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National Tiles
3.7 from 761 reviews · View Statistics
See the Best Home Renovators in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

  • Product Quality
    4.1 (48)
  • Return Claim MadeYes · No (55)
  • Shipping
    4.0 (2)
  • Customer Service
    3.8 (52)
  • Timeliness
    3.7 (33)
  • Job Satisfaction
    3.4 (17)
  • Rates and Fees
    3.8 (31)
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Shane
ShaneSouth East Queensland, QLD
  • 2 reviews

Good level of stock and on trend with market

published

I purchased tiles, then was told on collection that their policy was they could give me the full qty ordered as it would exceed the limit. So I had to do 2 trips and collect 2 boxes of tiles to complete the order on the 2nd trip. very frustrating.

Product Quality
4/5
Customer Service
4/5
Timeliness
4/5
Job Satisfaction
4/5
Rates and Fees
4/5
Incentivised Review No
Return Claim MadeNo
Store LocationOxley
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Review collected in partnership with National Tiles

Rebecca42
Rebecca42South East Queensland, QLD
  • 2 reviews
  • 2 likes

Service is Terrible

published

All staff at the store I found to be rude both when placing the order and picking up tiles. Also, 2 months after placing order, when I called to ask where my tiles were, the person in Oxley store was very rude. He said they had been there for several weeks, when I asked why I didn't get a call he said "well you should have" with no apologies.

I wouldn't buy from National Tiles again.

Product Quality
5/5
Customer Service
1/5
Timeliness
1/5
Job Satisfaction
1/5
Rates and Fees
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationOxley, Brisbane
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Review collected in partnership with National Tiles

Other Home Renovators

 
 

0.0
(1,234)

Beautiful Tiles, great service

published

The tiles are beautiful. The service was prompt, efficient and friendly.
Would have given a 5 star rating but EOFY discount was not available for smaller quantities. Will use National Tiles again.

Product Quality
4/5
Customer Service
4/5
Timeliness
4/5
Job Satisfaction
4/5
Rates and Fees
3/5
Incentivised Review No
Return Claim MadeNo
Store LocationMile End SA
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Review collected in partnership with National Tiles

Service really good. Delivery Average

published

Salesperson was fantastic explained all options. Came to pick up half the order missing and had to return to store as no delivery option was provided which was very disappointing due to their error

Product Quality
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
2/5
Rates and Fees
3/5
Incentivised Review No
Return Claim MadeNo
Store LocationSunshine Victoria
National Tiles
National T.National Tiles
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Review collected in partnership with National Tiles

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colin w.
colin w.South East Queensland, QLD

Can’t advise on delivery time either morning or afternoon Would not use them again

published

Need to understand customer requirements on delivery, we are a retired couple and live in a complex and need to hire people to move the tiles we need to know time frame they won’t give any cooperation sadly

Customer Service
1/5
Timeliness
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationBurleigh
National Tiles
National T.National Tiles

Good service but understaffed

published

The 4 times I went into store, the 2 different guys that assisted me were great. Very friendly and extremely helpful. The only downside was how many people were waiting to be served by the one person.

Product Quality
5/5
Customer Service
5/5
Timeliness
3/5
Job Satisfaction
5/5
Rates and Fees
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationMornington Victoria
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Review collected in partnership with National Tiles

RAR
RAR
  • 2 reviews

GREAT ALL ROUND

published

The Sunshine, Vic store were able to direct me to what I needed. Service was great. They took time even though my order was not a large one. Organised delivery, and were able to assist me in every aspect.
I had no trouble sorting what I needed and when I wanted to get it. Nothing was too much trouble for the girl who served me. I was extremely happy with the service - and the price of what I wanted in tiles for my bathroom. I will certainly refer this store to anyone needing tiles. Will be using them again.. Rhonda Currington , Darley, Bacchus Marsh

Product Quality
4/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
4/5
Incentivised Review No
Return Claim MadeNo
Store LocationSunshine, Victoria
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Review collected in partnership with National Tiles

Poor customer service. Poor delivery

published

I ordered the tiles and paid for them 6 weeks before needing them, only to be informed when i attempted to arrange delivery of the tiles id paid for weren't available. when i did finally manage to get my hands on 2/3 of my tiles they were dumped on the footpath and when unwrapped they were packaged so poorly that 2 boxes of tiles fell and broke. just an all round horrible experience.

Product Quality
3/5
Customer Service
3/5
Timeliness
1/5
Job Satisfaction
1/5
Rates and Fees
4/5
Incentivised Review No
Return Claim MadeNo
Store LocationMile End
National Tiles
National T.National Tiles
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Review collected in partnership with National Tiles

Other Home Renovators

 
 

0.0
(1,234)

Order

published

They did not process my order after I paid a deposit. I had to wait an extra 2 weeks to receive my order.

Product Quality
4/5
Customer Service
3/5
Timeliness
2/5
Rates and Fees
4/5
Incentivised Review No
Return Claim MadeNo
National Tiles
National T.National Tiles
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Review collected in partnership with National Tiles

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JOB
JOBMetropolitan Adelaide, SA

Surprised by the range

published

They advertise cheap tiles but I was surprised by their large range of interesting quality tiles. Service was friendly but accessories are not well priced. My tiler was happy with the quality of the ones my client selected.

Product Quality
5/5
Customer Service
5/5
Timeliness
5/5
Rates and Fees
3/5
Incentivised Review No
Return Claim MadeNo
Store LocationMile End SA
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Review collected in partnership with National Tiles

PeterPan 58
PeterPan 58
  • 2 reviews

Right product and helpful staff

published

After checking other tile retailers, both online and in physical stores, we found a product at National Tiles closest to what we were looking for. Although there was a glitch in ordering by phone after the store visit (the first call was not responded to), that was rectified on the second call and the order, payment and pickup at the store thereafter went smoothly. The customer service at the store was very good.
I cannot comment on the product quality as the tiles have not yet been laid.

Customer Service
4/5
Timeliness
5/5
Rates and Fees
4/5
Incentivised Review No
Return Claim MadeNo
Store LocationMile End, SA
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Review collected in partnership with National Tiles

Other Home Renovators

 
 

0.0
(1,234)
Mardi Mcleod
Mardi McleodMetropolitan Adelaide, SA

Very helpfull

published

got great advice and ended up with a great hybrid floor laid and old flooring removed. Every one that I had contact with was very helpful and answered all of my questions.

Product Quality
4/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
4/5
Rates and Fees
3/5
Incentivised Review No
Return Claim MadeNo
Store LocationAdelaide SA
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Review collected in partnership with National Tiles

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RoseyBen22
RoseyBen22Greater Melbourne (Outer), VIC
  • 6 reviews
  • 4 likes

Stock issues & poor in store customer service

published
Product Quality
5/5
Shipping
5/5
Customer Service
3/5
Timeliness
5/5
Rates and Fees
4/5
Incentivised Review No
Return Claim MadeNo
National Tiles
National T.National Tiles
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Review collected in partnership with National Tiles

Low quality travertine

published

Really disappointed with delivery of Travertine pavers. They are of significantly lower grade than I expected and clearly similar to what are being sold on other online sites as "second grade".
Kicking myself for not spending the extra $20/sq m and purchasing through stone supply specialists.

Product Quality
1/5
Customer Service
3/5
Timeliness
2/5
Job Satisfaction
1/5
Rates and Fees
4/5
Incentivised Review No
Return Claim MadeNo
Store LocationMile End SA
National Tiles
National T.National Tiles
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Review collected in partnership with National Tiles

Adelaide Customer
Adelaide CustomerMetropolitan Adelaide, SA
  • 2 reviews

Great Products, Some staff are great - whilst others dont seem to care

published
Product Quality
5/5
Customer Service
3/5
Timeliness
3/5
Job Satisfaction
3/5
Rates and Fees
3/5
Incentivised Review No
Return Claim MadeNo
Store LocationMile End, Nailsworth, Wingfield
National Tiles
National T.National Tiles
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Review collected in partnership with National Tiles

Page 1 of 3

Questions & Answers

Carmel Parnell
Carmel Parnellasked
Physical store

Who do I speak to about a faulty product please. I have been sold tiles ‘not fit for purpose ‘ thank you.

3 answers
National Tiles
National T.National Tiles

Hi Carmel, thank you for your message. Please let me know your contact phone number and I will call you. Thank you, Kind Regards, National Tiles Customer Service

Carmel Parnell
Carmel Parnell

Thank you for responding. My number is [Number Removed]

Carmel Parnell
Carmel Parnell

Can you please make this number private or delete when finished.

Michael N.
Michael N.asked
National Tiles

Do you install timber flooring or only supply?

1 answer
National Tiles
National T.National Tiles

Hi Michael, thank you for your query. We do supply and install our timber flooring range which also includes laminate, hybrid and vinyl. Please let me know if I can arrange a free measure and quote for you? Thank you. Kind Regards, Brooke, National Tiles Customer Service

Ann
Annasked
National Tiles

Why does your marketing department send text messages to non customers at 6 am in the morning

3 answers
National Tiles
National T.National Tiles

HI Ann,

We are very sorry for the early message, this was sent out mistakenly and without our usual opt out link.

Please let me know your mobile phone number by emailing customerservice@nationaltiles.com.au and I will ensure you are removed from our list.

Once again we sincerely apologise for the disruption.

Kind Regards,
National Tiles Customer Service Team

Ann
Ann

I do not accept your answer as to the apt as I never use apts
I have already provided my telephone number and ii am awaiting a telephone call from the marketing manager

Ann
Ann

Your response is deceptive as to not including a Opt out link
This was the first text I had received so even if an opt out option was available you text me at 6 am waking the family
This remains an unauthorised use of my imformation provided to the company for a quote regarding tiles that I never purchased
The appaulling unprofessional manner this company is addressing the issue just highlights the unethical conduct

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National Tiles

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