National Tiles

National Tiles

 Verifiednationaltiles.com.au
National Tiles
3.6

799 reviews

PositivevsNegative
66% · 524241 · 30%

Reviews

799 reviews
Glenn Harmer
Glenn HarmerMetropolitan Adelaide, SA2 posts
  Verified Physical store

Great service and beautiful product

Service from the Mile End store was fantastic, friendly and efficient. Erika was great. No problems at all with service or delivery. Very satisfied with the whole experience and recommend to all Show details
Greg Beirne
Greg Beirne
  Verified Physical store

Brilliant service

Everyone at the store, in the showroom and the trade desk were outstandingly helpful, provided great advice and chased down everything that was needed to get the job done right Show details
Kate
KateGreater Melbourne (Inner), VIC2 posts
  Physical store
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cjm_93
cjm_93Metropolitan Adelaide, SA
  Verified Physical store

Wrong tiles!

They gave us the wrong tiles, some gloss finish and some matte finish. Just ensure you always check the product before leaving the warehouse because this happens all the time to us.
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Donald
Donald 3 posts
  Verified Physical store

So convenient open seven days a week

I really love national tiles they are great company staff are brilliant I also like the convenience of having a store right next to my home I can go there even on Sundays  Show details
Adele
AdeleVictoria
  Verified Physical store

Above and Beyond Expectations

John and the team at National Tiles in Mornington went above and beyond to provide helpful advice, competitive pricing and a wonderful product. I can’t wait to see my finished wet areas! Show details
Chris H.
Chris H.
  Verified Physical store

Excellent Experience

With two visits in 5 days, dealing with two different staff members I was more than impressed with the friendly and informative knowledge and advice I received, left feeling delighted  Show details
Shane
ShaneSouth East Queensland, QLD2 posts
  Verified Physical store

Good level of stock and on trend with market

I purchased tiles, then was told on collection that their policy was they could give me the full qty ordered as it would exceed the limit. So I had to do 2 trips and collect 2 boxes of tiles to complete the order on the 2nd trip. very frustrating. Show details
Emma Taylor
Emma Taylor
  Verified Physical store

Awesome service

Mile End SA store - Great service, was made to feel that my small project was important, no question too silly and the whole process went smoothly, even with lockdown thrown in the middle. Will use again Show details
Troy
TroyAdelaide22 posts
  Verified Online store

Order and delivery very good. That's where it ends

Impressed with the online order and delivery. Tiles delivered were not as pictured. Were faded and blotchy. After contacting mile end via email and phone received no response or resolution. Then contacted wingfield and told that is the style of tile..... ok, well not how it is presented online sorry? Requested to change the tiles over and no response... yeah great service hence the 2 stars overall. Have used you guys a few times now with mixed results.. I will be heading back to Beaumont's in future!
Product Quality
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Lucy
LucyGreater Melbourne (Inner), VIC2 posts
  Verified Physical store

Awesome customer service

Fantastic, concise & super friendly with great product knowledge.
Was also able to return unopened, unused product for full refund.
Would highly recommend Mornington store especially the trade back area.
Thanks for an easy trouble free transaction.
 Show details
Steve
SteveGreater Melbourne (Outer), VIC3 posts
  Verified Physical store

Can’t be beaten. Price, range and service

NT are always the cheapest, great selection and service and tile delivery (and driver) are always on time and friendly! We’ve just them across a number of projects and will keep going back. Mornington store. Show details
MVWeeren
MVWeeren2 posts
  Verified Physical store
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Rebecca42
Rebecca42South East Queensland, QLD3 posts
  Verified Physical store

Service is Terrible

All staff at the store I found to be rude both when placing the order and picking up tiles. Also, 2 months after placing order, when I called to ask where my tiles were, the person in Oxley store was very rude. He said they had been there for several weeks, when I asked why I didn't get a call he said "well you should have" with no apologies.

I wouldn't buy from National Tiles again. Show details

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marie
marie
  Verified Physical store

great service

We received excellent service from Julie at Mile End with our selections . The tiles wern't available at the time but the follow up delivery and communication with customer service excellent
 Show details
TJT
TJTMetropolitan Adelaide, SA2 posts
  Verified Physical store

Expensive tiles that didn't match

We purchased expensive tiles with a pattern that needed to be exactly the same to match up in the corners to be perfect. They didn't!!! Some tiles are out by 5mm or more. Has taken our tiler more than double the amount of time to lay them to try and get them to line up. Make sure you see 4 or 5 tiles together before you buy Show details
Product Quality
Job Satisfaction
Customer Service
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Ligia Fortes
Ligia FortesSouth East Queensland, QLD2 posts
  Verified Physical store

Great service and product

Have recently purchased tiles for the entire house and the experience with National Tiles from day one has been easy from day one, very helpful staff at the Woolloongabba Store, as well as the customer service department. Product is beautiful!! Would definitely recommend!!  Show details
Luisa
LuisaMetropolitan Adelaide, SA2 posts
  Verified Physical store

Tile heaven

We bought our tiles from National tiles, staff were very helpful. We had a mini makeover of our kitchen. Happy with our tile choice complimented and completed our new granite benchtop.
This was our second lot of tiles, will always use National tiles, their range is amazing.

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Bill c
Bill cMetropolitan Adelaide, SA2 posts
  Verified Physical store

very helpful

Visited mile end showroom and received excellent service and advice. They provided opportunity to select and compare a variety of tile products and also to use samples to visit adjacent bathroom store to match choices with products purchased there. We were able to take samples and place in our under construction bathroom to assist in deciding on final tile choice. Very good advice given on different product and their performance in final situations. Our order processed efficiently and delivery and pickup was very professional and helpful. Cost of chosen product was also very competitive and quality of product excellent. I would highly recommend this business in terms of variety and service at a very reasonable cost.

Bill Show details ·  1

Donna Cooper
Donna Cooper
  Verified Physical store

Great service, great product

We received great instore service, loved the product, it suited our needs and budget and will happily return when the need arises. Staff were friendly and informative making our choice easy
 Show details ·  1
Kristian Popczyk
Kristian Popczyk
  Verified Physical store

Great customer service

Great service. Really quick and we’re great at searching for my tile batch number! Highly recommended! Julia at Sunshine store was great and so helpful. A great experience from first contact! Show details ·  1
Allan P
Allan PGreater Melbourne (Outer), VIC2 posts
  Verified Physical store

Excellent tile good price and courteous service

Great service at Mornington store and very helpful with a selection for our family would highly recommend the staff from this branch the delivery was on time and placed where I wanted them Show details ·  1
Julie Dahlenburg
Julie Dahlenburg
  Verified Physical store

Beautiful Tiles, great service

The tiles are beautiful. The service was prompt, efficient and friendly.
Would have given a 5 star rating but EOFY discount was not available for smaller quantities. Will use National Tiles again. Show details
Anne Nagel
Anne NagelMetropolitan Adelaide, SA
  Verified Physical store

Staff at Mile End and Wingfield amazing!!

Staff were great, very helpful and were excellent with responding to our queries. Our tiles were available in no time .. couldn’t fault our experience and would recommend National Tiles to people Show details ·  1
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MikeG
MikeGSouthern and Hills, SA6 posts
  Verified Physical store

Excelent price, good range

I could give 5 stars but they calculation was wrong which make me go back in store to get more tiles, I live pretty far away andante tiler needed urgent.  Show details
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Michelle Anderson
Michelle Anderson
  Verified Physical store
Product Quality
Customer Service
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Kay
KayGreater Melbourne (Outer), VIC3 posts
  Verified Physical store

Excellent service

Once again I received excellent advice in making my decision for tiles in my main bathroom. The tiles were ordered and delivered promptly and look forward to the final achievement.  Show details ·  1
Scott Farquhar
Scott Farquhar
  Verified Physical store

Large format tile ordered through Oxley

Matt in Oxley was good, but the follow up once we'd placed an order was poor and communication between NT and the supplier of our large format tile was pretty slow. Lots of waiting once the people from Ultimate Splashbacks came to do their measurements.
End result is fantastic - very happy with the tile and the joins are immaculate. Show details
Product Quality
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Helen
Helen
  Verified Physical store

Great customer service

So easy to go to the store and be served by a very friendly and helpful assistant and put in an order for the tiles I needed to complete a tiling job that I had first found on line at National Tiles.  Show details ·  1
Andrew Lawrence
Andrew LawrenceGreater Melbourne (Outer), VIC2 posts
  Verified Physical store

Seamless and easy

The staff at National Tiles were fantastic, helpful and organized. The delivery people were efficient and kept us up to date regarding time. Could not be happier with service and the product Show details ·  1
Cheryl Strachan
Cheryl Strachan
  Verified Physical store

Service really good. Delivery Average

Salesperson was fantastic explained all options. Came to pick up half the order missing and had to return to store as no delivery option was provided which was very disappointing due to their error Show details ·  1
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illumind
illumindGreater Melbourne (Inner), VIC
  Online store

No response. I waited over an hour on two separate browsers and nobody served me

I waited indefinitely online, with no loss of internet connection and was refused service. It didn't matter which browser I used, or how long I waited, the queue counter always ticked down from 5th or 6th, to 1st, then nothing. I will not be spending money at National Tiles until they fix their service. I typed my name and email into their designated fields, but that didn't help. *EDIT* After several hours an individual named Alessia "joined the chat", then left immediately. She didn't acknowledge my existence and left without saying a word. My question was simple, what was the VOC rating of a product they sold? They don't appear to want to help customers and there's no excuse for bad service these days. Show details
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Sandy G.
Sandy G.Greater Melbourne (Outer), VIC2 posts
  Verified Physical store

Mornington store offers excellent quality service

Bought tiles for a full house fit-out at National Tiles in Mornington. Very pleased with the quality of service, the product and the price. Good company to do business with. Show details ·  1
Product Quality
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Barb
BarbGreater Melbourne (Outer), VIC8 posts
  Verified Physical store

Fantastic service

Friendly professional service. Great product at a great price . I would definitely recommend Mornington National Tiles. Andrew was knowledgeable and helpful in helping us choose our bathroom tiles . Thank you .  Show details ·  1
Michael Gibson
Michael Gibson
  Verified Physical store

Awesome team

Fantastic team, always there to assist with my orders and needs to keep me going. Always following up with my Enquiries and getting back to me. The place to send my clients, because I know they will be helped. Andy and Josh, keep up the great work.  Show details ·  1
colin w.
colin w.South East Queensland, QLD
  Physical store

Can’t advise on delivery time either morning or afternoon Would not use them again

Need to understand customer requirements on delivery, we are a retired couple and live in a complex and need to hire people to move the tiles we need to know time frame they won’t give any cooperation sadly  Show details
Customer Service
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Carlo Abela
Carlo AbelaSouth Australia2 posts
  Physical store

Excellent Customer Service

The salesgirl was very helpful in explaining the different tiles they stock (price, quality and slip resistance). I found a suitable tile and the bonus was that it was at a reduced price. Salesgirl was knowledgeable, helpful and provided efficient service. Left with tiles at a good price.
Ben Harrington
Ben Harrington
  Verified Physical store

Very good company

Only problem is there is way too many texts and emails from them. Once I’ve ordered and set delivery date, that should be it. Don’t need to be told every single step they take
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Klint Grabbe
Klint Grabbe
  Verified Physical store

Great service and value for money

Great service and value for money. National tiles provide Proffessional advice and good old fashioned customer service can’t speak highly enough of the whole national tiles team. Great job guys.
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Victor J.
Victor J.2 posts
  Verified Online store

Friendly, professional and no fuss team

The service over the phone was fantastic. Friendly and helpful staff. We were able to order and come and pick them up with a minimum of fuss. The tiles are quality and they were order in just what we needed. Show details ·  1
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