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National Tiles Online store

National Tiles Online store

2.8 from 41 reviews · View Statistics
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Listing monitored by National Tiles

Reviews

2.8
30 reviews
  • Product Quality
    4.8 (9)
  • Return Claim MadeYes · No (12)
  • Shipping
    5.0 (4)
  • Job Satisfaction
    5.0 (5)
  • Customer Service
    4.4 (10)
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Victor J.
Victor J.
  • 2 reviews

Friendly, professional and no fuss team.

published

The service over the phone was fantastic. Friendly and helpful staff. We were able to order and come and pick them up with a minimum of fuss. The tiles are quality and they were order in just what we needed.

Product Quality
5/5
Job Satisfaction
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
National Tiles
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Review collected in partnership with National Tiles

Blok Designs Co
Blok Designs CoSouth East Queensland, QLD

Great support and customer service

published

I couldn't have asked for a better customer service experience. Swift call backs and discussion around product availability etc. Pleasant when asked to make this an urgent order, I am sure many ask this to be done each and every day. I felt completely accommodated.

Product Quality
4/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
National Tiles
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Review collected in partnership with National Tiles

Sharon Hanlon
Sharon HanlonMetropolitan Adelaide, SA

After sales service disappointing

published

Love the selection of tiles on offer, as there are many that are not carried by other stores.
But after phoning in our order, getting a quote and paying in full, the tiles didn't arrive. When we called after 4 weeks (they were due in 2 weeks from interstate), we were told the quote had never been transferred to an actual order and our tiles would be at least another 2 weeks ... NOTE: we were also told this was a flaw in their system and not an uncommon occurrence.
Happily, our tiles are now delivered, but if we had had a tiler lined up and ready to go, this would have been a major issue.

Customer Service
3/5
Incentivised Review No
Return Claim MadeNo
National Tiles
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Review collected in partnership with National Tiles

Tiles are fabulous, customer service could be better

published

Really happy with the tiles we ordered, they are good quality and look beautiful on the space. Unfortunately the tiles were listed as in stock, yet then took another two weeks to be brought in from Queensland. When we went to go pick up the tiles, 3 boxes were missing and had to call multiple times to sort out our order and get the missing boxes. Complimentary delivery was offered, however when we were expecting our delivery, no one showed up. The next day when I called to see what was going on, no one was aware of this. However when my housemate called they were all of a sudden able to remember all the details. Finally received our tiles, however very disappointed with the customer service organization and lack of communication.

Product Quality
5/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
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Review collected in partnership with National Tiles

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Great Customer Service

published

I have worked with National Tiles Oxley on a business level & I find their staff at the Oxley store to not only be helpful, but Very well mannered & polite, which just makes it more enjoyable experience working with them.

Product Quality
5/5
Job Satisfaction
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
National Tiles
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Review collected in partnership with National Tiles

Peter Attridge
Peter AttridgeMetropolitan Adelaide, SA
  • 2 reviews

Very professional

published

Originally visited the Mile End store S A in December 2020 and the customer service officer new exactly how to help and advise me. We ordered our tiles on line in January 2021 and it was so easy. Sms msgs were sent to keep me updated on the progress and then I received a phone call prior to delivery. Very professional, thankyou. Annette Attridge

Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
National Tiles
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Review collected in partnership with National Tiles

urbandesigner
urbandesignerSouth East Queensland, QLD
  • 32 reviews
  • 47 likes

Easy transaction.

published

All I needed were plain, white subway wall tiles for a reasonable price. Everywhere else seemed too expensive but National Tiles’ price was incredibly reasonable and they were delivered for free - the next day - because it was over $300. Very friendly staff member from both Newstead and Woolloongabba stores. Would definitely shop here again.

Product Quality
5/5
Shipping
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
National Tiles
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Review collected in partnership with National Tiles

Marina Carroll
Marina CarrollGreater Melbourne (Outer), VIC

Covid shopping made easy

published

It was hard to shop for tiles whilst under stage 4 lockdown but we made it work and we’re very happy with our choice. Tile we chose was White Flow.

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
National Tiles
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Review collected in partnership with National Tiles

Great service

published

The website is easy to search and I found the product I was looking for quickly. I had some questions re delivery so called customer service. Ordering over the phone was simple, the sales person was helpful and organised delivery to be made when requested and on time.

Product Quality
4/5
Shipping
5/5
Job Satisfaction
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
National Tiles
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Paul
PaulMetropolitan Adelaide, SA
  • 2 reviews
  • 1 like

Good price and delivery

published

The price is very competitive, and when the tiles were delivered the delivery man was friendly and the fact he came with a proper forklift was excellent. Tiles were well-packed onto the pallets as well. Although I truly cannot stand the National Tiles' radio adverts, I'm happy with their product and delivery.

Shipping
5/5
Job Satisfaction
5/5
Incentivised Review No
Return Claim MadeNo
National Tiles
National T.National TilesSend a private message

Thank you for your valued feedback Paul. Merry Christmas to you and your family. Kind Regards, Brooke, National Tiles Customer Service

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Review collected in partnership with National Tiles

Teddy is the man!

published

Nothing was too much trouble for Teddy, couldn't help us enough. Gave us numerous tiles and tile types to choose from. Packed the order and we were out of there in 10mins!

Product Quality
5/5
Job Satisfaction
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeNo
National Tiles
National T.National TilesSend a private message

Thank you for your great feedback! Have a great Christmas! Kind Regards, Brooke, National Tiles Customer Service

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Review collected in partnership with National Tiles

Jan Sinclair
Jan Sinclair
  • 3 reviews

Good range with great service.

published

While I could not find everything I wanted at National Tiles this time, I did find a fab walll tile for my bathroom reno -- which arrived quickly and were well priced. The terrific staff exhausted every option to find me a floor tile that worked with the wall tall and the look that I was going for, but no luck this time. I visited the Noosa store and found every one of the staff I dealt with knowledgeable, friendly and willing to go the extra mile to help.

Product Quality
5/5
Shipping
5/5
Incentivised Review No
Return Claim MadeNo
National Tiles
National T.National TilesSend a private message

Hi Jan, thank you for your feedback. We hope to see you in store again soon. Kind Regards, Brooke, National Tiles Customer Service

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