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National Tiles
3.7 from 746 reviews · View Statistics
Listing monitored by National Tiles

Reviews

  • Product Quality
    4.4 (355)
  • Return Claim MadeYes (16) · No (357)
  • Shipping
    4.4 (10)
  • Customer Service
    4.2 (384)
  • Timeliness
    4.2 (306)
  • Job Satisfaction
    4.1 (167)
  • Rates and Fees
    4.3 (277)
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Great service and value for money

published

Great service and value for money. National tiles provide Proffessional advice and good old fashioned customer service can’t speak highly enough of the whole national tiles team. Great job guys.

Product Quality
Customer Service
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Victor J.
Victor J.
  • 2 reviews

Friendly, professional and no fuss team.

published

The service over the phone was fantastic. Friendly and helpful staff. We were able to order and come and pick them up with a minimum of fuss. The tiles are quality and they were order in just what we needed.

Product Quality
Customer Service
National Tiles
National T.National Tiles
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0.0
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Ally36
Ally36AU
  • 4 reviews

Rethink your packaging for your samples. Way over the top and so wasteful

published
Product Quality
Shipping
National Tiles
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Kathy Shield
Kathy ShieldGreater Melbourne (Outer), VIC

Great customer service

published

Every time that I have been into National tiles the staff have gone over and beyond.
Nothing is a problem and they have always bent over backwards. Highly recommended. Will be back again

Product Quality
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Poor customer service

published
Product Quality
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National Tiles
National T.National Tiles
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Emily B.
Emily B.Metropolitan Adelaide, SA

Great service and quick all round

published

Saved lots of money going into store instead of online and seeing product up close , sales was great informative and helpful with options and quotes. Quick delivery and fast unload.

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Great customer service

published

I order tiles, installed and loved them. I ordered more and specified the batch number and paid for their home delivery option. When the tiles came, they were not the same batch number. I contacted the store immediately and they rectified quickly and without a fuss. Home delivery was worth the money I paid because they were brought right to the spot they were being installed, on a pallet and wrapped in plastic to protect them from the elements.

Customer Service
Timeliness
National Tiles
National T.National Tiles
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Love it!

published
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Product Quality
Customer Service
National Tiles
National T.National Tiles
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0.0
(1,234)

Great Service with a helping hand.

published

Looked after us very well. The service was awesome with the knowledge of there product above expectations. Very helpful with everything that we needed to know. Mornington national tiles I Would highly recommend

Product Quality
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National Tiles
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Nikki A.
Nikki A.South East Queensland, QLD

Don’t waste your time with National Tiles!

published
Product Quality
Customer Service
National Tiles
National T.National Tiles
E Bagley
E Bagley South East Queensland, QLD

Disappointed - Umber Mistura Hybrid Flooring

published
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Incentivised Review No
Return Claim MadeNo
Store LocationBurleigh Heads
National Tiles
National T.National Tiles

Great service and advice from the manager!

published

We dashed in on a Sunday and got great service and advice for the tiles we should buy for the bathroom.
They were derived on time to the store and we were sent a text.

Customer Service
Timeliness
National Tiles
National T.National Tiles
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Lying sales person and manager

published
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Yvonne Cloke
Yvonne ClokeCentral, SA

Brilliant Product - Amazing Service

published

From the moment I walked into the store the experience at National Tiles was brilliant. The staff helped me with selections for three different projects and on one occasion when we were short on tiles, due to our mistake, they ensured we got the correct batch number to compete the job. On one occasion the tiles were delayed leaving Melbourne and because they knew our tiler was booked they negotiated with another client, who thankfully were not in a rush for their tiles, to ensure our tiles were to the tiler on time. We would never shop anywhere else - brilliant product - amazing service. Thank you.

Product Quality
Customer Service
National Tiles
National T.National Tiles

Other Home Renovators

 
 

0.0
(1,234)

Poor effort

published

Poor result. Was given wrong quantities of tiles. Double the floor tiles required and half the wall tiles required. I then went and bought more wall tiles and was charged $7.00 per sq metre extra.

Incentivised Review No
National Tiles
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Allan Cutler
Allan Cutler Central Highlands and Goldfields, VIC

Good to deal with generally

published

As a general rule I have found Nation tiles Sunshine very helpful and informative on two house projects BUT I have to remove 1 star because although helpful one representive was extremely rude during a phone conversation.

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John Blogg
John BloggGreater Melbourne (Outer), VIC
  • 2 reviews

Customer service

published

This is the third time members of our immediate family have chosen your Mornington store for renovation tiles. Andy has gone above and beyond each time. Amazing service, thankyou once again.

Product Quality
Customer Service
National Tiles
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Tim
TimSouth East Queensland, QLD
  • 4 reviews
  • 3 likes

Best tile shop

published

Awesome service, good price, and quick delivery. Tiles look great.

Good advice in store and helped me choose the right tiles work out wastage, and select the right trims.

Good work team

Product Quality
Customer Service
National Tiles
National T.National Tiles
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Mornington Store - Excellent Service

published

The person who served me was a very knowledgable about the best tiles to use and which tiles worked well together. He gave me plenty of time to make up my mind and I went away confident in my purchase.

Product Quality
Customer Service
National Tiles
National T.National Tiles
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Rick Kadd
Rick KaddSouth East Queensland, QLD

Below average management

published
National Tiles
National T.National Tiles

Great Service

published

Staff were friendly and supportive. They helped point me in the right direction on what tile to get for my bathroom. After choosing the tile, they were able to secure stock that could be picked up that same day. I was looked after well. Highly recommend them.

Product Quality
Customer Service
National Tiles
National T.National Tiles
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Blok Designs Co
Blok Designs CoSouth East Queensland, QLD

Great support and customer service

published

I couldn't have asked for a better customer service experience. Swift call backs and discussion around product availability etc. Pleasant when asked to make this an urgent order, I am sure many ask this to be done each and every day. I felt completely accommodated.

Product Quality
Customer Service
National Tiles
National T.National Tiles
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Denis Doja
Denis DojaGreater Melbourne (Metropolitan), VIC
  • 2 reviews

Great service I love my product

published

I purchased 5 boxes of Kimberley hybrid and I am so happy with my Kimberley hybrid flooring I now can relax and have a cup of tea whilst on my new floor

Product Quality
Shipping
National Tiles
National T.National Tiles
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Jamie Bardelmeyer
Jamie BardelmeyerGreater Melbourne (Outer), VIC

Very helpful.

published

Every time I enter the store I feel very welcomed, the staff are amazing with helping to find the right products! Very positive experience and the prices are great. Thanks

Product Quality
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National Tiles
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GGG
GGG
  • 4 reviews

National tiles had what we needed.

published

I was looking everywhere for a particular tile and found it at the Mornington NT store. The staff were helpful with instructions and the delivery was quick and careful. After looking at more exclusive places I think I will keep returning to NT for price, delivery service, and range availability.

Customer Service
Timeliness
National Tiles
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Page 2 of 30

Questions & Answers

Carmel Parnell
Carmel Parnellasked
Physical store

Who do I speak to about a faulty product please. I have been sold tiles ‘not fit for purpose ‘ thank you.

3 answers
National Tiles
National T.National Tiles

Hi Carmel, thank you for your message. Please let me know your contact phone number and I will call you. Thank you, Kind Regards, National Tiles Customer Service

Carmel Parnell
Carmel Parnell

Thank you for responding. My number is [Number Removed]

Carmel Parnell
Carmel Parnell

Can you please make this number private or delete when finished.

Michael N.
Michael N.asked
National Tiles

Do you install timber flooring or only supply?

1 answer
National Tiles
National T.National Tiles

Hi Michael, thank you for your query. We do supply and install our timber flooring range which also includes laminate, hybrid and vinyl. Please let me know if I can arrange a free measure and quote for you? Thank you. Kind Regards, Brooke, National Tiles Customer Service

Ann
Annasked
National Tiles

Why does your marketing department send text messages to non customers at 6 am in the morning

3 answers
National Tiles
National T.National Tiles

HI Ann,

We are very sorry for the early message, this was sent out mistakenly and without our usual opt out link.

Please let me know your mobile phone number by emailing customerservice@nationaltiles.com.au and I will ensure you are removed from our list.

Once again we sincerely apologise for the disruption.

Kind Regards,
National Tiles Customer Service Team

Ann
Ann

I do not accept your answer as to the apt as I never use apts
I have already provided my telephone number and ii am awaiting a telephone call from the marketing manager

Ann
Ann

Your response is deceptive as to not including a Opt out link
This was the first text I had received so even if an opt out option was available you text me at 6 am waking the family
This remains an unauthorised use of my imformation provided to the company for a quote regarding tiles that I never purchased
The appaulling unprofessional manner this company is addressing the issue just highlights the unethical conduct

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