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National Tiles

National Tiles (page 2 of 22)

Online store and Physical store
3.5 from 431 reviews

Reviews

Review distribution

5 star
203
4 star
62
3 star
19
2 star
28
1 star
119

Daniel I

Daniel IGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Great items, great service

published

National Tiles were very helpful in assisting me with which tiles to choose and which colour grout to match it all up with. Freidnly service and attractive products make NT easy for me to recommend.

Product Quality
Customer Service
Timeliness
Rates and Fees
Return Claim MadeNo
Store LocationSunshine
See all answers
1 comment
National Tiles
National T.National Tiles

Thank you for your great feedback Daniel. We look forward to assisting you again soon. Kind Regards, Brooke, National Tiles Customer Service

Review collected in partnership with National Tiles


Drove an hour: tiles weren't there

published

I was told my tiles had arrived from interstate so I drove an hour. When I got there was told a mistake had been made and they hadn't been sent.

Product Quality
Customer Service
Timeliness
Rates and Fees
Store LocationMile End
See all answers
1 comment
National Tiles
National T.National Tiles

Thank you for your feedback Ellie. We are sorry to read of your disappointing experience. I will pass this feedback onto the Store Manager. Kind Regards, Brooke, National Tiles Customer Service

Review collected in partnership with National Tiles

Danielle S.

Danielle S.South East Queensland, QLD

Caused significant delays

published
Return Claim MadeNo
1 comment
National Tiles
National T.National Tiles
Peter Hussey

Peter HusseyMetropolitan Adelaide, SA

Good but could be better

published

Store staff are excellent and very helpful and knowledgeable, the delivery on the product was not as good. Had to wait an extra 2 weeks and was not told of the delay, took a day off to receive the tiles that never turned up. They apologised and told that they would call when they were on there way, didn't happen, I needed to arrange someone to meet them asap as they were waiting for me.

Product Quality
Customer Service
Timeliness
Rates and Fees
Return Claim MadeNo
Store LocationNational tiles Mile End
See all answers
1 comment
National Tiles
National T.National Tiles

Thank you for your feedback Peter. Continuous improvement is important to National Tiles as we strive for high customer service. We look forward to assisting you again in the future. Kind Regards, Brooke, National Tiles Customer Service

Review collected in partnership with National Tiles


Ian ROBINSON

Ian ROBINSONSouth East Queensland, QLD

  • 2 reviews

Great setup

published

Efficient, helpful, enjoyable. Staff were very friendly and product knowledge great. I was impressed when I walked in the store, I half expected an old rundown warehouse but to my surprise it was snazzy clean well setup

Return Claim MadeNo
Store LocationOxley
1 comment
National Tiles
National T.National Tiles

Thank you for your great feedback. We look forward to assisting you again soon. Kind Regards, Brooke, National Tiles Customer Service

Review collected in partnership with National Tiles


Iremainanonymous

IremainanonymousMetropolitan Adelaide, SA

  • 5 reviews

Good outcome, but a few problems

published

Overall excellent service and problem resolution from Wingfield store especially (Lawrence went over above to minimise my inconvenience and smooth over shortcomings of online customer service) and the Nailsworth store. Pretty poor effort from the customer service centre. Overall good quality tiles at excellent prices.

Product Quality
Shipping
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Return Claim MadeNo
See all answers
1 comment
National Tiles
National T.National Tiles

Thank you for your valued feedback! We look forward to assisting you with your next project. Kind Regards, Brooke, National Tiles Customer Service

Review collected in partnership with National Tiles


Professional and efficient.

published

We have dealt with the Mornington branch a few times recently and found the staff and Alana in particular to be very professional and offer exceptional customer service. They are always very friendly and nothing is ever too much trouble.

Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Return Claim MadeNo
Store LocationMornington
See all answers
1 comment
National Tiles
National T.National Tiles

Thank you for your feedback Grant. We will pass on the feedback to the store. Thank you. Kind Regards, Brooke, National Tiles Customer Service

Review collected in partnership with National Tiles


Excellent customer service

published

The sales lady at Oxley store was extremely helpful in assisting us chose the right tile and spent time with us while we went through multiple options. Overall great experience.

Product Quality
Customer Service
Timeliness
Job Satisfaction
Rates and Fees
Return Claim MadeNo
Store LocationOxley
See all answers
1 comment
National Tiles
National T.National Tiles

Thank you for your valued feedback Greg. We will pass on the feedback to the Oxley store. Thank you, Brooke, National Tiles Customer Service

Review collected in partnership with National Tiles

CWQ

CWQSouth East Queensland, QLD

Couldn't fault service or advise

published

Showroom at Burleigh was spotless, even though all staff were busy with other customers they acknowledged and greeted us on arrival. We had a clear vision of what we wanted but after discussing with staff we altered our plans - their advise was great, the products we purchased of high quality and the end result of our renovation was fantastic.

Product Quality
Customer Service
Timeliness
Rates and Fees
Return Claim MadeNo
Store LocationBurleigh Qld
See all answers
1 comment
National Tiles
National T.National Tiles

Thank you for your valued feedback! We look forward to seeing you in store again soon. Kind Regards, Brooke, National Tiles Customer Service

Cars

CarsSouth East Queensland, QLD

  • 2 reviews

Friendly service and price

published

Customer service are wonderful. Staff are very friendly and helpful. Products are good, more varieties to suit the budget and value for the money. We got what we're looking for.

Product Quality
Customer Service
Return Claim MadeNo
1 comment
National Tiles
National T.National Tiles

Thank you for your great feedback! We look forward to helping you with your next project. Kind Regards, Brooke, National Tiles Customer Service

Review collected in partnership with National Tiles


Accessibility

published

There was some difficulty in organising payment and delivery

Seemed to be more complicated than necessary

I also object to having a cc charge particularly when there was no easy way of paying by cash

Product Quality
Customer Service
Return Claim MadeNo
Store LocationWarehouse
See all answers
1 comment
National Tiles
National T.National Tiles

Review collected in partnership with National Tiles


Great staff, helpful and friendly

published

Thank you so much to the very helpful team, absolutely pleasurable experience. So happy with the product and the prices.
Will be back again for my next project in the near future

Product Quality
Customer Service
Return Claim MadeNo
Store LocationSunshine
See all answers
1 comment
National Tiles
National T.National Tiles

Thank you for your feedback Stephanie. We look forward to helping you with your next project. Kind Regards, Brooke, National Tiles Customer Service

Review collected in partnership with National Tiles


K Smith

K SmithSouth East Queensland, QLD

Great service and support

published

The staff at National Tiles Oxley we’re friendly and helpful, assisting me to make the best tile choice for our renovation due to their great product knowledge and design experience

Product Quality
Customer Service
Return Claim MadeNo
Store LocationOxley, Qld
See all answers
1 comment
National Tiles
National T.National Tiles

Thank you for your feedback! Kind Regards, National Tiles Customer Service

Review collected in partnership with National Tiles


Wonderful customer service

published

The man who served us was lovely and very helpful. We got everything we needed and all at a reasonable price. He helped us put the tiles into our ute as well. Very pleased with the customer service

Product Quality
Customer Service
Return Claim MadeNo
Store LocationMornington
See all answers
1 comment
National Tiles
National T.National Tiles

Thank you for your feedback! Kind Regards, Brooke, National Tiles Customer Service

Review collected in partnership with National Tiles

Amazing staff

published

Amazing staff need to be more competitive on prices and put two people on in your woolloongabba store of a morning not 1 so you don’t have 8 people waiting every morning.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationWooloongabba
See all answers
1 comment
National Tiles
National T.National Tiles

Thank you for your valued feedback, we will take on board your suggestions and look forward to working with you on your next project. Kind Regards, National Tiles

Review collected in partnership with National Tiles

Customer services is terrible

published

Made an inquiry online only never to have anyone contact me I had to follow them up left 2 messages. Finally Brooke called but had no idea why she was calling the customer services is non existent it’s just all 2 hard for them I just went elsewhere. Less painful they should stop wasting money on advertising and spend it on new staff who care.

Return Claim MadeNo
1 comment
National Tiles
National T.National Tiles

Thank you for your feeback! If you wish to discuss further please email customerservice@nationaltiles.com.au


Poor Customer Treatment

published

Had to follow up numerous times and took weeks for such a simple task.
Head office blamed it all on the retail store and did nothing to help solve the issue. Head office only hindered the issue and did not care.

Would not go with national tiles again especially when they do nothing to solve the issues.

Product Quality
Customer Service
Return Claim MadeNo
1 comment
National Tiles
National T.National Tiles

Review collected in partnership with National Tiles


John Watson

John WatsonMetropolitan Adelaide, SA

Charges

published

Placed an order , [had to come from interstate], paid half on m/card.....When notified to collect went to pay balance on same m/card.....Whoopsy... Told there would be a surcharge on the balance....I said how come when not told/ nor charged when order placed....

Product Quality
Customer Service
Return Claim MadeNo
Store Locationmile end sa
See all answers
1 comment
National Tiles
National T.National Tiles

Review collected in partnership with National Tiles


Donna Reggett

Donna ReggettSouth East Queensland, QLD

Great Service. Great Product

published

We had ordered tiles elsewhere closer to our home and they rang the morning we were to pick them up to tell us they were not available. They were to be laid the next day. Searching everywhere for a similar tile with no luck a friend suggested National Tiles. I rang them then went to showroom straight away. They didn’t have the tile I wanted on site but rang around ( at 4pm) and arranged for us to pick them up first thing the next morning from their main store. It was a bit of a drive but we were able to have them back home with a couple of hours to spare to be laid later that day. They look lovely. Service was brilliant.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationOxley
See all answers
1 comment
National Tiles
National T.National Tiles

Thank you for your feedback! Kind Regards, Brooke, National Tiles Customer Service

Review collected in partnership with National Tiles


Better price and good customer services

published

The price is better than other tile companies and customer service is good. Getting all my materials and tiles from national tiles. And delivery is quicker and good price. I recommend everyone get there materials and tiles from national tile.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationPort Melbourne
See all answers
1 comment
National Tiles
National T.National Tiles

Thank you for your valued feedback! We look forward to assisting you with your next project. Thank you. Kind Regards, Brooke, National Tiles Customer Service

Review collected in partnership with National Tiles


Page 2 of 22

Questions & Answers

Carmel Parnell

Carmel Parnellasked

Physical store

Who do I speak to about a faulty product please. I have been sold tiles ‘not fit for purpose ‘ thank you.

3 answers
National Tiles
National T.National Tiles

Hi Carmel, thank you for your message. Please let me know your contact phone number and I will call you. Thank you, Kind Regards, National Tiles Customer Service

Carmel Parnell
Carmel Parnell

Thank you for responding. My number is 0412763736

Carmel Parnell
Carmel Parnell

Can you please make this number private or delete when finished.


Michael N.

Michael N.asked

Do you install timber flooring or only supply?

1 answer
National Tiles
National T.National Tiles

Hi Michael, thank you for your query. We do supply and install our timber flooring range which also includes laminate, hybrid and vinyl. Please let me know if I can arrange a free measure and quote for you? Thank you. Kind Regards, Brooke, National Tiles Customer Service


Ann

Annasked

Why does your marketing department send text messages to non customers at 6 am in the morning

3 answers
National Tiles
National T.National Tiles

HI Ann,

We are very sorry for the early message, this was sent out mistakenly and without our usual opt out link.

Please let me know your mobile phone number by emailing customerservice@nationaltiles.com.au and I will ensure you are removed from our list.

Once again we sincerely apologise for the disruption.

Kind Regards,
National Tiles Customer Service Team

Ann
Ann

I do not accept your answer as to the apt as I never use apts
I have already provided my telephone number and ii am awaiting a telephone call from the marketing manager

Ann
Ann

Your response is deceptive as to not including a Opt out link
This was the first text I had received so even if an opt out option was available you text me at 6 am waking the family
This remains an unauthorised use of my imformation provided to the company for a quote regarding tiles that I never purchased
The appaulling unprofessional manner this company is addressing the issue just highlights the unethical conduct


Get an answer from our members and National Tiles representatives

Details

National Tiles Physical store

National Tiles Physical store

154 reviews
National Tiles Online store

National Tiles Online store

12 reviews
CategoryPhysical Shops and Home RenovatorsOnline Shops and Home Renovators

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