- Online store
Stock issues & poor in store customer service
On line purchase. Stock purchased had to come from QLD to VIC. Was contacted by lovely phone customer service person called Makayla who organised the tiles to come down from Queensland to Vic. The only problem was when they went to the Queensland warehouse I had paid for X amount of metres and there were only able to supply 5 m less which put a spanner in my works. Makayla again said you should have enough so I went with it but she gave me the option that I did not need to purchase them even though I had paid for them so when they got deliv...ered to the house I was happy with them and I just hoped and prayed that the Tiler would have enough to finish the project. When I went to pay for the invoice she gave me originally I called the store at the peninsula to make an inquiry whether I could EFT the money because they were going to be over a week until they were delivered and the chap at the store said no you must pay for it now you must use either Visa or MasterCard and you have to pay a percentage to use those cards and I thought that’s a bit strange anyway I went along with it and when the tiles got delivered I spoke to Makayla and said no look I’m happy with them but I wasn’t really happy with the chap down at the Mornington Peninsula Store telling me that I had to pay by credit card anyway Makayla refunded my $10 and it really wasn’t a point but and she also refunded onto the account the tiles that weren’t delivered to a credit. Overall it was a okay experience and if it wasn’t for Michaela I would’ve probably gone ahead because she did give really good customer service. I have visited the Mitcham store in Victoria on at least half a dozen occasions and have been left lingering in their showroom for well over 10 to 15 minutes each time even though I’m holding a tile showing that I’m not a tyre kicker and that I want tiles but have on most occasions never got any customer service so I’ve just walked out and gone across the road to elegant tiles and purchased there or I’ve gone to Romano tiles in Canterbury Road to purchase something there. also when they advertise on the radio so heavily and on TV that they’ve got big tiles, grey tiles for $20 bucks a metre and you go in store & there’s nothing to be seen in the warehouse so I don’t have a good experience With the personal shopping at national tiles. I was told by Michaela that Mitcham is their busiest store and that’s why sometimes it just takes a little bit longer to get served. Got served immediately at other tile shops who now have my cash.
- Online store
Good outcome, but a few problems
Overall excellent service and problem resolution from Wingfield store especially (Lawrence went over above to minimise my inconvenience and smooth over shortcomings of online customer service) and the Nailsworth store. Pretty poor effort from the customer service centre. Overall good quality tiles at excellent prices.
- Online store
Excellent choice for splashback tiles for kitchen and laundry to match our internal decor. Good selection within our price range and we are totally happy with the final choice. good supply timetable
Other Home Renovators
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