Stay away from National removals
Firstly these guys are brokers and don't physically handle your goods. You are better off dealing directly with a removalist in my opinion. The removalist that was contracted by National was actually very professional, on time and easy to deal with. Unfortunately some of the items were damaged in transit which I understand can happen quite easily and is why I paid for the insurance. The actual removalist made note of all damages etc and were more than helpful in documenting before and after but when it came to claiming, National removals don't ...want anything to do with it. I had one reply from them of "sorry, your goods are not covered for that damage" and that's it. I have tried contacting them on numerous occasions by phone and email only to get either ignored or messed around. Save yourself the trouble and avoid this pathetic excuse for a business. They may quote you cheaper but it will cost you far more in damages to your belongings.
Worst Removal Company Ever
Whatever you do, Do not choose national removals. I repeat do not choose national removals. I booked them for my move from Brisbane to Melbourne. They were supposed to come today between 9-11am. The driver was supposed to call be before arriving. I have paid in FULL plus Insurance. No one called or turned up. I kept calling from 9am onwards. They kept giving me a scripted textbook answer - the driver is busy. After repeated calls, at 1pm I asked what is the company contingency plan if the driver doesn't show up. The answer was I don't know. The...y refused to escalate the issue. The manager supposedly stepped out for lunch and did not reply to my emails or calls. I had to cancel my flight for the next day, cancel my Airbnb arrangements and cancel my bond cleaners. Close to 5pm she called to tell me the driver did not take the worksheet. What kind of a lame excuse is that? I asked for a refund and booked another company on a short notice for almost a thousand dollars more. This kind of service is inconceivable. The staff on the phone treated me like they were offering me a free service and that I owed them a favour. Forget companies that use third party contractors. Go for the big reliable, trustworthy companies. Remember the name - NATIONAL REMOVALS. Never, ever choose them. Save the headache and pain and cancellations and more money wasted on rebooking everything else.
Warning! This company will break your stuff and rip you off!!
This company contracted my move to someone who showed up at 3am instead of the agreed 7pm. The offside driver then wouldn't get out of the truck so I ended up loading my stuff into the truck which is one of the reasons I paid for a removalist. Once he finally woke up he splashed his face with mud from a tap with a broken pipe seperate from our main water system that I asked him not to use (i offered our bathroom fpr him tp freshen up) then he walked the mud through our freshly cl...eaned carpet while stamping his feet and slapping himself in the head trying to wake himself up while telling us multiple times that he "isnt even on drugs why am I so tired?!". When contacted by fair trading on my behalf they said it was the washing machine (that lives in a tile laundry) that what dropped mud through our house?.. They smashed one of the glass panels in on our sentimental china cabinet and told fair trading it was the "vibrations of the truck" but at the time of dropping it off they said they'd pay for it and ignored all follow up contact. They also broke our front load washing machine, they broke my wife's HARD guitar case and half the boxes. I can't take time off work to take this matter further to tribunal but if you are like me and many others who have had to contact fair trading about them be prepared for the lies as they've had a lot of practice! They were extremely rude and no one was interested in making things right.
I was moving interstate from Qld to Vic (approximately small 2 bedroom home)... Firstly, at no stage was I advise that my furniture would be transported via train and nor was I ever advised of an ETA. I have moved interstate a number of times and it has always been via truck and it takes 4-5 days.
My items were collected on 21 January 2017 by this company and the young man who collected my things said that I should contact the company on Monday to get the ETA and it was only at that point that I discovered it was going by train.
When I arr...
I strongly agree Don't believe what you read here, just all negatives
Just moved from Brisbane to Melbourne at first i was worried bcoz of the negative comments here but my experience with them is great, friendly people especially the one in Melbourne contractor, my experience is great no issues, professional staff members and the staff over the phone, go go Australia National removalist keep up the good work. I would definitely use them again...
Don't believe what you read
I read all the reviews and nearly didn't hire them but glad i did i moved from the gold coast to morwell vic the truck driver and his offsider from the uplift where excellent they took there time and handle the furniture with the up most care.
The truck driver and offsider on the drop off were also excellent and only took 55 min to unload my move was a 3 bedroom + study house and had a lot of good stuff after it was unloaded i inspected it and not a scratch or dent or nothing broken.
They were 60% cheaper than anyone else so don't believe what you read.
I would differentially use them again.
Do yourself a favour - avoid
It's unfortunate that you can't provide a rank lower than 1 star.
First, the removalists turned up 6 hours earlier than the scheduled time. Then, the drop off was scheduled, last minute, during a window specifically stated as being completely non-workable due to being on a flight. To finish it off, multiple items were completely lost in transit and after following up was told there was no record of them.
As a logistics company, they failed at literally every point of the process. I have no idea how they are still in business.
Have now failed to deliver on FOUR dates
Small move of approx 15 items from Mount Isa to Melbourne. My partner and I have now changed our plans/work commitments on four separate days to be home to accept delivery and we still do not have our items.
2 weeks late
Unresponsive office staff, the manager couldn't care less, added extra fees, not the "worry free" move they advertise at all.
Repeatedly lied to me about pickup / delivery times (even the day they might arrive).
Drivers tried to charge me extra, when I showed them the invoice, they said I over paid, they were just subcontractors and hadn't been told any of the details that I was quoted and I ended up packing half the truck myself!
Pay the extra buck and hire someone good - it'll be cheaper in the long run!
National Removals | Waste of Time and Money
National Removals is the worst company , They just get money from you . I paid for moving my furniture including 3 seater and 2 seater couches and when the driver "his name is [name removed] from Queensland" came, he began to ask me for more money to get the couches from my old home through the balcony , when i rang [name removed] from Operations Team in National Removals , she started telling me that they are not supposed to move staff from balconies , while national removals didn't tell me the that when I first booked and paid,
The Drive...r Started to behave rudely , and the 2 couches are still in my old home where I had to pay more money to get them down and moved. I tried to get compensation from National Removal for that situation when I spoke to Rob " a manager in National Removals " who told me no compensation should be given to me . All in all , Don't waste your time and money dealing with National Removals. 2/9/2016
Warning: Do not use this company - They are con artist
These people promised to move my stuff in one consignment, by truck. Instead [name removed] told me after they collected my stuff that it would be split (so they can use the container I paid for, on another job) and be going by train.
Also, [name removed] only sent 1 person to move my stuff, so I had to help him, AND still pay them! Then, when my stuff fit into one container, they still charged me for using two, and threatened that my stuff won't be delivered if I don't pay!
They are liars, without any regard for business ethics and will tell...
Perfect Score for a Perfect Delivery
I had a complex move from Queensland to NSW with multiple pickups and multiple drop offs. National Removals carried out the work perfectly. Here is what their service delivery gave me:
> Best price compared to two other removalists at 66% and 50% of other quoted prices both of whom could NOT guarantee me a pick up date.
> Guaranteed and firm pick up date and time within a 3 hour window and prior phone call 1 hour before to confirm. All 3 guarantees were met.
> Guaranteed delivery date and time within a 3 hour window and prior phone call cal...
Affordable & Reliable
Dont always believe what you read I took a chance on this company and can I just say they guys on the pick up and drop off were so friendly, going from Brisbane to Sydney with 1 bedroom unit load from start to finish I had amazing customer service they called to inform me they were running behind but they showed up on the time they gave me with any move broken items are expected and I did have a few glasses and bowls but all can be replaced, I am very happy and would use nationals again thanks guys for a job well done :)
Excellent service, cheapest quote - would highly recommend. Extremely pleased.
I saw all the bad feedback below and it almost caused me to cancel my job with National Removals Group. I called the company and explained the comments on here and then my concerns and the kind lady on the phone personally reassured me that she had been working for the company for 8 years and that she knew they would do a good job. She was right. They were far cheaper than ANY quote I received. They came on time, they communicated well with me, I was always well-informed. The move went smoothly. They were gentle with my things and despite being...an interstate move - it all went smoothly. The one thing I would really like to point out is that on the relocation date I had a sudden urgent change in date and they facilitated it within minutes. I would give these guys 99 out of 100 and recommend them to anyone. Even the removalists themselves were really nice people to deal with. I had an issue with the toilet not flushing when I moved into the new unit and the removalist actually went and adjusted the taps for me. How is that for service? Hired them for an interstate move from Melbourne, storage in Brisbane and then delivery from storage to new address in Brisbane. Very cheap, had maybe 15+ points of contact with the receptionists, operations manager, accounts and then the actual removalists and EVERY SINGLE ONE of them was terrific.
worst company I have ever dealt with
This company was so persistent on having the servi e paid for up front even though I said that I did not feel right about paying for a service that has not yet been complete however silly me still paid. They werent able topick up my good on the day that was originally agreed apon (have this on email). When the delivery was made the remremovalists were rude. They claimed to not be able to put my mattress upstairs even though we originally had it in the same house years before, they advised my brother to "go get rope and do it himself". Even though the price to move was cheaper than other companies I would much rather pay more for a better service. Would not recommend this company to my worst enemy! !
Questions & Answers
Are you still operating?
I have moved from WA to Qld
Needing some help with a question, please reply to
hi team , i m mani from melbourne. i have my own removal company and tonight i m going to coffs harbour with my 2 trucks . i just want to know if you have anything return to melbourne the we can pick that from coffs harbour or sydney? we have 65 cubic meters sapce ( 16 pallet) .we can pickup stuff tomorrow in afternoon please revert me back as soon as possible.
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