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National Tiles
3.7 from 762 reviews · View Statistics
See the Best Tiles, Vinyl & Laminate Flooring Companies in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

  • Product Quality
    2.9 (48)
  • Return Claim MadeYes · No (66)
  • Shipping
    1.0 (1)
  • Job Satisfaction
    1.3 (22)
  • Customer Service
    1.6 (55)
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T N.
T N.
  • 4 reviews
  • 7 likes

Bendigo National Tiles - AVOID

published

Manager/owner rude, arrogant and does not back up product that he sells. We bought flooring off him, it was installed, and immediately was scratched and scuffed up by normal wear and tear. Owner promised on 4 different occasions to inspect, but never showed up. Now he just hangs up on us when we call.

Product Quality
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationBendigo March 2020
National Tiles
National T.National Tiles

Low quality travertine

published

Really disappointed with delivery of Travertine pavers. They are of significantly lower grade than I expected and clearly similar to what are being sold on other online sites as "second grade".
Kicking myself for not spending the extra $20/sq m and purchasing through stone supply specialists.

Product Quality
1/5
Job Satisfaction
1/5
Customer Service
3/5
Incentivised Review No
Return Claim MadeNo
Store LocationMile End SA
National Tiles
National T.National Tiles
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Review collected in partnership with National Tiles

Aff
AffMetropolitan Adelaide, SA

Worst experience ever!

published
Product Quality
3/5
Job Satisfaction
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationMile End, South Australia
National Tiles
National T.National Tiles
Aff
Aff
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Review collected in partnership with National Tiles

Trav
Trav
  • 2 reviews

Cheap tiles but also cheap service

published

Didn't correctly place our order after we paid a deposit six week out with stock levels fine. Then told they have to re order our selection, which was now out of stock, meaning nearly 8 weeks wait past our preferred delivery time. We decided to re select the tiles. Which seemed to be fine and processed correctly. 2 days prior to delivery we were told that half the tiles were a half a shade different and had the option to re order again, with further delays. Our personal experience was aweful and made us feel very anxious and stressed. Cheap tiles yes, but also seem to lack professionalism

Product Quality
3/5
Job Satisfaction
2/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationMile End - Adina
National Tiles
National T.National Tiles
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Review collected in partnership with National Tiles

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Good and bad

published

Terrible service and process to pickup goods from the warehouse. Made a booking checked it again arrived to pick up on my scheduld time to be told they are not ready and staff could not do anything to help. Goods were in the warehouse behind him. Waited 4 days for my tiles and had to cancel the tiler Intial sales person excellent.

Product Quality
1/5
Job Satisfaction
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationMile End
National Tiles
National T.National Tiles
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Review collected in partnership with National Tiles

Sarah Ellis
Sarah EllisWide Bay-Burnett, QLD

Administrative nightmare

published

Long story short is that we waited over 4 weeks for our tiles that were actually never ordered. Stuffing our renovation timeline around.
We ended up sourcing tiles from somewhere else and got a refund

Customer Service
2/5
Incentivised Review No
Return Claim MadeNo
Store LocationWoolloongabba
National Tiles
National T.National Tiles
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Review collected in partnership with National Tiles

customer service

published

customer service was terrible. no staff members were willing to sit down and help with designing/ picking out tiles.
everything is way overpriced and i was quoted nearly $1,000 for a 3 metre bathroom, had to wait 2 weeks for my tiles and they still did not have them. Bunnings was way cheaper and i was able to get all of my tiles plus more for half the price.
there was no communication as i had left voicemails expecting a call back that i did not receive.

Product Quality
2/5
Customer Service
2/5
Incentivised Review No
Return Claim MadeNo
Store Locationsunshine victoria
National Tiles
National T.National Tiles
Son Nguyen
Son NguyenGreater Melbourne (Outer), VIC

Refund

published

don't buy online as national tiles informed me the products I ordered are not available. To get a refund is almost impossible after several calls and emails. They get your money easily without giving you the products you want.

Job Satisfaction
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
National Tiles
National T.National Tiles
John W.
John W.South East Queensland, QLD
  • 2 reviews

Staff Will Not Answer Phone

published
Product Quality
4/5
Job Satisfaction
3/5
Customer Service
3/5
Incentivised Review No
Return Claim MadeNo
Store LocationWoolloongabba
National Tiles
National T.National Tiles
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Review collected in partnership with National Tiles

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Rubbish company, rubbish installers, will never use them again

published

Will not deal with National Tiles again. A terrible company to deal with, bad communicators and once you pay them they couldn't care less about you. Flooring was not delivered and installers had to go and get it. Installers had so many breaks through the day and my front lawn was full of cigarette butt's. They left the house and my front yard and carport area in a pig sty. Phoned National Tiles 5 times from 7am through to 10am to complain but got no answer or no response to my messages. Had to get the installers back 3 times to fix shoddy and incomplete work. Never again.

Product Quality
2/5
Job Satisfaction
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationNational Tiles Oxley
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Review collected in partnership with National Tiles

Broken tiles and short delivery

published

Our bathroom renovations (2 full bathrooms) were left in crisis as the initial delivery had 2 boxes of tiles broken and was significantly short in number of boxes (sadly we did not count them when pallet delivered). Even though we ordered and paid for significantly more tiles than store calculated was required (calculations confirmed by tiler) we were significantly short on 2 of the 3 tile designs that we ordered. We paid for all the tiles required to complete the job and then had to buy more to cover for the broken tiles and those boxes not delivered, another 9 boxes! Having said that, we are happy with the look of the finished job.

Product Quality
4/5
Customer Service
4/5
Incentivised Review No
Return Claim MadeNo
Store LocationMornington
National Tiles
National T.National Tiles

Thank you for your feedback Louise! Please email your contact phone number to customerservice@nationaltiles.com.au if you wish to discuss further. Kind Regards, Brooke, National Tiles Customer Service

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Review collected in partnership with National Tiles

Tiles amazing, customer service horrible.

published

Late to receive product. Advertised in stock told the next day after ordering out of stock.
Customer service was poor, kept getting misleading information. Had to phone up numerous times.
Tiles are amazing quality.

Product Quality
5/5
Job Satisfaction
5/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
National Tiles
National T.National Tiles

Thank you for your feedback! Kind Regards, Brooke, National Tiles Customer Service

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Review collected in partnership with National Tiles

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Carbone

published

They ran out after 3 months took my money to get from warehouse then called me to tell me they ran out then wanted to charge me a processing fee for a refund. Wasted my time and discontinue lines too soon

Product Quality
1/5
Job Satisfaction
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
National Tiles
National T.National Tiles

Thank you for your feedback Eve. We apologise for any inconvienance caused. Please email customerservice@nationaltiles.com.au with your contact phone number if we can assist further. Kind Regards, Brooke, National Tiles Customer Service

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Review collected in partnership with National Tiles

John Graham Tiling
John Graham TilingSouth East Queensland, QLD

Worst customer service

published

Virginia national tiles has the worst attitude towards customers IV ever come across in retail in general anywhere. Extremely rude picks fights and says sorry, too late in the day to be selling you glue. No more national tiles

Product Quality
5/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationVirginia
National Tiles
National T.National Tiles
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Review collected in partnership with National Tiles

BPratt
BPrattGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 1 like

Incompetent staff

published
Product Quality
3/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationSunshine
National Tiles
National T.National Tiles
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Review collected in partnership with National Tiles

Bonnie M.
Bonnie M.
  • 2 reviews
  • 1 like

Poor customer service

published
Product Quality
2/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationMile end and wingfield
National Tiles
National T.National Tiles

Terrible Customer Service - Woolloongabba Store

published
Job Satisfaction
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationWoolloongabba
National Tiles
National T.National Tiles
Danielle S.
Danielle S.South East Queensland, QLD
  • 2 reviews
  • 1 like

Caused significant delays

published
Incentivised Review No
Return Claim MadeNo
National Tiles
National T.National Tiles
Millicent Henry
Millicent HenryGreater Melbourne (Outer), VIC
  • 2 reviews

Accessibility

published

There was some difficulty in organising payment and delivery

Seemed to be more complicated than necessary

I also object to having a cc charge particularly when there was no easy way of paying by cash

Product Quality
4/5
Customer Service
3/5
Incentivised Review No
Return Claim MadeNo
Store LocationWarehouse
National Tiles
National T.National Tiles
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Review collected in partnership with National Tiles

Customer services is terrible

published

Made an inquiry online only never to have anyone contact me I had to follow them up left 2 messages. Finally Brooke called but had no idea why she was calling the customer services is non existent it’s just all 2 hard for them I just went elsewhere. Less painful they should stop wasting money on advertising and spend it on new staff who care.

Incentivised Review No
Return Claim MadeNo
National Tiles
National T.National Tiles

Thank you for your feeback! If you wish to discuss further please email customerservice@nationaltiles.com.au

Poor Customer Treatment

published

Had to follow up numerous times and took weeks for such a simple task.
Head office blamed it all on the retail store and did nothing to help solve the issue. Head office only hindered the issue and did not care.

Would not go with national tiles again especially when they do nothing to solve the issues.

Product Quality
4/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
National Tiles
National T.National Tiles
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Review collected in partnership with National Tiles

John Watson
John WatsonMetropolitan Adelaide, SA

Charges

published

Placed an order , [had to come from interstate], paid half on m/card.....When notified to collect went to pay balance on same m/card.....Whoopsy... Told there would be a surcharge on the balance....I said how come when not told/ nor charged when order placed....

Product Quality
5/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store Locationmile end sa
National Tiles
National T.National Tiles
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Review collected in partnership with National Tiles

Adam Silvy Construction
Adam Silvy ConstructionMetropolitan Adelaide, SA

Communication

published

Communication was absolutely terrible. I never received any calls back from many messages left and also they were told to make contact with me after my clients did their selection to discuss with me as the builder.

Product Quality
3/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationMile end national tiles
National Tiles
National T.National Tiles

I don’t wish to take it further. More than likely I will take my business elsewhere

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Review collected in partnership with National Tiles

Mrssmithy
MrssmithyAdelaide
  • 8 reviews
  • 13 likes

Rubbish

published

Ordered from online store. Received an email to call them (they didn't bother trying to call me) to be told the tile was out of stock and will not be available for four months! Who advertises a product they don't actually have available to sell? Four months is a completely unreasonable timeframe. Perhaps remove products from your store that you don't actually have available to sell.

Product Quality
1/5
Incentivised Review No
Return Claim MadeNo
National Tiles
National T.National Tiles

Thank you for your feedback! We are sorry we have disappointed you. We value your feedback and will take it into consideration. Thank you. Kind Regards, Brooke, National Tiles Customer Service

Peter
PeterWestern District, VIC
  • 2 reviews
  • 4 likes

Prices different in country

published

They advertise one price on-line but instore more expensive and reason stated as surcharge for country stores, would have thought Ballarat wasn't that far from Melbourne, will stick to Bunnings for tiling from now

Incentivised Review No
Return Claim MadeNo
Store LocationBallarat
National Tiles
National T.National Tiles
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