competent & efficient team of people. Well done from the information sharing & quote through installation & follow up.
No hesitation in recommending these guys.
Thank you all.
Deb & Kath. Bagdad Tas.

Value for Money
5/5
Product Quality
5/5
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Happycol
HappycolGreater Melbourne (Outer), VIC

Fantastic company to deal with

published

We were extremely pleased with the service that we received from NGGS. The salesman came across as knowledgeable, caring and genuinely helped us chose the right system for our circumstances. The price was surprisingly reasonable. Our panels were installed promptly and the company followed up to check that we were happy with the work. We love our Black Max panels. We were extremely pleased and would recommend NGGS to anyone. Top company 10 out of 10.

Value for Money
5/5
Product Quality
5/5
National Grid Support Service
Kent P.National Grid Support Service

Amazing feedback. We will ensure all departments are provided with this feedback, and we will be checking back in soon after you receive your next electricity bill. We are always a call or email away if you need anything.

Malcolm W.
Malcolm W.Hobart, TAS
  • Verified

Great product Fantastic Service

published

Great with detail and planning. Timely professional install with lots of explanation. Product works on cloudy days. Latest technology 330w. App easy to monitor. Capability for future expansion. System will pay for itself in no time. Great offering of interest free purchase.

Value for Money
4/5
Product Quality
5/5
National Grid Support Service
Kent P.National Grid Support Service

Thanks for your support Malcolm, Looking at hearing further about the performance of your system. Great to hear the system is producing big outputs already, wait for summer. :)

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Chris
ChrisSouthwest, VIC

Excellent product and service

published

The Salesman was friendly and knowledgeable. We were pleasantly surprised with the price. The install was conducted in a surprisingly short timeframe, with an informative step by step discussion on the process beforehand. The after sales care has been outstanding.

Value for Money
5/5
Product Quality
5/5
National Grid Support Service
Kent P.National Grid Support Service

Awesome feedback Chris, appreciate it. Need anything further from us we are always a phone call or email away. All the best.

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Sue
SueSouth East Queensland, QLD

WOW factor is alive and well!

published

Rang these guys for some info costs etc as shifting back to Aussie.
NZ could learn a thing or two about service from these guys. Cant wait to use there amazing product on my return in a few months.

Value for Money
5/5
Product Quality
5/5
National Grid Support Service
Kent P.National Grid Support Service

Sure could sue, Australia could learn how to cross the try line from the kiwi's. :)

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The reviewer stated that an incentive was offered for this review

Suze
SuzeTasmania

Informative and Efficient

published

The salesman who visited us was extremely informative, friendly and had outstanding product knowledge, resulting in great advice. The installers were a pleasant surprise, they were very industrious, completing the installation efficiently and cleaned up their mess! We highly recommend this company, they were far more professional than we have previously experienced.

Value for Money
4/5
Product Quality
5/5
National Grid Support Service
Kent P.National Grid Support Service

Great feedback, Il ensure our install team receive this. Thankyou for your support.

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The reviewer stated that an incentive was offered for this review

Questions & Answers

Alice
Aliceasked

You need to make sure these people use accredited electricians to install the solar panels. This screams 'scam', please research the havoc these companies are causing in people's homes and the types of people they are targeting (the elderly, door knocking etc). Any solar company who is door knocking is a big no no. Contact your local electrician and ask them to come up with a plan to install solar. You do not need a solar company!!

1 answer
HarvestBazza
HarvestBazza

Hey Alice,

I had a great experience through the sale and installation, system has been reliable too. No door knocking and had their accreditations and insurances in check. I spent a lot of time researching and did come across the companies you speak about. NGSS did right by me and happy to endorse their product and service.

Graham Marshall
Graham Marshallasked

how much kwh output should a 5.12 kw system produce in Blackman's bay Tasmania?

1 answer
National Grid Support Service
Kent P.National Grid Support Service

Gday Graham,

It depends on the orientation of the panels, the inverter efficiency and a few other factors such as shade, configuration and pitch of the modules.

A typical installation facing north with conventional equipment would produce approx 18kw/h on average over the year. More in summer and less in winter.

Any more questions please reach out via support@nationalgridsupport.com.au

best.

Waide s
Waide sasked

how come every 5 star review for these guys is from an account that has only posted ~5 reviews and all within one week of posting this review? How come all but one of these reviews happened in the same week in July 2017? I guess what I'm trying to say is, How can I trust a service that has fake reviews?

4 answers
National Grid Support Service
Kent P.National Grid Support Service

Hi Waide,

Thanks for your enquiry.

We sent a message out to our community that week and asked for feedback online. Unlike many vendors, we don't have a department dedicated to creating reviews henceforth compared to the thousands of installation we have we only have a small number of reviews.

It is very rare that customers do leave a review without being asked so I support your healthy scepticism, our industry needs more of it. In this case all of our reviews are genuine and we have validated their authenticity if you would like to speak to these customers please email us at support@nationalgridsupport.com.au.

If as I suspect you may be from another solar company, I recommend being proactive and focus on delivering value to your customer base instead of attempting to bring down others.

Best regards.

Waide s
Waide s

Hi Kent,

I appreciate your reply, I am in fact an IT specialist, with an interest in Solar. I found reviews for your company on several sites that aroused some suspicion, and decided that I should just ask what is going on. On one of these sites, there is a review from a customer, who then replies to himself, thanking himself for the kind review - the kind of mistake a fake reviewer might make when he has to log into many fake accounts - Not saying that is what happened here, just that paying attention to things such as this may prevent people from being fooled by easy to manipulate systems.

Again, thanks for your reply

National Grid Support Service
Kent P.National Grid Support Service

No problems Waide.

Agree with you. All our reviews come from customers, we do ask for them as stated as its the only way to create a presence. Unfortunately, most larger suppliers employ people to create fake reviews, this is a strict breach of our code of ethics.

All the best.

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Details

CategoryOnline Shops, Solar Panel Installers and Solar Retailers
Offers Free Standard Shipping No
After Sales ServiceYes
Solar Connection TypeGrid-Connected, Hybrid and Off-Grid
Services ProvidedInstaller and Solar Product Retailer
Clean Energy Council MemberYes
Clean Energy Council Recognition Approved Retailer and Member
Solar Connection TypeGrid-Connected and Hybrid
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