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National Tiles
3.7 from 761 reviews · View Statistics
See the Best Home Renovators in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

  • Product Quality
    2.0 (1)
  • Return Claim MadeYes (2) · No
  • Customer Service
    3.0 (1)
  • Timeliness
    2.0 (1)
  • Job Satisfaction
    2.0 (1)
  • Rates and Fees
    3.0 (1)
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Poor info and duty of care

published

Our first order ended up being short supplied due to wrong stock and broken tiles. No refund of extra boxes that became obsolete due to over 30 day period. Cost us more and waited for a refund on lastest extra different colour tiles purchased

Product Quality
2/5
Customer Service
3/5
Timeliness
2/5
Job Satisfaction
2/5
Rates and Fees
3/5
Incentivised Review No
Return Claim MadeYes
Store LocationOxley
National Tiles
National T.National Tiles
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Steve Medhurst
Steve MedhurstMetropolitan Adelaide, SA

Great Tiles, Great Prices, Nice People, Poor Processes and Admin.

published
Incentivised Review No
Return Claim MadeYes
Store LocationMile End
National Tiles
National T.National Tiles
Steve Medhurst
Steve Medhurst

0466399486
Steve Medhurst

National Tiles
National T.National Tiles

Thank you Steve, I will call you this shortly. Kind Regards, Brooke, National Tiles Customer Service

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Review collected in partnership with National Tiles

Other Home Renovators

 
 

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Questions & Answers

Carmel Parnell
Carmel Parnellasked
Physical store

Who do I speak to about a faulty product please. I have been sold tiles ‘not fit for purpose ‘ thank you.

3 answers
National Tiles
National T.National Tiles

Hi Carmel, thank you for your message. Please let me know your contact phone number and I will call you. Thank you, Kind Regards, National Tiles Customer Service

Carmel Parnell
Carmel Parnell

Thank you for responding. My number is [Number Removed]

Carmel Parnell
Carmel Parnell

Can you please make this number private or delete when finished.

Michael N.
Michael N.asked
National Tiles

Do you install timber flooring or only supply?

1 answer
National Tiles
National T.National Tiles

Hi Michael, thank you for your query. We do supply and install our timber flooring range which also includes laminate, hybrid and vinyl. Please let me know if I can arrange a free measure and quote for you? Thank you. Kind Regards, Brooke, National Tiles Customer Service

Ann
Annasked
National Tiles

Why does your marketing department send text messages to non customers at 6 am in the morning

3 answers
National Tiles
National T.National Tiles

HI Ann,

We are very sorry for the early message, this was sent out mistakenly and without our usual opt out link.

Please let me know your mobile phone number by emailing customerservice@nationaltiles.com.au and I will ensure you are removed from our list.

Once again we sincerely apologise for the disruption.

Kind Regards,
National Tiles Customer Service Team

Ann
Ann

I do not accept your answer as to the apt as I never use apts
I have already provided my telephone number and ii am awaiting a telephone call from the marketing manager

Ann
Ann

Your response is deceptive as to not including a Opt out link
This was the first text I had received so even if an opt out option was available you text me at 6 am waking the family
This remains an unauthorised use of my imformation provided to the company for a quote regarding tiles that I never purchased
The appaulling unprofessional manner this company is addressing the issue just highlights the unethical conduct

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