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National Tiles Physical store

National Tiles Physical store

3.9 from 186 reviews

Reviews

(103)
(29)
(12)
(17)
(25)
  • Incentivised Review Yes (3%) · No (97%)
  • Product Quality
    4.3 (120)
  • Return Claim MadeYes (9) · No (114)
  • Customer Service
    4.1 (123)
  • Timeliness
    4.2 (54)
  • Job Satisfaction
    4.2 (23)
  • Rates and Fees
    4.3 (50)

Unhappy

UnhappyMetropolitan Adelaide, SA

  • 2 reviews
  • Verified customer

Love these tiles!

published

The staff were lovely and very helpful. Although my online order had to be cancelled because it was out of stock they were awesome and helped me find something in a similar colour.

Product Quality
Customer Service
Timeliness
Rates and Fees
Return Claim MadeNo
Store LocationMile End South Australia
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1 comment
National Tiles
National T.National Tiles

Thank you for your valued feedback! We look forward to assisting you again soon. Kind Regards, Brooke, National Tiles Customer Service

Review collected in partnership with National Tiles


  • Verified customer

Broken tiles and short delivery

published

Our bathroom renovations (2 full bathrooms) were left in crisis as the initial delivery had 2 boxes of tiles broken and was significantly short in number of boxes (sadly we did not count them when pallet delivered). Even though we ordered and paid for significantly more tiles than store calculated was required (calculations confirmed by tiler) we were significantly short on 2 of the 3 tile designs that we ordered. We paid for all the tiles required to complete the job and then had to buy more to cover for the broken tiles and those boxes not delivered, another 9 boxes! Having said that, we are happy with the look of the finished job.

Product Quality
Customer Service
Timeliness
Rates and Fees
Return Claim MadeNo
Store LocationMornington
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1 comment
National Tiles
National T.National Tiles

Thank you for your feedback Louise! Please email your contact phone number to customerservice@nationaltiles.com.au if you wish to discuss further. Kind Regards, Brooke, National Tiles Customer Service

Review collected in partnership with National Tiles


Ron

Ron

  • 2 reviews
  • Verified customer

Great service

published

Cover all adhesive needs as well as grout and silicone
Good price on tiles with a large selection and lots of tiles in stock
Also impressed with prices on end of stock

Customer Service
Timeliness
Rates and Fees
Return Claim MadeNo
Store LocationUnderwood
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1 comment
National Tiles
National T.National Tiles

Thank you for your valued feedback Ron. We look forward to assisting you with your next project. Kind Regards, Brooke, National Tiles Customer Service

Review collected in partnership with National Tiles

Kim Potts

Kim PottsGreater Melbourne (Metropolitan), VIC

  • Verified customer

the best tiles

published

Sales people at Hoopers Crossing and Sunshine stores are very excellent individuals. They made it very easy for us, dealing with our house renovation. The tile range is great, beautiful alternatives to the standard.

Product Quality
Customer Service
Timeliness
Rates and Fees
Return Claim MadeNo
Store LocationSunshine
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1 comment
National Tiles
National T.National Tiles

Thank you for your feedback Kim! We hope to see you in store again soon. Kind Regards, Brooke, National Tiles Customer Service

Review collected in partnership with National Tiles


Chris Sullivan

Chris SullivanGreater Melbourne (Inner), VIC

  • Verified customer

Great customer service!

published

National Tiles Sunshine were fantastic in assisting with our en-suite tile choice, organising delivery and quickly providing replacement of a few tiles that were broken on delivery. Great work! Recommended!

Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Return Claim MadeYes
Store LocationSunshine
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1 comment
National Tiles
National T.National Tiles

Thank you for your feedback Chris. We hope to see you in store again soon. Kind Regards, Brooke, National Tiles Customer Service

Review collected in partnership with National Tiles


Cathryn Blair

Cathryn BlairMetropolitan Adelaide, SA

  • Verified customer

The team are accessible, considerate and advice is spot on.

published

So relieved for quality stock, range of alternative and quantity on hand. Product was swapped - trim - very quickly and easily. Knowledge of range and alternatives is excellent. Great service every visit!

Product Quality
Customer Service
Timeliness
Rates and Fees
Return Claim MadeNo
Store LocationMile End
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1 comment
National Tiles
National T.National Tiles

Thank you for your feedback Cathryn. We look forward to seeing you in store again soon! Kind Regards, Brooke, National Tiles Customer Service

Review collected in partnership with National Tiles


Toni S

Toni SGreater Melbourne (Outer), VIC

  • Verified customer

Need to give better information

published

Found tiles in store at Mornington. Had lengthy conversation with store assistant. Purchased box of tiles for sample. Got home to discover that out of 8 tiles in box, only one looked like the display. The rest were completely different in colouring and pattern. Sales person should have told me there was such a large variance and I would not have purchased.

Product Quality
Customer Service
Timeliness
Rates and Fees
Return Claim MadeNo
Store LocationMornington
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1 comment
National Tiles
National T.National Tiles

Thank you for your feedback Toni. Kind Regards, Brooke, National Tiles Customer Service

Review collected in partnership with National Tiles


  • Verified customer

Final choice

published

Tjay helped enormously with my choice of tile after I was totally confused Working with the different colours & all the while describing the tile & its benefits So a big rap for Tjay

Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Return Claim MadeNo
Store LocationSunshine Victoria
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1 comment
National Tiles
National T.National Tiles

Thank you for your feedback Shirley. We wish you a very Merry Christmas! Kind Regards, Brooke, National Tiles Customer Service

Review collected in partnership with National Tiles


  • Verified customer

Would never use again.

published

Sold broken product and refused to replace. I had to buy the same product again at great expense. Very disappointed and would not recommend them. I guess you get what you pay for. Lesson learned the hard way.

Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Store LocationMile End , SA
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1 comment
National Tiles
National T.National Tiles

Review collected in partnership with National Tiles

CherylC

CherylCGreater Melbourne (Outer), VIC

  • 11 reviews
  • Verified customer

Great prices and great service

published

There was a great range, great prices and my tiles arrived very quickly. The staff at the Mornington branch are fantastic and you they keep you updated and contact you immediately goods arrive. Great company.

Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Return Claim MadeNo
Store LocationMornington
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1 comment
National Tiles
National T.National Tiles

Thank you for your valued feedback Cheryl. We look forward to seeing you in store again soon. Kind Regards, Brooke, National Tiles Customer Service

Review collected in partnership with National Tiles


EG Hampton

EG HamptonGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • Verified customer

Product, professionalism, price, position all perfect!

published

Customer service experience brilliant... sales person clearly understood my requirements, showed me one product and it hit the brief precisely. Reasonably priced (on promotion) to fit budget! Bought it on the spot and had it delivered exactly to suit trade needs. Matt and Meg fantastic staff!!!

Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Return Claim MadeNo
Store LocationMornington
See all answers

Review collected in partnership with National Tiles


Tactical Tiling

Tactical TilingMetropolitan Adelaide, SA

  • Verified customer

Unreal service an price

published

As a tiler I have been to many different tile shops but with out fail always so helpful and knowledgeable and great top of the range in both products an materials to choose from I highly recommend them

Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Return Claim MadeNo
Store LocationNailsworth South Australia
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1 comment
National Tiles
National T.National Tiles

Thank you for your valued feedback! Kind Regards, Brooke, National Tiles Customer Service

Review collected in partnership with National Tiles

The reviewer stated that an incentive was offered for this review


  • Verified customer

Excellent service from trade store in sunshine

published

Friendly service, very helpful and knowledgeable trade sales people.
I appreciate the excellent service and quality products. Personally I use Mapei products which I believe to be the best quality available and National Tiles always have stock.

Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Return Claim MadeNo
Store LocationSunshine victoria
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1 comment
National Tiles
National T.National Tiles

Thank you for your valued feedback! Kind Regards, Brooke, National Tiles Customer Service

Review collected in partnership with National Tiles


  • Verified customer

Instore and contact centre amazing - installers ok

published

In store staff were exceptional. Friendly and helpful. Allowed us to take home samples to identify our favourite floorboard. The contact centre for installations were amazing. Very personable, happy to help and efficient - installers were okay.

Product Quality
Customer Service
Timeliness
Rates and Fees
Return Claim MadeNo
Store LocationMornington
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1 comment
National Tiles
National T.National Tiles

Thank you for your valued feedback! Kind Regards, Brooke, National Tiles Customer Service

Review collected in partnership with National Tiles


Steve Asplin

Steve AsplinGreater Melbourne (Outer), VIC

  • Verified customer

disappointed

published

Just that they always have trouble with there pricing in the trade section... And i still think that they haven't put my ABN number in yet,, only been nearly a year

Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Return Claim MadeNo
Store LocationMornington
See all answers
1 comment
National Tiles
National T.National Tiles

Thank you for your feedback Steve. Please email customerservice@nationaltiles.com.au with your contact details if we can help further. Kind Regards, Brooke, National Tiles Customer Service

Review collected in partnership with National Tiles

  • Verified customer

Customer satisfaction

published

Thanks to Adina Pegg for good customer service and communication really makes a difference. Love the tile we bought from you looks great with everything else we have chosen. Also appreciate the help when we ran out and only needed 2 more tiles. Thanks everyone.

Product Quality
Customer Service
Timeliness
Rates and Fees
Return Claim MadeNo
Store LocationMile End
See all answers
1 comment
National Tiles
National T.National Tiles

Thank you for your valued feedback! Kind Regards, Brooke, National Tiles Customer Service

Review collected in partnership with National Tiles

The reviewer stated that an incentive was offered for this review


hmmm

hmmm

  • 2 reviews
  • Verified customer

Great tile. Amazing wood look.

published

The wood tile I chose has lifted the look of space and modernised the home. They are being grouted right at this moment. The smooth texture will be clean and simple to care for.

Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Return Claim MadeNo
Store LocationOxley
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1 comment
National Tiles
National T.National Tiles

Thank you for your great feedback! Kind Regards, Brooke, National Tiles Customer Service

Review collected in partnership with National Tiles


  • Verified customer

Great understanding

published

Great service and advice from people who know there products and understand there customers needs. Would happily recommend anyone looking to buy tiles and accessories try the people at national tiles

Product Quality
Customer Service
Return Claim MadeNo
1 comment
National Tiles
National T.National Tiles

Thank you for your valued feedback! Kind Regards, Brooke, National Tiles Customer Service

Review collected in partnership with National Tiles


Brad Carman

Brad CarmanMetropolitan Adelaide, SA

  • Verified customer

Good range and very helpful

published

We dealt with 3 different staff on 2 occasions and they were very knowledgeable and helpful. Good prices and reasonable range of different types of tiles. We will be going back when we do our second bathroom.

Product Quality
Customer Service
Timeliness
Rates and Fees
Return Claim MadeNo
Store LocationMile end
See all answers
1 comment
National Tiles
National T.National Tiles

Thank you for your feedback! Kind Regards, Brooke, National Tiles Customer Service

Review collected in partnership with National Tiles


CJj

CJjGreater Melbourne (Outer), VIC

  • Verified customer

Great service and product

published

The staff were friendly but not pushy very professional and knowledgeable about their products. Quote and ordering was a breeze email sent while still in store, order was delivered on time as was promised

Product Quality
Customer Service
Timeliness
Rates and Fees
Return Claim MadeNo
Store LocationMorningon
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1 comment
National Tiles
National T.National Tiles

Thank you for your fantastic feedback! Merry Christmas to you and your family. Kind Regards, Brooke, National Tiles Customer Service

Review collected in partnership with National Tiles


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Questions & Answers

Carmel Parnell

Carmel Parnellasked

Who do I speak to about a faulty product please. I have been sold tiles ‘not fit for purpose ‘ thank you.

3 answers
National Tiles
National T.National Tiles

Hi Carmel, thank you for your message. Please let me know your contact phone number and I will call you. Thank you, Kind Regards, National Tiles Customer Service

Carmel Parnell
Carmel Parnell

Thank you for responding. My number is 0412763736

Carmel Parnell
Carmel Parnell

Can you please make this number private or delete when finished.


Get an answer from our members and National Tiles representatives

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