1 photo
National Tiles
3.7 from 746 reviews · View Statistics
Listing monitored by National Tiles

Reviews

  • Product Quality
    4.5 (313)
  • Return Claim MadeYes · No (357)
  • Shipping
    4.1 (7)
  • Customer Service
    4.3 (336)
  • Timeliness
    4.3 (270)
  • Job Satisfaction
    4.3 (143)
  • Rates and Fees
    4.3 (244)
Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
  • More
    Thumbnail
Rebecca42
Rebecca42South East Queensland, QLD
  • 2 reviews
  • 2 likes

Service is Terrible

published

All staff at the store I found to be rude both when placing the order and picking up tiles. Also, 2 months after placing order, when I called to ask where my tiles were, the person in Oxley store was very rude. He said they had been there for several weeks, when I asked why I didn't get a call he said "well you should have" with no apologies.

I wouldn't buy from National Tiles again.

Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Incentivised Review No
Return Claim MadeNo
Store LocationOxley, Brisbane
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with National Tiles

great service

published

We received excellent service from Julie at Mile End with our selections . The tiles wern't available at the time but the follow up delivery and communication with customer service excellent

Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Incentivised Review No
Return Claim MadeNo
Store LocationMile End SA
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with National Tiles

Other Home Renovators

 
 

0.0
(1,234)
TJT
TJTMetropolitan Adelaide, SA
  • 2 reviews

Expensive tiles that didn't match

published

We purchased expensive tiles with a pattern that needed to be exactly the same to match up in the corners to be perfect. They didn't!!! Some tiles are out by 5mm or more. Has taken our tiler more than double the amount of time to lay them to try and get them to line up. Make sure you see 4 or 5 tiles together before you buy

Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Incentivised Review No
Return Claim MadeNo
Store LocationMile end Adelaide
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with National Tiles

Home Renovators

Find out how National Tiles compares to other Home Renovators

Know better, choose better.

Compare all

Great service and product

published

Have recently purchased tiles for the entire house and the experience with National Tiles from day one has been easy from day one, very helpful staff at the Woolloongabba Store, as well as the customer service department. Product is beautiful!! Would definitely recommend!!

Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Incentivised Review No
Return Claim MadeNo
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with National Tiles

Luisa
LuisaMetropolitan Adelaide, SA
  • 2 reviews

Tile heaven

published

We bought our tiles from National tiles, staff were very helpful. We had a mini makeover of our kitchen. Happy with our tile choice complimented and completed our new granite benchtop.
This was our second lot of tiles, will always use National tiles, their range is amazing.

  • Thumbnail
  • Thumbnail
Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Incentivised Review No
Return Claim MadeNo
Store LocationSouth Australia
National Tiles
National T.National Tiles
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with National Tiles

Bill c
Bill cMetropolitan Adelaide, SA
  • 2 reviews

very helpful

published

Visited mile end showroom and received excellent service and advice. They provided opportunity to select and compare a variety of tile products and also to use samples to visit adjacent bathroom store to match choices with products purchased there. We were able to take samples and place in our under construction bathroom to assist in deciding on final tile choice. Very good advice given on different product and their performance in final situations. Our order processed efficiently and delivery and pickup was very professional and helpful. Cost of chosen product was also very competitive and quality of product excellent. I would highly recommend this business in terms of variety and service at a very reasonable cost.

Bill

Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Incentivised Review No
Return Claim MadeNo
Store LocationMile End SA
National Tiles
National T.National Tiles
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with National Tiles

Great service, great product

published

We received great instore service, loved the product, it suited our needs and budget and will happily return when the need arises. Staff were friendly and informative making our choice easy

Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Incentivised Review No
Return Claim MadeNo
Store LocationMile End, Adelaide South Australia
National Tiles
National T.National Tiles
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with National Tiles

Great customer service

published

Great service. Really quick and we’re great at searching for my tile batch number! Highly recommended! Julia at Sunshine store was great and so helpful. A great experience from first contact!

Product Quality
Customer Service
Timeliness
Job Satisfaction
Incentivised Review No
Return Claim MadeNo
Store LocationSunshine
National Tiles
National T.National Tiles
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with National Tiles

Other Home Renovators

 
 

0.0
(1,234)
Allan P
Allan PGreater Melbourne (Outer), VIC

Excellent tile good price and courteous service

published

Great service at Mornington store and very helpful with a selection for our family would highly recommend the staff from this branch the delivery was on time and placed where I wanted them

Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Incentivised Review No
Return Claim MadeNo
Store LocationMornington vic
National Tiles
National T.National Tiles
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with National Tiles

Home Renovators

Find out how National Tiles compares to other Home Renovators

Know better, choose better.

Compare all

Beautiful Tiles, great service

published

The tiles are beautiful. The service was prompt, efficient and friendly.
Would have given a 5 star rating but EOFY discount was not available for smaller quantities. Will use National Tiles again.

Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Incentivised Review No
Return Claim MadeNo
Store LocationMile End SA
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with National Tiles

Anne Nagel
Anne NagelMetropolitan Adelaide, SA

Staff at Mile End and Wingfield amazing!!

published

Staff were great, very helpful and were excellent with responding to our queries. Our tiles were available in no time .. couldn’t fault our experience and would recommend National Tiles to people

Product Quality
Customer Service
Timeliness
Rates and Fees
Incentivised Review No
Return Claim MadeNo
Store LocationMike End in SA
National Tiles
National T.National Tiles
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with National Tiles

MikeG
MikeGSouthern and Hills, SA
  • 2 reviews

Excelent price, good range.

published

I could give 5 stars but they calculation was wrong which make me go back in store to get more tiles, I live pretty far away andante tiler needed urgent.

Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Incentivised Review No
Return Claim MadeNo
Store LocationMile end SA
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with National Tiles

Many hold ups, mistakes & problem with delivery to country Victoria

published
Product Quality
Customer Service
Timeliness
Rates and Fees
Incentivised Review No
Return Claim MadeNo
Store LocationSunshine, Victoria
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with National Tiles

Kay
KayGreater Melbourne (Outer), VIC
  • 3 reviews
  • 1 like

Excellent service

published

Once again I received excellent advice in making my decision for tiles in my main bathroom. The tiles were ordered and delivered promptly and look forward to the final achievement.

Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Incentivised Review No
Return Claim MadeNo
Store LocationMornington, Victoria
National Tiles
National T.National Tiles
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with National Tiles

Other Home Renovators

 
 

0.0
(1,234)

Large format tile ordered through Oxley

published

Matt in Oxley was good, but the follow up once we'd placed an order was poor and communication between NT and the supplier of our large format tile was pretty slow. Lots of waiting once the people from Ultimate Splashbacks came to do their measurements.
End result is fantastic - very happy with the tile and the joins are immaculate.

  • Thumbnail
Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Incentivised Review No
Return Claim MadeNo
Store LocationOxley, Queensland
National Tiles
National T.National Tiles
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with National Tiles

Home Renovators

Find out how National Tiles compares to other Home Renovators

Know better, choose better.

Compare all
Page 1 of 15

Questions & Answers

Carmel Parnell
Carmel Parnellasked
Physical store

Who do I speak to about a faulty product please. I have been sold tiles ‘not fit for purpose ‘ thank you.

3 answers
National Tiles
National T.National Tiles

Hi Carmel, thank you for your message. Please let me know your contact phone number and I will call you. Thank you, Kind Regards, National Tiles Customer Service

Carmel Parnell
Carmel Parnell

Thank you for responding. My number is [Number Removed]

Carmel Parnell
Carmel Parnell

Can you please make this number private or delete when finished.

Michael N.
Michael N.asked
National Tiles

Do you install timber flooring or only supply?

1 answer
National Tiles
National T.National Tiles

Hi Michael, thank you for your query. We do supply and install our timber flooring range which also includes laminate, hybrid and vinyl. Please let me know if I can arrange a free measure and quote for you? Thank you. Kind Regards, Brooke, National Tiles Customer Service

Ann
Annasked
National Tiles

Why does your marketing department send text messages to non customers at 6 am in the morning

3 answers
National Tiles
National T.National Tiles

HI Ann,

We are very sorry for the early message, this was sent out mistakenly and without our usual opt out link.

Please let me know your mobile phone number by emailing customerservice@nationaltiles.com.au and I will ensure you are removed from our list.

Once again we sincerely apologise for the disruption.

Kind Regards,
National Tiles Customer Service Team

Ann
Ann

I do not accept your answer as to the apt as I never use apts
I have already provided my telephone number and ii am awaiting a telephone call from the marketing manager

Ann
Ann

Your response is deceptive as to not including a Opt out link
This was the first text I had received so even if an opt out option was available you text me at 6 am waking the family
This remains an unauthorised use of my imformation provided to the company for a quote regarding tiles that I never purchased
The appaulling unprofessional manner this company is addressing the issue just highlights the unethical conduct

See all National Tiles questions

Get an answer from our members and National Tiles representatives

National Tiles

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.