Reviewer Photos & Videos
- Physical store
Expensive tiles that didn't match
We purchased expensive tiles with a pattern that needed to be exactly the same to match up in the corners to be perfect. They didn't!!! Some tiles are out by 5mm or more. Has taken our tiler more than double the amount of time to lay them to try and get them to line up. Make sure you see 4 or 5 tiles together before you buy
No response. I waited over an hour on two separate browsers and nobody served me.
I waited indefinitely online, with no loss of internet connection and was refused service. It didn't matter which browser I used, or how long I waited, the queue counter always ticked down from 5th or 6th, to 1st, then nothing. I will not be spending money at National Tiles until they fix their service. I typed my name and email into their designated fields, but that didn't help. *EDIT* After several hours an individual named Alessia "joined the chat", then left immediately. She didn't acknowledge my existence and left without saying a word. My question was simple, what was the VOC rating of a product they sold? They don't appear to want to help customers and there's no excuse for bad service these days.
Rethink your packaging for your samples. Way over the top and so wasteful
I ordered some samples as I couldn't get to a store. For 5 samples it was $9.95. I ordered the 5 samples and a large box came to my door after 2 weeks of waiting. Beware from the time you place your sample order it takes nearly 2 weeks to get to your door.
I opened it to find a large box. I thought, I only ordered 5 sample tiles. They should be small, why is the box this big?!
Inside the box was another box with 2 draws. The tiles were in the bottom which didn't even take up 10% of that draw and in the top draw was a tap measure with a brochur...
Don’t waste your time with National Tiles!
Like another review I got scammed with them telling me they had an abundance of stock and would arrive in 2-3 days at the store for me to pick up. It never arrived and I rang them to check what happened, first they said there had been a delay and it would arrive on the Monday and they would call me. Monday it didn’t arrive and no call and when I called them tuesday they said they’d find out what happened and call back. They never called back!! I rang again and they said they had issues with a new transport company they were using and they had c...ontacted the share house and it was on a truck to be delivered Tuesday arvo or Wednesday morning. So I rocked up to the Virginia Qld store on Wednesday arvo and no delivery! Surprise Surprise. I canceled my order and went to Beaumont, I wasn’t taking anymore lies. Let’s see if I get my refund without a hassle cos of course they are unable to do a refund in store like a normal shop. Just more lies to scam you!!
Disappointed - Umber Mistura Hybrid Flooring
The small sample they provide in store looks beautiful, however when this product is laid the over all result looks like dark long stripes.
I am feeling very disappointed. When deciding to purchase this product at the Burleigh Heads Store, I asked to see an example of the end result, or a photo of the flooring laid, which the retail assistant was unable to provide.
I hope this review and the images I have attached will help future customers considering this product.
I contacted the store to see if anything could be done, and was given a %10 ...
- Physical store
Lying sales person and manager
We purchased 100sqm tiles from National Tile and the sales woman lied to us just to get sale she told us the tiles were in Adelaide and can be delivered anytime .
3 days later on supposed day of delivery she called to say .
Oh your tiles are not all there we can send out some and get the rest to you on Friday.
Friday morning came I called and asked when rest of tiles were getting sent out and was told it will not be today .
I spoke to the manager and came to agreement they would send out 20sqm of same tile but different batch so we could put t...
- Physical store
Poor result. Was given wrong quantities of tiles. Double the floor tiles required and half the wall tiles required. I then went and bought more wall tiles and was charged $7.00 per sq metre extra.
Below average management
Purchased tiles from National Tiles Oxley. Was given the wrong tile from beginning. However I didn't know this and had layed them in bathroom. Was one box short, then returned to store only to find out they had given wrong product. No prob, i was ok with the stuff up, and simply went with the wrong tile anyway. However, when they wouldn't supply me with 1 more box because it was on top rack, the manager told me that no one could operate the forklift on a Saturday. I found out that the guy in trade area could drive it, but was told not to...for what ever reason. The manager was rude, not helpful and simply said come back Monday. Nothing more was said as she went back to her phone texting friends. Never ever return to that store again.
Townsville Store, walked in to the store, left with a quote from another company. Then the Franchisee tried to make me pay twice, National Tiles and their personal company. Something fishy is going on in that store.
Rang Head office twice no call back!
Awful experience - beware, don’t count on their availability of online stock being true!!!
I ordered 5m2 tiles online(which showed ~7m2 in-stock), then got an email saying they weren’t in-stock. You shouldn’t be able to advertise/sell something that you don’t have stock of when you say you do, I’m sure the ACCC would agree this is misleading and unprofessional.
- Physical store
False information at time of sale
I purchased about 100m2 of a tile that was due to be discontinued. At the time I wasn't sure when my builder would be ready for the tiles, but I knew it was about 6 months away. At the time, the sales person at the Oxley store advised not to worry because they have held tiles for customers for up to 2 years before. So I purchased the tiles. A few months later the calls started coming advising me that I needed to have the tiles delivered immediately. The calls kept coming even advising that they were going to cancel my order because they ca...n't store our tiles in their warehouse because it's taking up space. I got a bit snappy and told them that they can't go back on their word of holding tiles for longer periods of time. Their response was that they spoke to that salesperson and advised that he can't be saying stuff like that, however they still can't hold the tiles. After a lot of stress and heartache they allowed me to store my tiles up to a certain deadline which just so happened to work for us. This experience wasted a lot of my time and tainted my view of National Tiles who I have used a few times in the past without issue.
Terrible customer service and knowledge base
I have visited the National Tiles Mile End store multiple times now hoping for a better experience. Just wanting to get some basic info on wear and tear of different products and pros and cons of different products, I was told multiple times that I was allowed to ‘take a photo and look online’. It was evident that the floor staff have very limited knowledge on their products and material they are made from (interchanging concrete and porcelain terminology when speaking about a singe product..) I won’t be going back here and would urge anyone to try a different National Tiles retail store, as I will be hoping for a better experience.
- Physical store
I am a tiler by trade and I use the Dandenong and Mornington store only if I absolutely have too due to the unorganised and unprofessional staff.
Asked 2 years ago to please update my address, in store can't do it. Never heard anything since
Ask for one product, they invoice you for another. Then you say you don't want that and want a refund, they take a day to process it. Like the address, seems like doing anything else but selling you the wrong product is too hard to do.
Having to chase up special orders, then watching them go into meltdow...n even when trying to find your order then having to wait another week because no one put the order in. Charging credit card surcharge on purchases not done by credit card. This is a very bad one, happened 3 times now at both stores with different people so not a once off. They don't print invoices now but email them so you can't check at the store you've been overcharged. Absolutely spamming my business email with over 10 emails asking for a review. So here it is.
- Physical store
Bad customer service and follow up with ordering
Tiles had to come from interstate, told it would take 1-2 weeks. Called on the second week to see if they were in as I hadn’t heard anything... told it would take another 2 weeks! Service was non existent and they were not helpful at all, told they were going to follow up the next day and now been another 4 days and again haven’t heard anything. Very disappointed and will probably never recommend or return
National Tiles - Abhorrent Customer Service
The Manager in Traralgon was unhelpful, rude & unprofessional. At the time of purchase I was NOT told that tiles I purchased were discontinued. When the tiler ran short, I couldn’t get any extra to finish the job. The Manager was arrogant & dismissive of my complaint inferring I was a liar. A costly exercise made so much worse by her attitude.
Questions & Answers
Who do I speak to about a faulty product please. I have been sold tiles ‘not fit for purpose ‘ thank you.
Hi Carmel, thank you for your message. Please let me know your contact phone number and I will call you. Thank you, Kind Regards, National Tiles Customer Service
Thank you for responding. My number is [Number Removed]
Can you please make this number private or delete when finished.
Do you install timber flooring or only supply?
Hi Michael, thank you for your query. We do supply and install our timber flooring range which also includes laminate, hybrid and vinyl. Please let me know if I can arrange a free measure and quote for you? Thank you. Kind Regards, Brooke, National Tiles Customer Service
Why does your marketing department send text messages to non customers at 6 am in the morning
We are very sorry for the early message, this was sent out mistakenly and without our usual opt out link.
Please let me know your mobile phone number by emailing email@example.com and I will ensure you are removed from our list.
Once again we sincerely apologise for the disruption.
National Tiles Customer Service Team
I do not accept your answer as to the apt as I never use apts
I have already provided my telephone number and ii am awaiting a telephone call from the marketing manager
Your response is deceptive as to not including a Opt out link
This was the first text I had received so even if an opt out option was available you text me at 6 am waking the family
This remains an unauthorised use of my imformation provided to the company for a quote regarding tiles that I never purchased
The appaulling unprofessional manner this company is addressing the issue just highlights the unethical conduct
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