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National Tiles
3.7 from 761 reviews · View Statistics
See the Best Home Renovators in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by National Tiles

Reviews

  • Product Quality
    4.8 (238)
  • Return Claim MadeYes · No (262)
  • Shipping
    5.0 (4)
  • Customer Service
    4.8 (253)
  • Timeliness
    4.8 (215)
  • Job Satisfaction
    4.9 (118)
  • Rates and Fees
    4.7 (197)
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Reviewer Photos & Videos

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Always exceptional service

published

Every time we visit the Mornington store we get fabulous service. The team there are helpful, friendly and give fantastic advice. We usually shop elsewhere but kept going back to national tiles due to their excellent service.

Product Quality
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationMornington
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Review collected in partnership with National Tiles

Gwen And John Kelly
Gwen And John KellyGreater Melbourne (Outer), VIC

This is perfect, very happy

published

Very happy with our installation. Installer Denis and his assistant Johnnie were extremely efficient and finished the job in good time, cleaning up as they went.
Have recommended to interested friends.

Product Quality
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationMornington, Victoria

Other Home Renovators

 
 

0.0
(1,234)

Great service and beautiful product

published

Service from the Mile End store was fantastic, friendly and efficient. Erika was great. No problems at all with service or delivery. Very satisfied with the whole experience and recommend to all

Product Quality
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
3/5
Incentivised Review No
Return Claim MadeNo
Store LocationMile End
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Review collected in partnership with National Tiles

Brilliant service

published

Everyone at the store, in the showroom and the trade desk were outstandingly helpful, provided great advice and chased down everything that was needed to get the job done right

Product Quality
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationMornington
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Review collected in partnership with National Tiles

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Donald
Donald
  • 2 reviews

So convenient open seven days a week

published

I really love national tiles they are great company staff are brilliant I also like the convenience of having a store right next to my home I can go there even on Sundays

Incentivised Review No
Return Claim MadeNo
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Review collected in partnership with National Tiles

Above and Beyond Expectations

published

John and the team at National Tiles in Mornington went above and beyond to provide helpful advice, competitive pricing and a wonderful product. I can’t wait to see my finished wet areas!

Product Quality
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationMornington, Victoria, Australia
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Review collected in partnership with National Tiles

Excellent Experience

published

With two visits in 5 days, dealing with two different staff members I was more than impressed with the friendly and informative knowledge and advice I received, left feeling delighted

Product Quality
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationDeer Park
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Review collected in partnership with National Tiles

Awesome service

published

Mile End SA store - Great service, was made to feel that my small project was important, no question too silly and the whole process went smoothly, even with lockdown thrown in the middle. Will use again

Product Quality
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationMile End SA
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Review collected in partnership with National Tiles

Other Home Renovators

 
 

0.0
(1,234)
Steve
SteveGreater Melbourne (Outer), VIC
  • 2 reviews

Can’t be beaten. Price, range and service

published

NT are always the cheapest, great selection and service and tile delivery (and driver) are always on time and friendly! We’ve just them across a number of projects and will keep going back. Mornington store.

Product Quality
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationMornington VIC
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Review collected in partnership with National Tiles

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Ultimately disappointing

published
Product Quality
2/5
Customer Service
3/5
Timeliness
2/5
Job Satisfaction
2/5
Rates and Fees
3/5
Incentivised Review No
Return Claim MadeNo
Store LocationWoolloongabba
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Review collected in partnership with National Tiles

great service

published

We received excellent service from Julie at Mile End with our selections . The tiles wern't available at the time but the follow up delivery and communication with customer service excellent

Product Quality
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationMile End SA
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Review collected in partnership with National Tiles

Other Home Renovators

 
 

0.0
(1,234)
Ligia Fortes
Ligia FortesSouth East Queensland, QLD
  • 2 reviews

Great service and product

published

Have recently purchased tiles for the entire house and the experience with National Tiles from day one has been easy from day one, very helpful staff at the Woolloongabba Store, as well as the customer service department. Product is beautiful!! Would definitely recommend!!

Product Quality
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Incentivised Review No
Return Claim MadeNo
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Review collected in partnership with National Tiles

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Luisa
LuisaMetropolitan Adelaide, SA
  • 2 reviews

Tile heaven

published

We bought our tiles from National tiles, staff were very helpful. We had a mini makeover of our kitchen. Happy with our tile choice complimented and completed our new granite benchtop.
This was our second lot of tiles, will always use National tiles, their range is amazing.

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Product Quality
4/5
Customer Service
4/5
Timeliness
4/5
Job Satisfaction
4/5
Rates and Fees
4/5
Incentivised Review No
Return Claim MadeNo
Store LocationSouth Australia
National Tiles
National T.National Tiles
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Review collected in partnership with National Tiles

Bill c
Bill cMetropolitan Adelaide, SA
  • 2 reviews

very helpful

published

Visited mile end showroom and received excellent service and advice. They provided opportunity to select and compare a variety of tile products and also to use samples to visit adjacent bathroom store to match choices with products purchased there. We were able to take samples and place in our under construction bathroom to assist in deciding on final tile choice. Very good advice given on different product and their performance in final situations. Our order processed efficiently and delivery and pickup was very professional and helpful. Cost of chosen product was also very competitive and quality of product excellent. I would highly recommend this business in terms of variety and service at a very reasonable cost.

Bill

Product Quality
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationMile End SA
National Tiles
National T.National Tiles
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Review collected in partnership with National Tiles

Great service, great product

published

We received great instore service, loved the product, it suited our needs and budget and will happily return when the need arises. Staff were friendly and informative making our choice easy

Product Quality
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Incentivised Review No
Return Claim MadeNo
Store LocationMile End, Adelaide South Australia
National Tiles
National T.National Tiles
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Review collected in partnership with National Tiles

Page 1 of 10

Questions & Answers

Carmel Parnell
Carmel Parnellasked
Physical store

Who do I speak to about a faulty product please. I have been sold tiles ‘not fit for purpose ‘ thank you.

3 answers
National Tiles
National T.National Tiles

Hi Carmel, thank you for your message. Please let me know your contact phone number and I will call you. Thank you, Kind Regards, National Tiles Customer Service

Carmel Parnell
Carmel Parnell

Thank you for responding. My number is [Number Removed]

Carmel Parnell
Carmel Parnell

Can you please make this number private or delete when finished.

Michael N.
Michael N.asked
National Tiles

Do you install timber flooring or only supply?

1 answer
National Tiles
National T.National Tiles

Hi Michael, thank you for your query. We do supply and install our timber flooring range which also includes laminate, hybrid and vinyl. Please let me know if I can arrange a free measure and quote for you? Thank you. Kind Regards, Brooke, National Tiles Customer Service

Ann
Annasked
National Tiles

Why does your marketing department send text messages to non customers at 6 am in the morning

3 answers
National Tiles
National T.National Tiles

HI Ann,

We are very sorry for the early message, this was sent out mistakenly and without our usual opt out link.

Please let me know your mobile phone number by emailing customerservice@nationaltiles.com.au and I will ensure you are removed from our list.

Once again we sincerely apologise for the disruption.

Kind Regards,
National Tiles Customer Service Team

Ann
Ann

I do not accept your answer as to the apt as I never use apts
I have already provided my telephone number and ii am awaiting a telephone call from the marketing manager

Ann
Ann

Your response is deceptive as to not including a Opt out link
This was the first text I had received so even if an opt out option was available you text me at 6 am waking the family
This remains an unauthorised use of my imformation provided to the company for a quote regarding tiles that I never purchased
The appaulling unprofessional manner this company is addressing the issue just highlights the unethical conduct

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National Tiles

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