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National Tiles
3.7 from 756 reviews · View Statistics
See the Best Home Renovators in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

  • Product Quality
    4.5 (319)
  • Return Claim MadeYes · No (364)
  • Shipping
    4.1 (7)
  • Customer Service
    4.3 (342)
  • Timeliness
    4.3 (276)
  • Job Satisfaction
    4.3 (149)
  • Rates and Fees
    4.3 (249)
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illumind
illumindGreater Melbourne (Inner), VIC

No response. I waited over an hour on two separate browsers and nobody served me.

published

I waited indefinitely online, with no loss of internet connection and was refused service. It didn't matter which browser I used, or how long I waited, the queue counter always ticked down from 5th or 6th, to 1st, then nothing. I will not be spending money at National Tiles until they fix their service. I typed my name and email into their designated fields, but that didn't help. *EDIT* After several hours an individual named Alessia "joined the chat", then left immediately. She didn't acknowledge my existence and left without saying a word. My question was simple, what was the VOC rating of a product they sold? They don't appear to want to help customers and there's no excuse for bad service these days.

Customer Service
1/5
Timeliness
1/5
Incentivised Review No
Return Claim MadeNo
National Tiles
National T.National Tiles
Sandy G.
Sandy G.Greater Melbourne (Outer), VIC

Mornington store offers excellent quality service

published

Bought tiles for a full house fit-out at National Tiles in Mornington. Very pleased with the quality of service, the product and the price. Good company to do business with.

Product Quality
4/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationMornington
National Tiles
National T.National Tiles
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Review collected in partnership with National Tiles

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0.0
(1,234)
Barb
BarbGreater Melbourne (Outer), VIC
  • 4 reviews

Fantastic service

published

Friendly professional service. Great product at a great price . I would definitely recommend Mornington National Tiles. Andrew was knowledgeable and helpful in helping us choose our bathroom tiles . Thank you .

Product Quality
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationMornington
National Tiles
National T.National Tiles
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Review collected in partnership with National Tiles

Awesome team

published

Fantastic team, always there to assist with my orders and needs to keep me going. Always following up with my Enquiries and getting back to me. The place to send my clients, because I know they will be helped. Andy and Josh, keep up the great work.

Product Quality
5/5
Customer Service
5/5
Timeliness
5/5
Rates and Fees
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationMornington 3931
National Tiles
National T.National Tiles
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Review collected in partnership with National Tiles

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colin w.
colin w.South East Queensland, QLD

Can’t advise on delivery time either morning or afternoon Would not use them again

published

Need to understand customer requirements on delivery, we are a retired couple and live in a complex and need to hire people to move the tiles we need to know time frame they won’t give any cooperation sadly

Customer Service
1/5
Timeliness
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationBurleigh
National Tiles
National T.National Tiles

Great service and value for money

published

Great service and value for money. National tiles provide Proffessional advice and good old fashioned customer service can’t speak highly enough of the whole national tiles team. Great job guys.

Product Quality
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationWooloongabba
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Review collected in partnership with National Tiles

Victor J.
Victor J.
  • 2 reviews

Friendly, professional and no fuss team.

published

The service over the phone was fantastic. Friendly and helpful staff. We were able to order and come and pick them up with a minimum of fuss. The tiles are quality and they were order in just what we needed.

Product Quality
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
4/5
Incentivised Review No
Return Claim MadeNo
National Tiles
National T.National Tiles
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Review collected in partnership with National Tiles

Ally36
Ally36AU
  • 5 reviews

Rethink your packaging for your samples. Way over the top and so wasteful

published
Product Quality
4/5
Shipping
1/5
Customer Service
4/5
Timeliness
1/5
Incentivised Review No
Return Claim MadeNo
National Tiles
National T.National Tiles

Other Home Renovators

 
 

0.0
(1,234)
Kathy Shield
Kathy ShieldGreater Melbourne (Outer), VIC

Great customer service

published

Every time that I have been into National tiles the staff have gone over and beyond.
Nothing is a problem and they have always bent over backwards. Highly recommended. Will be back again

Product Quality
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationMornington
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Review collected in partnership with National Tiles

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Poor customer service

published
Product Quality
4/5
Customer Service
2/5
Timeliness
1/5
Rates and Fees
3/5
Incentivised Review No
Return Claim MadeNo
Store LocationMornington
National Tiles
National T.National Tiles
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Review collected in partnership with National Tiles

Emily B.
Emily B.Metropolitan Adelaide, SA

Great service and quick all round

published

Saved lots of money going into store instead of online and seeing product up close , sales was great informative and helpful with options and quotes. Quick delivery and fast unload.

Product Quality
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationSA
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Review collected in partnership with National Tiles

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0.0
(1,234)

Great customer service

published

I order tiles, installed and loved them. I ordered more and specified the batch number and paid for their home delivery option. When the tiles came, they were not the same batch number. I contacted the store immediately and they rectified quickly and without a fuss. Home delivery was worth the money I paid because they were brought right to the spot they were being installed, on a pallet and wrapped in plastic to protect them from the elements.

Customer Service
5/5
Timeliness
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationWoolloongabba
National Tiles
National T.National Tiles
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Review collected in partnership with National Tiles

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Love it!

published
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Product Quality
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationWoolloongabba
National Tiles
National T.National Tiles
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Review collected in partnership with National Tiles

Nikki A.
Nikki A.South East Queensland, QLD

Don’t waste your time with National Tiles!

published
Product Quality
3/5
Customer Service
1/5
Timeliness
1/5
Job Satisfaction
1/5
Rates and Fees
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationVirginia QLD
National Tiles
National T.National Tiles
E Bagley
E Bagley South East Queensland, QLD

Disappointed - Umber Mistura Hybrid Flooring

published
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Incentivised Review No
Return Claim MadeNo
Store LocationBurleigh Heads
National Tiles
National T.National Tiles

Lying sales person and manager

published
Product Quality
3/5
Customer Service
1/5
Timeliness
1/5
Job Satisfaction
1/5
Rates and Fees
3/5
Incentivised Review No
Return Claim MadeNo
Store LocationMile End Adelaide S.A
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Review collected in partnership with National Tiles

Yvonne Cloke
Yvonne ClokeCentral, SA

Brilliant Product - Amazing Service

published

From the moment I walked into the store the experience at National Tiles was brilliant. The staff helped me with selections for three different projects and on one occasion when we were short on tiles, due to our mistake, they ensured we got the correct batch number to compete the job. On one occasion the tiles were delayed leaving Melbourne and because they knew our tiler was booked they negotiated with another client, who thankfully were not in a rush for their tiles, to ensure our tiles were to the tiler on time. We would never shop anywhere else - brilliant product - amazing service. Thank you.

Product Quality
5/5
Customer Service
5/5
Timeliness
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationNailsworth SA
National Tiles
National T.National Tiles
John Blogg
John BloggGreater Melbourne (Outer), VIC
  • 2 reviews

Customer service

published

This is the third time members of our immediate family have chosen your Mornington store for renovation tiles. Andy has gone above and beyond each time. Amazing service, thankyou once again.

Product Quality
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationMornington victoria
National Tiles
National T.National Tiles
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Review collected in partnership with National Tiles

Tim
TimSouth East Queensland, QLD
  • 4 reviews
  • 4 likes

Best tile shop

published

Awesome service, good price, and quick delivery. Tiles look great.

Good advice in store and helped me choose the right tiles work out wastage, and select the right trims.

Good work team

Product Quality
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationBrisbane
National Tiles
National T.National Tiles
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Review collected in partnership with National Tiles

Mornington Store - Excellent Service

published

The person who served me was a very knowledgable about the best tiles to use and which tiles worked well together. He gave me plenty of time to make up my mind and I went away confident in my purchase.

Product Quality
5/5
Customer Service
5/5
Timeliness
5/5
Rates and Fees
4/5
Incentivised Review No
Return Claim MadeNo
Store LocationMornington Vic
National Tiles
National T.National Tiles
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Review collected in partnership with National Tiles

Great Service

published

Staff were friendly and supportive. They helped point me in the right direction on what tile to get for my bathroom. After choosing the tile, they were able to secure stock that could be picked up that same day. I was looked after well. Highly recommend them.

Product Quality
5/5
Customer Service
5/5
Timeliness
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationOxley
National Tiles
National T.National Tiles
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Review collected in partnership with National Tiles

Blok Designs Co
Blok Designs CoSouth East Queensland, QLD

Great support and customer service

published

I couldn't have asked for a better customer service experience. Swift call backs and discussion around product availability etc. Pleasant when asked to make this an urgent order, I am sure many ask this to be done each and every day. I felt completely accommodated.

Product Quality
4/5
Customer Service
5/5
Timeliness
5/5
Rates and Fees
4/5
Incentivised Review No
Return Claim MadeNo
National Tiles
National T.National Tiles
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Review collected in partnership with National Tiles

Brilliant service

published

Mornington store (Peter?) - Excellent service, friendly and warm welcome.
Great prices, products and delivery was quick and simple. Will definitely be using National tiles for all of our renovations. Very happy.

Product Quality
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationMornington VIC
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Review collected in partnership with National Tiles

GYR
GYR
  • 3 reviews

Buyer Beware

published

Townsville Store, walked in to the store, left with a quote from another company. Then the Franchisee tried to make me pay twice, National Tiles and their personal company. Something fishy is going on in that store.
Rang Head office twice no call back!

Customer Service
1/5
Timeliness
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationTownsville Qld
National Tiles
National T.National Tiles
GYR
GYR

Fabulous and attentive service.

published

We've always had excellent and helpful service (thanks Alana). Good selection of tiles and pricing. National Tiles has been our preferred supplier for all of our tiles throughout our renovations.

Product Quality
4/5
Customer Service
5/5
Timeliness
4/5
Incentivised Review No
Return Claim MadeNo
Store LocationMornington, Vic
National Tiles
National T.National Tiles
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Review collected in partnership with National Tiles

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