The worst furniture removal company ever!
My furniture was uplifted from Melbourne to Alice Springs. Had misleading information about actual dates of arrival. When my furniture arrived in Alice Springs, I noticed damages on my dinning table and worse!...they lost my a support beam to my bed frame. I made enquiries via phone call to speak to the driver who was en-route to Darwin. I left messages on his voicemail to call me back about my lost item but never got back to me. I am very disappointed with the level of service and unprofessionlism displayed by this company. I wouldn’t recommend this company to anyone out there.
Disappointed and dissatisfied customer.
Misleading and a complete disappointment
This company is very misleading about timeframes and doing what they promise. It was a very small move of boxes and bedroom goods. The move was Sydney to Melbourne. They were supposed to call with a pick up time and rang 5 minutes before arriving at 7am. delivery was promised for Thursday..... didn't phone and then when phoned finally said Saturday with a 6 hour wait timeframe - s didn't get to go to a paid for event. But they didn't turn up on Saturday at all and then when contacted again said Sunday 10am.... finally arrived at 1pm after going to the wrong address. Really...save yourself the angst that we went through and don't use this company.
1 bedroom move with little furniture. Items were moved from ACT to NSW. The removal DID NOT start nor end on time resulting in myself missing my flights and forking out for an additional night’s accommodation and flights. I had called up on 2 separate occasions informing the company that I had more goods for transportation than anticipated and was happy to be billed for it and informed them ahead of time that I would need more space and time for my job.
I was called at 6.27pm the day before the pick up day and told to expect pickup between 6a...
Fantastic caring staff from office to the remover guys!
I moved my 3 bedroom house interstate from SA to Vic, a huge move. I was aware the guys had so many boxes and furniture to move and they arrived with friendly smiles and jumped into it right away did a superb job loading up one truck carriage with the whole of my 3 bedroom house. They looked after everything. The staff at the office are very friendly and polite and look after you well. One thing to be aware of, is tall floor lamps should be placed at the back wall of the truck and not at the door, especially if the lamp has 3 wooden legs which ...broke. They communicated with me clearly by SMS letting me know they were 1 hour to 30 mins away from my home on both counts. At delivery, they worked really hard to unload the trucks. May I ask that all customers who use their services understand this is a huge job (and yes it is a lot of money too) and these men are doing the backbreaking work of moving our stuff. They came to pack up my house right on time, and when they delivered to my new place, they let me know they would be a bit late and all went well. The thing to be aware of when booking removalists is to check if there are extra charges for two story places like our storage unit was on a second floor and would cost a bit more, so take that in account. I was lucky they redirected delivery to my parents place instead to save money and we would take the stuff to storage. They did a great job and are to be commended and I recommend them to anyone. Just take what I said above in account if you have stuff that you want kept safe, then back of truck. They were very efficient and got my stuff to my new place safely and very respectful too. This is the best company to use.
Super Quick & Very Professional
A small move from Bris to Syd & only a (6 piece) lounge suite but could have been a house full of furniture. We felt valued and had National Removals full attention the entire time. They were proactive even when kept waiting for almost 2hr at the collection depot! We had tried arranging our removal with another company & that was a nightmare. I very much appreciate your time & attention Rachel & my son was very impressed with your delivery guys who were respectful, courteous & arrived by noon the next day! Amazing service - I've already been recommending you to friends.
Terrible unprofessional service
I got two quotes from them and the first one they over quoted by a lot. I then got another one for much less stuff and got quoted $1500 when I ready to go ahead they emailed and said they had "mistakenly" under quoted and said my move would now cost $2200. Very unprofessional and not happy at all. Will not be chocking them at any cost. Lost my business.
Moving made easy
The move was a family home from Melbourne to Cairns (3000km) and included everything from furniture to garden statues. Settlement was looming so it all had to go. The removalists took everything in their stride and were always polite and friendly as the loaded and unloaded the seemingly endless number of boxes. The pick up and drop off times were discussed with us and they were spot on time - amazing considering the distances and nature of the work.
This is how it should be done
I needed to move the contents of a storage unit interstate, about 15m3. It went off without a hitch even though I wasn't there to open the unit or watch the loading. A lot of the things in storage were loose, not in boxes or even wrapped, but they handled that with no drama. Quick delivery, efficient friendly service, good price, and generally a very pleasant experience all round. Highly recommend.
Absolute nightmare!! AVOID AVOID AVOID
First of all, it's very important that you acknowledge that national removals don't actually move your goods. They sub contract other companies to do it for them so you don't actually know which company will rock up. In my case, it was 1800REMOVALS. Both companies were incompetent morons. National removals were so good at locking me in etc but when the cracks started to show, they threw me to the wolves. So rude and condescending.
1800REMOVALS did not arrive for two days after the scheduled move date and I was never advised. Both companies ...knew nothing and never called. Long story short, my goods arrived two weeks after the scheduled delivery date. Their communication was horrendous. Do yourself a favour. Use a reputable company and pay more. You'll thank me later.
Big load with a interstate move. The guys were very nice & friendly. Moved didn't start till late but got delivered on good time
Unfortunately the arm of my leather lounge got ripped
I was super impressed with my move
One bedroom house Melbourne to Sydney. Although they were a few hours late the guys were all super nice and friendly. They were really careful with my stuff and accommodating when they dropped it off. I would recommend a move with them as I will use them again.
The Removalists great but..
The guys that came to pick our stuff up were fantastic. The information I received over the phone when organising the size of the shipment was not so great and resulted in not fitting everything in the container. Whilst this was partially my fault, more information given over the phone when I mentioned we had more than we originally planned could have been handled better to avoid us having to leave stuff behind.
Damage goods and unreliable delivery times. You have been warned!
Damaged goods in transit, the company didn't care and no resolution offered. Was only a one bedroom move plus a 125cc motor scooter. From word go I was confused over the area I have rented and was under the impression I had rented or purchased more room than I had which became apparent to me of the changes after I have made a deposit. Tried to sell me an insurance policy not required to have, by law the company handling your goods needs to have an insurance policy against damage which they obviously don't have (hire them at your own risk you ha...ve been warned) I felt after the monies were paid the level of service dropped. I changed my inventory by a few items (all which would fit in 3 cubic square meters the area I have purchased) and the price increased significantly due to a calculation on their end despite my direct explanation of the changed items. This resulting in some of my items having to be left behind in Queensland. Now I have to have them posted down, that's right. It is cheaper to have the left behind boxes posted than to add to the load I had paid for! Figure that one out... I am glad to have this experience over it has not been pleasant at all. Going to cost me hundreds to repair or replace goods. I sent a message saying the service was excellent until my goods didn't arrive on time resulting in me finding them damaged and having to either pay more to the storage unit they were delivered to for them to deliver them to me and had to make two 80km round trips to recover the goods myself. Very disappointing I have to leave items behind (only boxes nothing furniture related) Very disappointed in this service and would not recommend this company to anyone needing all their items to arrive undamaged or in the same condition. At the very least a confident and frustration free experience. I am glad this experience is over! Please stay away and choose another entity.
I was moving interstate a one bedroom apartment where we sold off most of our furniture before hand. This company are possibly the most useless people I have dealt with. At first it seemed easy, they were back-loading our things so it was quite cheap and you could edit your inventory online. Then closer to the move things went down hill quickly! Firstly they moved the pick up time forward a week and told us on the Thursday afternoon the new pick up date was Saturday which meant we had to finalise and pay the inventory by Friday morning! After f...rantically trying to finish packing and creating a correct inventory around our work (because this is all happening on weekdays) I managed to get the new inventory and pay off the new quote (which had only gone up by about 20% even though we had quite a few additions) and because of the change they let me pay by Friday late rather than morning. Then on Friday afternoon they change the pick up date to now be Monday, but don't tell the actual truckie doing the work so he calls on Saturday and asks whether instead of coming that day (because he didn't know of the changes) would we be ok with doing it Sunday, to which we gave the affirmative because we were ready at this point. Then when the truck arrives he still has the OLD inventory and so has to make note of the all the extra items (which I'd already informed and payed for). So I think this will be the last mess around and now that the truck has picked everything up I can get a scheduled day of arrival so I can prepare for the unloading. But no. I called twice to ask when the truck would arrive and got the "we'll give you a call back today after I speak to the logistics manager" and never got a call back! So the third day I stayed on hold while they checked only to be told by a nation wide company that they had no idea what day the truck was arriving (seriously?!) and that I should call back in another week because they'd have a better idea then. So I'm stuck with my furniture on the move and no way to book a storage container because I don't know when I'll see it! Then it gets even better because apparently they have tacked on ANOTHER 20% extra cost for "items that weren't on the inventory". When I queried this they admitted that yes the driver had the wrong inventory but they checked and this really was extras. So I then asked how the addition of a few more items (and the subtraction of others that weren't there, because they listed the pedestal fan in its box differently to me listing it as a box) somehow costs the same as when I added substantially more items then that (refer to previous inventory change above). To which there answer was that they estimated the floor space for my other inventory to be only 7m3 and when they packed it all it was 9m3 so the charge was for the extra 2m3... to which I can only think, "how was YOUR estimate so wrong on my original invoice!?" Because the extra items they listed sure don't take up 2m3 and I did my inventory based on the actual measured dimensions of my boxes and referenced it to the dimensions of the boxes they had available to choose from. So all in all they have bad customer service, bad quoting service, unprofessional logistics management, and I will NEVER use them again. It seems they are cheap for a reason.
Avoid these scum bags
Nothing but scum missing items. Broken items $3000 + in damages. Email i sent the company.
The $ 2645 is only the broken and damaged items there are still items not delivered, I will attach the list again as I sent it to the insurer. The total claim is $ 3634.00 including the items missing.
Have tried contacting the delivery company to find out where the items are with on luck. They will not answer my phone calls or return phone calls or emails.
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I have moved from WA to Qld
Needing some help with a question, please reply to
hi team , i m mani from melbourne. i have my own removal company and tonight i m going to coffs harbour with my 2 trucks . i just want to know if you have anything return to melbourne the we can pick that from coffs harbour or sydney? we have 65 cubic meters sapce ( 16 pallet) .we can pickup stuff tomorrow in afternoon please revert me back as soon as possible.
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