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National Tiles Physical store

National Tiles Physical store

3.8 from 154 reviews

Reviews

Review distribution

5 star
81
4 star
25
3 star
10
2 star
17
1 star
21

David Goble

David GobleGreater Melbourne (Outer), VIC

  • Verified customer

Excellent customer service at Mornington

published

The staff at the Mornington store were very helpful and obliging. We found what we were looking for, placed an order and were contacted within days to tell us that everything was in store ready for pickup. It was service with a smile all the way.

Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Return Claim MadeNo
Store LocationMornington
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1 comment
National Tiles
National T.National Tiles

Thank you for your valued feedback David! We hope to see you in store again soon. Kind Regards, Brooke, National Tiles Customer Service

Review collected in partnership with National Tiles


Karen Andwres

Karen AndwresGreater Melbourne (Outer), VIC

  • Verified customer

Great service - good advice

published

We were in a hurry, bit stressed and as we needed to complete a small bathroom urgently, NT were open & had good value, good quality white tiles in stock. The mature assistant, happy in her work, ensured we had the right amount and were good to go...all under 15 mins. Great customer service.

Product Quality
Customer Service
Timeliness
Job Satisfaction
Return Claim MadeNo
Store LocationMornington
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1 comment
National Tiles
National T.National Tiles

Thank you for your great feedback Karen! We look forward to assisting you again soon. Kind Regards, Brooke, National Tiles Customer Service

Review collected in partnership with National Tiles


The HandyMan

The HandyManSouth East Queensland, QLD

  • Verified customer

First Time Shopper

published

Service and sales experience was what I expected, very good. Staff are very knowledgeable and i did not wait very long to be served. Products stocked and sold were of very good quality.

Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Return Claim MadeNo
Store LocationWoolloongabba
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1 comment
National Tiles
National T.National Tiles

Thank you for your valued feedback! We look forward to assisting you again soon. Kind Regards, Brooke, National Tiles Customer Service

Review collected in partnership with National Tiles

  • Verified customer

Very helpful and recommended products worked a treat

published

Very helpful and recommended products worked a treat. No hesitation in recommending national to anyone. They loaded the products onto my Ute and the personalised service was greatly appreciated. Thank you

Product Quality
Job Satisfaction
Return Claim MadeNo
Store LocationDeer Park Victoria
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1 comment
National Tiles
National T.National Tiles

Thank you for your feedback! We hope to see you in store or online again soon. Kind Regards, Brooke, National Tiles Customer Service

Review collected in partnership with National Tiles


Vinodh Sesh

Vinodh SeshGreater Melbourne (Outer), VIC

  • Verified customer

Excellent people with customer satisfaction as their objective

published

Bought tiles from store but later found out that the online store offered $150 discount & free delivery. Spoke to the store staff and they kindly obliged to honour the online offer

Product Quality
Customer Service
Timeliness
Rates and Fees
Return Claim MadeYes
Store LocationSunshine
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1 comment
National Tiles
National T.National Tiles

Thank you for your feedback! We look forward to seeing you again soon. Kind Regards, Brooke, National Tiles Customer Service

Review collected in partnership with National Tiles


BPratt

BPrattGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • 1 like
  • Verified customer

Incompetent staff

published
Product Quality
Customer Service
Timeliness
Rates and Fees
Return Claim MadeNo
Store LocationSunshine
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1 comment
National Tiles
National T.National Tiles

Review collected in partnership with National Tiles


Bonnie M.

Bonnie M.

  • 2 reviews
  • 1 like

Poor customer service

published
Product Quality
Customer Service
Timeliness
Rates and Fees
Return Claim MadeNo
Store LocationMile end and wingfield
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1 comment
National Tiles
National T.National Tiles

Sam H

Sam HGreater Melbourne (Outer), VIC

  • 2 reviews
  • Verified customer

We selected a laminated timber floor that looks good in the 2 rooms we used it in

published

The flooring was selected, The installers were very good, just a little concerned about the edge where the flooring meets the tiles. The edge doesn’t seem to have been fixed well

Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Return Claim MadeNo
Store LocationMornington
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5 comments
National Tiles
National T.National Tiles

Hi Sam, thank you for your feedback. Please let me know if you would like to discuss the edge issue further by emailing your contact phone number to customerservice@nationaltiles.com.au. Kind Regards, Brooke, National Tiles Customer Service

Sam H
Sam H
National Tiles
National T.National Tiles

Hi Sam, we will have someone come out to site to inspect. Could you provide your order or quote number so we can find your details and give you a call to discuss further?

Review collected in partnership with National Tiles


MandA

MandASouth East Queensland, QLD

  • 2 reviews

Great Range and great prices

published

We built our new home recently, and we were after some tiles for our pool area, our Builder uses National Tiles so we went to the Lawnton store and found a beautiful Travertine outdoor tile at a great price.
The other tiles we picked were also from National Tiles, so our Builder sourced everything for us and I must say we are very happy with the tiles, the prices, and the service at the Lawnton store, and how good the tiles look ! Went back to then grab some sealer for the outdoor tiles, and the girls were very helpful again.
To us it just ticked all the boxes, price, quality and service !

Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Return Claim MadeNo
Store LocationLawnton
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1 comment
National Tiles
National T.National Tiles

Thank you for your valued feedback. We look forward to assisting you with your next project. Kind Regards, Brooke, National Tiles Customer Service

  • Verified customer

Good quality tiles

published

Staff did everything possible to meet my needs for bathroom reno. However local stock levels need to reviewed. Had to drive 3 hours to pick up tiles from warehouse. None available locally.

Return Claim MadeNo
1 comment
National Tiles
National T.National Tiles

Thank you for your valued feedback Darren. We hope to see you in store or online again soon. Kind Regards, Brooke, National Tiles Customer Service

Review collected in partnership with National Tiles


Carol Whitfield

Carol WhitfieldSouth East Queensland, QLD

  • Verified customer

Fantastic customer service and tile quality

published

The service was of a high standard by all the staff I dealt with I store and I am very happy with the quality of the tiles. They look fantastic in my newly renovated home.

Customer Service
Timeliness
Rates and Fees
Return Claim MadeNo
Store LocationOxley
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1 comment
National Tiles
National T.National Tiles

Thank you for your great feedback Carol. We look forward to assisting you again soon. Kind Regards, Brooke, National Tiles Customer Service

Review collected in partnership with National Tiles


Christine Webb

Christine WebbGreater Melbourne (Outer), VIC

  • 2 reviews
  • 1 like
  • Verified customer

Great experience

published

Quick to get order, helpful staff, great prices, good selection. Have not had any issues with late order. Have offered to refund unused boxes of tiles. Great experience with this store

Product Quality
Customer Service
Timeliness
Rates and Fees
Return Claim MadeNo
Store LocationMornington
See all answers
1 comment
National Tiles
National T.National Tiles

Thank you for your valued feedback Christine. We look forward to seeing you in store or online again soon. Kind Regards, Brooke, National Tiles Customer Service

Review collected in partnership with National Tiles


Juanita S.

Juanita S.Greater Melbourne (Outer), VIC

  • 2 reviews
  • 1 like
  • Verified customer

Love the tiles I purchased. Great quality!

published

The tiles look stunning in my bathroom renovation. The quality of the tiles are top notch and the exact colours I wanted to update my bathroom. Will purchase from them again. The sales clerk was also very helpful in helping make my choices.

Product Quality
Customer Service
Timeliness
Return Claim MadeNo
Store LocationSunshine and Hoppers crossing
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1 comment
National Tiles
National T.National Tiles

Thank you for your great feedback Juanita. We look forward to assisting you with your next project. Kind Regards, Brooke, National Tiles Customer Service

Review collected in partnership with National Tiles


Designatile

DesignatileMetropolitan Adelaide, SA

  • Verified customer

super

published

great tiles, great customer service and awesome price to match :) would absolutely recommend this place to visit if you are renovating your home or office. thank you so much National Tiles!!

Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Return Claim MadeNo
Store LocationMile End
See all answers
1 comment
National Tiles
National T.National Tiles

Thank you for your great feedback! We look forward to seeing you in store or online again soon. Kind Regards, Brooke, National Tiles Customer Service

Review collected in partnership with National Tiles


  • Verified customer

Poor info and duty of care

published

Our first order ended up being short supplied due to wrong stock and broken tiles. No refund of extra boxes that became obsolete due to over 30 day period. Cost us more and waited for a refund on lastest extra different colour tiles purchased

Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Return Claim MadeYes
Store LocationOxley
See all answers
1 comment
National Tiles
National T.National Tiles

Review collected in partnership with National Tiles

Mohamed Abdalla

Mohamed AbdallaVictoria

  • 2 reviews
  • Verified customer

Excellent experience!

published

I received very tailored and balanced advice that helped me to make the right decision!
It wasn’t a basic selling interaction, it was an educational one as well for me!
I would recommend National Tiles because of the good quality of their products and the great customer service.

Return Claim MadeNo
1 comment
National Tiles
National T.National Tiles

Thank you for your valued feedback! We look forward to seeing you again soon. Kind Regards, Brooke, National Tiles Customer Service

Review collected in partnership with National Tiles


Terrible Customer Service - Woolloongabba Store

published
Customer Service
Timeliness
Job Satisfaction
Return Claim MadeNo
Store LocationWoolloongabba
See all answers
1 comment
National Tiles
National T.National Tiles

  • Verified customer

Happy return customer

published

This is the second bathroom reno where we have used National Tiles. Great prices and range. Accessible shop locations and opening hours. We will definitely use National Tiles again and recommend to our friends.

Product Quality
Customer Service
Timeliness
Rates and Fees
Return Claim MadeNo
Store LocationSir Donald Bradman Drive Mile End South Australia
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1 comment
National Tiles
National T.National Tiles

Thank you for your valued feedback Tracy! We look forward to assisting you with your next project. Kind Regards, Brooke, National Tiles Customer Service

Review collected in partnership with National Tiles


  • Verified customer

Great

published

Very good and very helpful I’m always buying my glue and grout from national tiles in brisbane and l’m happy,and I i’m Recommend my costumer.
Thanks you national tiles.
And tiles on national very cheap to.
Thanks Ivan

Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Return Claim MadeYes
Store LocationWoolloongabba
See all answers
1 comment
National Tiles
National T.National Tiles

Thank you for your valued feedback Ivan. We look forward to assisting you again soon on your next project. Kind Regards, Brooke, National Tiles Customer Service

Review collected in partnership with National Tiles

The reviewer stated that an incentive was offered for this review


Daniel I

Daniel IGreater Melbourne (Metropolitan), VIC

  • 2 reviews
  • Verified customer

Great items, great service

published

National Tiles were very helpful in assisting me with which tiles to choose and which colour grout to match it all up with. Freidnly service and attractive products make NT easy for me to recommend.

Product Quality
Customer Service
Timeliness
Rates and Fees
Return Claim MadeNo
Store LocationSunshine
See all answers
1 comment
National Tiles
National T.National Tiles

Thank you for your great feedback Daniel. We look forward to assisting you again soon. Kind Regards, Brooke, National Tiles Customer Service

Review collected in partnership with National Tiles


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Questions & Answers

Carmel Parnell

Carmel Parnellasked

Who do I speak to about a faulty product please. I have been sold tiles ‘not fit for purpose ‘ thank you.

3 answers
National Tiles
National T.National Tiles

Hi Carmel, thank you for your message. Please let me know your contact phone number and I will call you. Thank you, Kind Regards, National Tiles Customer Service

Carmel Parnell
Carmel Parnell

Thank you for responding. My number is 0412763736

Carmel Parnell
Carmel Parnell

Can you please make this number private or delete when finished.


Get an answer from our members and National Tiles representatives

Details

CategoryPhysical Shops and Home Renovators
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