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National Tiles
3.7 from 744 reviews · View Statistics
Listing monitored by National Tiles

Reviews

  • Product Quality
    3.6 (14)
  • Return Claim MadeYes (16) · No
  • Customer Service
    3.5 (15)
  • Timeliness
    3.8 (12)
  • Job Satisfaction
    3.2 (9)
  • Rates and Fees
    3.8 (11)
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Allan Cutler
Allan Cutler Central Highlands and Goldfields, VIC

Good to deal with generally

published

As a general rule I have found Nation tiles Sunshine very helpful and informative on two house projects BUT I have to remove 1 star because although helpful one representive was extremely rude during a phone conversation.

Product Quality
Customer Service
Timeliness
Rates and Fees
Incentivised Review No
Return Claim MadeYes
Store LocationSunshine, Victoria
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GMW
GMWGreater Melbourne (Metropolitan), VIC
  • 7 reviews
  • 26 likes

National Tiles - Abhorrent Customer Service

published

The Manager in Traralgon was unhelpful, rude & unprofessional. At the time of purchase I was NOT told that tiles I purchased were discontinued. When the tiler ran short, I couldn’t get any extra to finish the job. The Manager was arrogant & dismissive of my complaint inferring I was a liar. A costly exercise made so much worse by her attitude.

Customer Service
Timeliness
Job Satisfaction
Incentivised Review No
Return Claim MadeYes
Store LocationTraralgon Victoria 3844
National Tiles
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Dale
Dale Greater Melbourne (Outer), VIC

Ridiculous return policy for broken tiles.

published

Apparently there is a 2 day return policy that is buried in the fine print somewhere & certainly wasn't explained when the tiles were purchased or on delivery, so now we have 5 boxes of broken tiles that are no use to anyone. The store where we purchased them from didnt care & was less than helpful. I will not be recommending National Tiles to anyone.

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Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Incentivised Review No
Return Claim MadeYes
Store LocationSunshine, Vic
National Tiles
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Dale
Dale
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Good Service not correct refund

published

Good service. But returned glue for tiles refunded $95 not $115 I paid sort of felt tricked. Otherwise service was very good and was happy with the range of products

Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Incentivised Review No
Return Claim MadeYes
Store LocationMornington
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Quality of Product!

published

We are a regular customer of National Tiles. the quality of the product is amazing! I recommend to family & friends all the time. Additionally, customer service is extremely great. 10/10. I am a very satisfied customer.

Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Incentivised Review No
Return Claim MadeYes
Store LocationNailsworth SA 5083
National Tiles
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Pathetic place and these guys will never honor there warranty.try western distributors or lemonts

published

Worst product And selfish group of salesman iv seen in 20 years of construction they don’t honour their product if it’s clearly faulty and it’s excuses and more rubbish excuses .

Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Incentivised Review No
Return Claim MadeYes
Store LocationSunshine vic
National Tiles
National T.National Tiles
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Chris
ChrisSouth East Queensland, QLD

Excellent Service and Return Policy

published

Caitlyn was extremely helpful at the Oxley store. We're shopping online and found out the colour is not right. The exchange was straightforward and she was very patient with us choosing the right tiles.

Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Incentivised Review No
Return Claim MadeYes
Store LocationOxlet
National Tiles
National T.National Tiles

Thank you for your feedback! We hope to see you again in store. Kind Regards, Brooke, National Tiles Customer Service

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Chris Sullivan
Chris SullivanGreater Melbourne (Inner), VIC

Great customer service!

published

National Tiles Sunshine were fantastic in assisting with our en-suite tile choice, organising delivery and quickly providing replacement of a few tiles that were broken on delivery. Great work! Recommended!

Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Incentivised Review No
Return Claim MadeYes
Store LocationSunshine
National Tiles
National T.National Tiles

Thank you for your feedback Chris. We hope to see you in store again soon. Kind Regards, Brooke, National Tiles Customer Service

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Heather F.
Heather F.Greater Melbourne (Outer), VIC

OUTSTANDING Customer Service

published
Product Quality
Customer Service
Timeliness
Rates and Fees
Incentivised Review No
Return Claim MadeYes
Store LocationMornington
National Tiles
National T.National Tiles

Thank you for your valued feedback Heather! We will pass this onto the store. Kind Regards, Brooke, National Tiles Customer Service

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Vinodh Sesh
Vinodh SeshGreater Melbourne (Outer), VIC

Excellent people with customer satisfaction as their objective

published

Bought tiles from store but later found out that the online store offered $150 discount & free delivery. Spoke to the store staff and they kindly obliged to honour the online offer

Product Quality
Customer Service
Timeliness
Rates and Fees
Incentivised Review No
Return Claim MadeYes
Store LocationSunshine
National Tiles
National T.National Tiles

Thank you for your feedback! We look forward to seeing you again soon. Kind Regards, Brooke, National Tiles Customer Service

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Poor info and duty of care

published

Our first order ended up being short supplied due to wrong stock and broken tiles. No refund of extra boxes that became obsolete due to over 30 day period. Cost us more and waited for a refund on lastest extra different colour tiles purchased

Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Incentivised Review No
Return Claim MadeYes
Store LocationOxley
National Tiles
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Great

published

Very good and very helpful I’m always buying my glue and grout from national tiles in brisbane and l’m happy,and I i’m Recommend my costumer.
Thanks you national tiles.
And tiles on national very cheap to.
Thanks Ivan

Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Return Claim MadeYes
Store LocationWoolloongabba
National Tiles
National T.National Tiles

Thank you for your valued feedback Ivan. We look forward to assisting you again soon on your next project. Kind Regards, Brooke, National Tiles Customer Service

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Good service but bad limited returns policy

published

Was really happy with the in store service. Great help.
However they were un-budgable on their strict 30 days return policy for unused and unopened tiles. So don't bet on returning unused tiles if you construction period takes longer than expected. After such a great experience in store when buying the tiles it left a bad taste in my mouth having a few boxes of unused tiles lying around the house.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeYes
Store LocationLabrador
National Tiles
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Steve Medhurst
Steve MedhurstMetropolitan Adelaide, SA

Great Tiles, Great Prices, Nice People, Poor Processes and Admin.

published
Incentivised Review No
Return Claim MadeYes
Store LocationMile End
National Tiles
National T.National Tiles
Steve Medhurst
Steve Medhurst

0466399486
Steve Medhurst

National Tiles
National T.National Tiles

Thank you Steve, I will call you this shortly. Kind Regards, Brooke, National Tiles Customer Service

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Jan
JanMetropolitan Adelaide, SA
  • 3 reviews

Can’t rate. Just not happy

published

Purchased laparto tiles from Nailsworth store Adelaide. They were not the same as the tile that was on display. I do understand that batches change but these tiles don’t have the shine that they should have. The tiles vary some shine some don’t. Not happy at all. The only thing I can do is cover up with the rug. So customers beware.

Product Quality
Customer Service
Incentivised Review No
Return Claim MadeYes
Store LocationNailsworth
National Tiles
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Questions & Answers

Carmel Parnell
Carmel Parnellasked
Physical store

Who do I speak to about a faulty product please. I have been sold tiles ‘not fit for purpose ‘ thank you.

3 answers
National Tiles
National T.National Tiles

Hi Carmel, thank you for your message. Please let me know your contact phone number and I will call you. Thank you, Kind Regards, National Tiles Customer Service

Carmel Parnell
Carmel Parnell

Thank you for responding. My number is [Number Removed]

Carmel Parnell
Carmel Parnell

Can you please make this number private or delete when finished.

Michael N.
Michael N.asked
National Tiles

Do you install timber flooring or only supply?

1 answer
National Tiles
National T.National Tiles

Hi Michael, thank you for your query. We do supply and install our timber flooring range which also includes laminate, hybrid and vinyl. Please let me know if I can arrange a free measure and quote for you? Thank you. Kind Regards, Brooke, National Tiles Customer Service

Ann
Annasked
National Tiles

Why does your marketing department send text messages to non customers at 6 am in the morning

3 answers
National Tiles
National T.National Tiles

HI Ann,

We are very sorry for the early message, this was sent out mistakenly and without our usual opt out link.

Please let me know your mobile phone number by emailing customerservice@nationaltiles.com.au and I will ensure you are removed from our list.

Once again we sincerely apologise for the disruption.

Kind Regards,
National Tiles Customer Service Team

Ann
Ann

I do not accept your answer as to the apt as I never use apts
I have already provided my telephone number and ii am awaiting a telephone call from the marketing manager

Ann
Ann

Your response is deceptive as to not including a Opt out link
This was the first text I had received so even if an opt out option was available you text me at 6 am waking the family
This remains an unauthorised use of my imformation provided to the company for a quote regarding tiles that I never purchased
The appaulling unprofessional manner this company is addressing the issue just highlights the unethical conduct

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