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National Tiles
3.7 from 762 reviews · View Statistics
See the Best Tiles, Vinyl & Laminate Flooring Companies in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

  • Product Quality
    2.9 (48)
  • Return Claim MadeYes · No (66)
  • Shipping
    1.0 (1)
  • Job Satisfaction
    1.3 (22)
  • Customer Service
    1.6 (55)
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tee
teeGreater Melbourne (Metropolitan), VIC

Discontinued tiles still advertised and purchased on website and charged for them!

published

I ordered the belgium stone tile online after finally making a decision and finding a tile I liked. I purchased the tiles online, the money was taken from my account that day and i made a requested to be delivered on the wednesday. I paid for parking to make it an easy transfer into my car on the wednesday and thursday (thinking they would come by thursday). I started a live chat on friday find the tiles are no longer available. I chose a new tile that was $10 cheaper per sqm and the chat reported I would be refunded the gap. I requested they be delivered first thing monday as I'd have to move clients around to make sure I could be there for the delivery. They arrived at 2pm, one is chipped and no refund of the gap to be seen.

National Tiles
National T.National Tiles

Hi Tiffany, thank you for your feedback. Please provide photo of the chipped tile to customerservice@nationaltiles.com.au and I will call you to discuss. Kind Regards, Brooke, National Tiles Customer Service

tee
tee

Hi Brooke, my immediate concern is the money I’m owed and no confirmation that a refund has been processed.

I will send a photo now

National Tiles
National T.National Tiles

Hi Tiffany, thank you for your reply. I will call you now. Kind Regards, Brooke, National Tiles Customer Service

Jason Pond
Jason PondGreater Melbourne (Outer), VIC

Overall average experience - considering it was the most expencive purchase I have made in years

published

Payed cash up front for my flooring. I was told I would see delivery would be in 6 weeks (early Feb)
Then advised it would be the end of feb. Then advised it would be the end of march.
Then in mid march when I cracked it at the manager, my delivery magically appeared within days.
Having now installed the product, I find it looks good but marks easily and feels very plastic and hollow.

National Tiles
National T.National Tiles
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Not very accommodating to change delivery

published

Wanted to collect the tiles early from the store where they were coming from as I was going away and was told the paperwork was done and I couldn’t and the tiles took another 3 days to arrive from a store 5km away

National Tiles
National T.National Tiles

Hi Paul, thank you for your feedback and we are sorry to read you're disappointed. If we can assist further, please email your contact phone number to customerservice@nationaltiles.com.au Kind Regards, Brooke, National Tiles Customer Service

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No customer care

published

Twice I have purchased tiles from in-store and neither time was I contacted to be advised of the tiles arrival into said store.
I ended up ringing them 3 weeks + after the estimated arrival date. They had arrived earlier but no one bothers to check & advice of arrival.

National Tiles
National T.National Tiles

Hi Jenny, thank you for your feedback and we are sorry to read of your disappointment. Please email your phone number to customerservice@nationaltiles.com.au and I will call you. Thank you. Kind Regards, Brooke, National Tiles Customer Service

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JaneM
JaneM
  • 3 reviews
  • 3 likes

False Advertising

published

The National Tiles online store advertises products and facilitates the order of these, then after payment is made, informs the products are not available for delivery for a few weeks.
This information should be provided at the time of the order so the prospective purchaser can then choose whether to proceed or not.
The staff at the National Tiles store in Traralgon were excellent and they are clearly placed at a disadvantaged position due to the cheaper prices of sale items on the online store.
Some of the online store staff tried to be helpful but the company's inefficient processes are obviously letting them down too.
We would advise against ordering products from National Tiles online.
Very poor service.

National Tiles
National T.National Tiles
Joel Zagami
Joel ZagamiSouth East Queensland, QLD

Great customer service

published

Really helpful with selection of the right tile
Showed us the range of applicable tiles for our job
Sold us the right style of tile for our needs
Assisted us loading the tile into our vehicle

National Tiles
National T.National Tiles

Hi Joel, thank you for your feedback. Do you mean to rate us as 1 star or rather 5 star as it has come through as 1 star? Thank you, Kind Regards, Brooke, National Tiles Customer Service

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Sammy3083
Sammy3083Metropolitan Adelaide, SA
  • 2 reviews

Service Poor

published

The sales lady had trouble calculating our square footage needed - nearly under quoted the whole order until we stepped in and corrected her.
Then received a text saying our order was available to pick up. Drove 1hr there only to be told no collections can be made on Sundays.
I start work at 5am and finish after 3pm each day so physically wasn’t able to get there in their collection times (7am-3pm) and I work 9-5 Saturday (also only other collection time)
Would not recommend as we found the same tile in bunnings for the same price. Plus my daughter was disgusted in the children’s play room, she said it was very dirty and small

National Tiles
National T.National Tiles
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MJ30
MJ30Adelaide
  • 17 reviews
  • 10 likes

Never again - completely unorganised

published

It took 3mths for tiles to arrive.
The whole order was not delivered.
It was another 3mths before finalised the order.
The head office is in Qld. We have to deal with Stephanie who is morose.
The Wingfield plant in SA, which is difficult to access and took over 30 min waiting for someone to come to the front counter to serve their 3 customers.

National Tiles
National T.National Tiles

Hi, we are sorry to read of your disappointment. Please email your phone number to customerservice@nationaltiles.com.au and I will call you to discuss. Kind Regards, Brooke, National Tiles Customer Service

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Lis
LisGreater Melbourne (Outer), VIC

Ridiculous customer service

published

I honestly don’t even know why I bother shopping online, the customer service team is seriously f* hopeless. What kind of people work there if they don’t know anything about the products or what’s in stock or anything to do with their stores? Don’t waste your time online, go in store at least they know what they’re talking about.

National Tiles
National T.National Tiles

Hi Lis, we are sorry to read of your disappointment. If you're able to email your phone number to online@nationaltiles.com.au we would like to call you to discuss. Thank you. Kind Regards, National Tiles

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Alex Rosovick
Alex RosovickGreater Melbourne (Outer), VIC
  • 2 reviews

Great Outcome

published

From the first in store meeting to product selection then installer recommendation and eventual installs we feel the strongly in documenting ours as being a great experience with National Tiles

National Tiles
National T.National Tiles

Thank you for your feedback Alex. Please let us know what we could of done to improve the score. Kind Regards, Brooke, National Tiles Customer Service

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Kim B
Kim BGreater Melbourne (Outer), VIC
  • 4 reviews

Terrible advice, wrong product

published

We were sold the wrong glue for our tiles (natural stone), which resulted in trowel marks showing through the stone after it had been laid. Ruined a few thousand dollars worth of stone.

National Tiles
National T.National Tiles
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Tameeka Z
Tameeka ZGreater Melbourne (Inner), VIC
  • 3 reviews
  • 1 like

Horrible service

published
National Tiles
National T.National Tiles
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Simon Ramke
Simon RamkeGreater Melbourne (Metropolitan), VIC

Terrible Service

published

I purchased tiles from your store about 4 weeks ago for $16.95 per meter and the weren’t on sale or anything and I went back to the same store at Mitcham to buy more and they charged me $34.00 per meter. They checked the previous order but yet the useless manager of that store said he wouldn’t honour the original price. I’m a builder and buy tiles from time to time for various jobs but I won’t be returning to National Tiles due to the attitude of this particular store manager. The girl was helpful and said yes it shouldn’t be a problem to honour the price but she had to check with this manager. Someone was supposed to call me about this.
My number is 0411 489 011
Simon Ramke

National Tiles
National T.National Tiles

Hi Simon, we are sorry to read of your disappointment. I will speak to the relevant store and have someone contact you ASAP. Thank you, Kind Regards, Brooke, National Tiles Customer Service

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Susan Thomas
Susan ThomasSouth East Queensland, QLD

Poor Service & Attitude

published

Poor communication and very unhelpful even when the problem was caused by them and could have been rectified quickly. Delivery was paid for but part was missing due to damaged stock and it took them 7 days to deliver 15 minutes away even after new stock had arrived.

National Tiles
National T.National Tiles
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Russell Semgreen
Russell SemgreenSouth East Queensland, QLD

Won’t be going back

published

terrible service needed 11m2 floor got told for box lots need to do 10 or 13m2 so went 13 extra $150, got told be there Wednesday didn’t show up til Friday as didn’t get put on truck as not box lots? Got home only 10ms not 13m2 what paid for new kitchen install was ment for Thursday got charged for trade to come back Friday, missing box wouldn’t be there til Monday I said to late work with what we had, got refund back in boxes on Saturday after I said I am getting it was not offered, got a phone call Monday saying box is in come get it told them got refund don’t need it pretty much abused me and said what we will just throw it in the bin then, know s lot of people and told tradies about experience won’t be going back

National Tiles
National T.National Tiles

We are sorry to read of your disappointment Russell. Please email your contact phone number to customerservice@nationaltiles.com.au and I will call you to discuss. Thank you. Kind Regards, Brooke, National Tiles Customer Service Team

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Bear
BearAdelaide
  • 3 reviews
  • 4 likes

Poor customer service

published

Frank from National Tiles should spend less on gimmicky radio adverts and more on staffing his stores. Waited 35 mins at the Warehouse, nobody else in shop, to pick up an order. Rung the bell, rung their phone but nobody appeared. Went thru to warehouse and still got ignored.

National Tiles
National T.National Tiles

Thank you for your feedback and we are sorry to read of your disappointment. Please email your contact phone number to customerservice@nationaltiles.com.au and I will call you to discuss. Kind Regards, Brooke, National Tiles Customer Service Team

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Review collected in partnership with National Tiles

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