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National Tiles
3.7 from 762 reviews · View Statistics
See the Best Tiles, Vinyl & Laminate Flooring Companies in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by National Tiles

Reviews

  • Product Quality
    4.4 (7)
  • Return Claim MadeYes (8) · No
  • Job Satisfaction
    4.4 (5)
  • Customer Service
    4.7 (7)
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Lucy
LucyGreater Melbourne (Inner), VIC
  • 2 reviews
  • 3 likes

Awesome customer service

published

Fantastic, concise & super friendly with great product knowledge.
Was also able to return unopened, unused product for full refund.
Would highly recommend Mornington store especially the trade back area.
Thanks for an easy trouble free transaction.

Product Quality
5/5
Job Satisfaction
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeYes
Store LocationMornington
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Review collected in partnership with National Tiles

Quality of Product!

published

We are a regular customer of National Tiles. the quality of the product is amazing! I recommend to family & friends all the time. Additionally, customer service is extremely great. 10/10. I am a very satisfied customer.

Product Quality
5/5
Job Satisfaction
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeYes
Store LocationNailsworth SA 5083
National Tiles
National T.National Tiles
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Review collected in partnership with National Tiles

Chris
ChrisSouth East Queensland, QLD

Excellent Service and Return Policy

published

Caitlyn was extremely helpful at the Oxley store. We're shopping online and found out the colour is not right. The exchange was straightforward and she was very patient with us choosing the right tiles.

Product Quality
5/5
Job Satisfaction
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeYes
Store LocationOxlet
National Tiles
National T.National Tiles

Thank you for your feedback! We hope to see you again in store. Kind Regards, Brooke, National Tiles Customer Service

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Review collected in partnership with National Tiles

Chris Sullivan
Chris SullivanGreater Melbourne (Inner), VIC

Great customer service!

published

National Tiles Sunshine were fantastic in assisting with our en-suite tile choice, organising delivery and quickly providing replacement of a few tiles that were broken on delivery. Great work! Recommended!

Product Quality
4/5
Job Satisfaction
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeYes
Store LocationSunshine
National Tiles
National T.National Tiles

Thank you for your feedback Chris. We hope to see you in store again soon. Kind Regards, Brooke, National Tiles Customer Service

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Review collected in partnership with National Tiles

Tiles, Vinyl & Laminate Flooring Companies

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Heather F.
Heather F.Greater Melbourne (Outer), VIC

OUTSTANDING Customer Service

published
Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeYes
Store LocationMornington
National Tiles
National T.National Tiles

Thank you for your valued feedback Heather! We will pass this onto the store. Kind Regards, Brooke, National Tiles Customer Service

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Review collected in partnership with National Tiles

Vinodh Sesh
Vinodh SeshGreater Melbourne (Outer), VIC

Excellent people with customer satisfaction as their objective

published

Bought tiles from store but later found out that the online store offered $150 discount & free delivery. Spoke to the store staff and they kindly obliged to honour the online offer

Product Quality
5/5
Customer Service
5/5
Incentivised Review No
Return Claim MadeYes
Store LocationSunshine
National Tiles
National T.National Tiles

Thank you for your feedback! We look forward to seeing you again soon. Kind Regards, Brooke, National Tiles Customer Service

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Review collected in partnership with National Tiles

Poor info and duty of care

published

Our first order ended up being short supplied due to wrong stock and broken tiles. No refund of extra boxes that became obsolete due to over 30 day period. Cost us more and waited for a refund on lastest extra different colour tiles purchased

Product Quality
2/5
Job Satisfaction
2/5
Customer Service
3/5
Incentivised Review No
Return Claim MadeYes
Store LocationOxley
National Tiles
National T.National Tiles
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Review collected in partnership with National Tiles

Steve Medhurst
Steve MedhurstMetropolitan Adelaide, SA

Great Tiles, Great Prices, Nice People, Poor Processes and Admin.

published
Incentivised Review No
Return Claim MadeYes
Store LocationMile End
National Tiles
National T.National Tiles
Steve Medhurst
Steve Medhurst

0466399486
Steve Medhurst

National Tiles
National T.National Tiles

Thank you Steve, I will call you this shortly. Kind Regards, Brooke, National Tiles Customer Service

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Review collected in partnership with National Tiles

Questions & Answers

Rick L.
Rick L.asked
National Tiles

we want to use regina grey matt tile for wall and floor in bath, ensuite etc and were trying to match an appropiate grout can you recomend

1 answer
National Tiles
National T.National Tiles

Hi Rick,

Thank you for reaching out to us and excellent choice of tiles!

We would recommend using the 110 Manhattan for best results.

Best wishes,
The team at National Tiles

Carmel Parnell
Carmel Parnellasked
Physical store

Who do I speak to about a faulty product please. I have been sold tiles ‘not fit for purpose ‘ thank you.

3 answers
National Tiles
National T.National Tiles

Hi Carmel, thank you for your message. Please let me know your contact phone number and I will call you. Thank you, Kind Regards, National Tiles Customer Service

Carmel Parnell
Carmel Parnell

Thank you for responding. My number is [Number Removed]

Carmel Parnell
Carmel Parnell

Can you please make this number private or delete when finished.

Michael N.
Michael N.asked
National Tiles

Do you install timber flooring or only supply?

1 answer
National Tiles
National T.National Tiles

Hi Michael, thank you for your query. We do supply and install our timber flooring range which also includes laminate, hybrid and vinyl. Please let me know if I can arrange a free measure and quote for you? Thank you. Kind Regards, Brooke, National Tiles Customer Service

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National Tiles

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