1 photo
National Tiles
3.7 from 761 reviews · View Statistics
See the Best Home Renovators in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by National Tiles

Reviews

  • Product Quality
    4.8 (6)
  • Return Claim MadeYes (6) · No
  • Customer Service
    5.0 (6)
  • Timeliness
    5.0 (6)
  • Job Satisfaction
    5.0 (4)
  • Rates and Fees
    4.7 (6)
Previous
Next
Lucy
LucyGreater Melbourne (Inner), VIC
  • 2 reviews
  • 3 likes

Awesome customer service

published

Fantastic, concise & super friendly with great product knowledge.
Was also able to return unopened, unused product for full refund.
Would highly recommend Mornington store especially the trade back area.
Thanks for an easy trouble free transaction.

Product Quality
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
4/5
Incentivised Review No
Return Claim MadeYes
Store LocationMornington
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with National Tiles

Quality of Product!

published

We are a regular customer of National Tiles. the quality of the product is amazing! I recommend to family & friends all the time. Additionally, customer service is extremely great. 10/10. I am a very satisfied customer.

Product Quality
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Incentivised Review No
Return Claim MadeYes
Store LocationNailsworth SA 5083
National Tiles
National T.National Tiles
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with National Tiles

Other Home Renovators

 
 

0.0
(1,234)
Chris
ChrisSouth East Queensland, QLD

Excellent Service and Return Policy

published

Caitlyn was extremely helpful at the Oxley store. We're shopping online and found out the colour is not right. The exchange was straightforward and she was very patient with us choosing the right tiles.

Product Quality
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
5/5
Incentivised Review No
Return Claim MadeYes
Store LocationOxlet
National Tiles
National T.National Tiles

Thank you for your feedback! We hope to see you again in store. Kind Regards, Brooke, National Tiles Customer Service

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with National Tiles

Chris Sullivan
Chris SullivanGreater Melbourne (Inner), VIC

Great customer service!

published

National Tiles Sunshine were fantastic in assisting with our en-suite tile choice, organising delivery and quickly providing replacement of a few tiles that were broken on delivery. Great work! Recommended!

Product Quality
4/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
4/5
Incentivised Review No
Return Claim MadeYes
Store LocationSunshine
National Tiles
National T.National Tiles

Thank you for your feedback Chris. We hope to see you in store again soon. Kind Regards, Brooke, National Tiles Customer Service

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with National Tiles

Home Renovators

Find out how National Tiles compares to other Home Renovators

Know better, choose better.

Compare all
Heather F.
Heather F.Greater Melbourne (Outer), VIC

OUTSTANDING Customer Service

published
Product Quality
5/5
Customer Service
5/5
Timeliness
5/5
Rates and Fees
5/5
Incentivised Review No
Return Claim MadeYes
Store LocationMornington
National Tiles
National T.National Tiles

Thank you for your valued feedback Heather! We will pass this onto the store. Kind Regards, Brooke, National Tiles Customer Service

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with National Tiles

Vinodh Sesh
Vinodh SeshGreater Melbourne (Outer), VIC

Excellent people with customer satisfaction as their objective

published

Bought tiles from store but later found out that the online store offered $150 discount & free delivery. Spoke to the store staff and they kindly obliged to honour the online offer

Product Quality
5/5
Customer Service
5/5
Timeliness
5/5
Rates and Fees
5/5
Incentivised Review No
Return Claim MadeYes
Store LocationSunshine
National Tiles
National T.National Tiles

Thank you for your feedback! We look forward to seeing you again soon. Kind Regards, Brooke, National Tiles Customer Service

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with National Tiles

Questions & Answers

Carmel Parnell
Carmel Parnellasked
Physical store

Who do I speak to about a faulty product please. I have been sold tiles ‘not fit for purpose ‘ thank you.

3 answers
National Tiles
National T.National Tiles

Hi Carmel, thank you for your message. Please let me know your contact phone number and I will call you. Thank you, Kind Regards, National Tiles Customer Service

Carmel Parnell
Carmel Parnell

Thank you for responding. My number is [Number Removed]

Carmel Parnell
Carmel Parnell

Can you please make this number private or delete when finished.

Michael N.
Michael N.asked
National Tiles

Do you install timber flooring or only supply?

1 answer
National Tiles
National T.National Tiles

Hi Michael, thank you for your query. We do supply and install our timber flooring range which also includes laminate, hybrid and vinyl. Please let me know if I can arrange a free measure and quote for you? Thank you. Kind Regards, Brooke, National Tiles Customer Service

Ann
Annasked
National Tiles

Why does your marketing department send text messages to non customers at 6 am in the morning

3 answers
National Tiles
National T.National Tiles

HI Ann,

We are very sorry for the early message, this was sent out mistakenly and without our usual opt out link.

Please let me know your mobile phone number by emailing customerservice@nationaltiles.com.au and I will ensure you are removed from our list.

Once again we sincerely apologise for the disruption.

Kind Regards,
National Tiles Customer Service Team

Ann
Ann

I do not accept your answer as to the apt as I never use apts
I have already provided my telephone number and ii am awaiting a telephone call from the marketing manager

Ann
Ann

Your response is deceptive as to not including a Opt out link
This was the first text I had received so even if an opt out option was available you text me at 6 am waking the family
This remains an unauthorised use of my imformation provided to the company for a quote regarding tiles that I never purchased
The appaulling unprofessional manner this company is addressing the issue just highlights the unethical conduct

See all National Tiles questions

Get an answer from our members and National Tiles representatives

National Tiles

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.