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National Tiles
3.7 from 761 reviews · View Statistics
See the Best Home Renovators in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

  • Product Quality
    3.1 (52)
  • Return Claim MadeYes · No (68)
  • Shipping
    1.0 (1)
  • Customer Service
    1.8 (57)
  • Timeliness
    1.8 (44)
  • Job Satisfaction
    1.8 (24)
  • Rates and Fees
    2.5 (36)
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Ultimately disappointing

published
Product Quality
2/5
Customer Service
3/5
Timeliness
2/5
Job Satisfaction
2/5
Rates and Fees
3/5
Incentivised Review No
Return Claim MadeNo
Store LocationWoolloongabba
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Review collected in partnership with National Tiles

TJT
TJTMetropolitan Adelaide, SA
  • 2 reviews

Expensive tiles that didn't match

published

We purchased expensive tiles with a pattern that needed to be exactly the same to match up in the corners to be perfect. They didn't!!! Some tiles are out by 5mm or more. Has taken our tiler more than double the amount of time to lay them to try and get them to line up. Make sure you see 4 or 5 tiles together before you buy

Product Quality
2/5
Customer Service
3/5
Timeliness
4/5
Job Satisfaction
1/5
Rates and Fees
2/5
Incentivised Review No
Return Claim MadeNo
Store LocationMile end Adelaide
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Review collected in partnership with National Tiles

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0.0
(1,234)
MikeG
MikeGSouthern and Hills, SA
  • 2 reviews

Excelent price, good range.

published

I could give 5 stars but they calculation was wrong which make me go back in store to get more tiles, I live pretty far away andante tiler needed urgent.

Product Quality
5/5
Customer Service
5/5
Timeliness
5/5
Job Satisfaction
5/5
Rates and Fees
4/5
Incentivised Review No
Return Claim MadeNo
Store LocationMile end SA
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Review collected in partnership with National Tiles

Many hold ups, mistakes & problem with delivery to country Victoria

published
Product Quality
3/5
Customer Service
1/5
Timeliness
2/5
Rates and Fees
2/5
Incentivised Review No
Return Claim MadeNo
Store LocationSunshine, Victoria
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Review collected in partnership with National Tiles

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Large format tile ordered through Oxley

published

Matt in Oxley was good, but the follow up once we'd placed an order was poor and communication between NT and the supplier of our large format tile was pretty slow. Lots of waiting once the people from Ultimate Splashbacks came to do their measurements.
End result is fantastic - very happy with the tile and the joins are immaculate.

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Product Quality
5/5
Customer Service
3/5
Timeliness
2/5
Job Satisfaction
4/5
Rates and Fees
2/5
Incentivised Review No
Return Claim MadeNo
Store LocationOxley, Queensland
National Tiles
National T.National Tiles
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Review collected in partnership with National Tiles

illumind
illumindGreater Melbourne (Inner), VIC

No response. I waited over an hour on two separate browsers and nobody served me.

published

I waited indefinitely online, with no loss of internet connection and was refused service. It didn't matter which browser I used, or how long I waited, the queue counter always ticked down from 5th or 6th, to 1st, then nothing. I will not be spending money at National Tiles until they fix their service. I typed my name and email into their designated fields, but that didn't help. *EDIT* After several hours an individual named Alessia "joined the chat", then left immediately. She didn't acknowledge my existence and left without saying a word. My question was simple, what was the VOC rating of a product they sold? They don't appear to want to help customers and there's no excuse for bad service these days.

Customer Service
1/5
Timeliness
1/5
Incentivised Review No
Return Claim MadeNo
National Tiles
National T.National Tiles
Ally36
Ally36AU
  • 5 reviews

Rethink your packaging for your samples. Way over the top and so wasteful

published
Product Quality
4/5
Shipping
1/5
Customer Service
4/5
Timeliness
1/5
Incentivised Review No
Return Claim MadeNo
National Tiles
National T.National Tiles

Poor customer service

published
Product Quality
4/5
Customer Service
2/5
Timeliness
1/5
Rates and Fees
3/5
Incentivised Review No
Return Claim MadeNo
Store LocationMornington
National Tiles
National T.National Tiles
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Review collected in partnership with National Tiles

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0.0
(1,234)
Nikki A.
Nikki A.South East Queensland, QLD

Don’t waste your time with National Tiles!

published
Product Quality
3/5
Customer Service
1/5
Timeliness
1/5
Job Satisfaction
1/5
Rates and Fees
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationVirginia QLD
National Tiles
National T.National Tiles
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E Bagley
E Bagley South East Queensland, QLD

Disappointed - Umber Mistura Hybrid Flooring

published
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Incentivised Review No
Return Claim MadeNo
Store LocationBurleigh Heads
National Tiles
National T.National Tiles

Lying sales person and manager

published
Product Quality
3/5
Customer Service
1/5
Timeliness
1/5
Job Satisfaction
1/5
Rates and Fees
3/5
Incentivised Review No
Return Claim MadeNo
Store LocationMile End Adelaide S.A
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Review collected in partnership with National Tiles

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0.0
(1,234)
GYR
GYR
  • 3 reviews

Buyer Beware

published

Townsville Store, walked in to the store, left with a quote from another company. Then the Franchisee tried to make me pay twice, National Tiles and their personal company. Something fishy is going on in that store.
Rang Head office twice no call back!

Customer Service
1/5
Timeliness
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationTownsville Qld
National Tiles
National T.National Tiles
GYR
GYR
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Jodi C.
Jodi C.
  • 2 reviews
  • 1 like

Awful experience - beware, don’t count on their availability of online stock being true!!!

published

I ordered 5m2 tiles online(which showed ~7m2 in-stock), then got an email saying they weren’t in-stock. You shouldn’t be able to advertise/sell something that you don’t have stock of when you say you do, I’m sure the ACCC would agree this is misleading and unprofessional.

Customer Service
1/5
Timeliness
3/5
Incentivised Review No
Return Claim MadeNo
National Tiles
National T.National Tiles
Sharon Hanlon
Sharon HanlonMetropolitan Adelaide, SA

After sales service disappointing

published

Love the selection of tiles on offer, as there are many that are not carried by other stores.
But after phoning in our order, getting a quote and paying in full, the tiles didn't arrive. When we called after 4 weeks (they were due in 2 weeks from interstate), we were told the quote had never been transferred to an actual order and our tiles would be at least another 2 weeks ... NOTE: we were also told this was a flaw in their system and not an uncommon occurrence.
Happily, our tiles are now delivered, but if we had had a tiler lined up and ready to go, this would have been a major issue.

Customer Service
3/5
Timeliness
1/5
Incentivised Review No
Return Claim MadeNo
National Tiles
National T.National Tiles
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Review collected in partnership with National Tiles

Daryl L.
Daryl L.South East Queensland, QLD

False information at time of sale

published
Product Quality
4/5
Customer Service
1/5
Timeliness
4/5
Rates and Fees
4/5
Incentivised Review No
Return Claim MadeNo
Store LocationOxley
National Tiles
National T.National Tiles
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Review collected in partnership with National Tiles

Page 1 of 3

Questions & Answers

Carmel Parnell
Carmel Parnellasked
Physical store

Who do I speak to about a faulty product please. I have been sold tiles ‘not fit for purpose ‘ thank you.

3 answers
National Tiles
National T.National Tiles

Hi Carmel, thank you for your message. Please let me know your contact phone number and I will call you. Thank you, Kind Regards, National Tiles Customer Service

Carmel Parnell
Carmel Parnell

Thank you for responding. My number is [Number Removed]

Carmel Parnell
Carmel Parnell

Can you please make this number private or delete when finished.

Michael N.
Michael N.asked
National Tiles

Do you install timber flooring or only supply?

1 answer
National Tiles
National T.National Tiles

Hi Michael, thank you for your query. We do supply and install our timber flooring range which also includes laminate, hybrid and vinyl. Please let me know if I can arrange a free measure and quote for you? Thank you. Kind Regards, Brooke, National Tiles Customer Service

Ann
Annasked
National Tiles

Why does your marketing department send text messages to non customers at 6 am in the morning

3 answers
National Tiles
National T.National Tiles

HI Ann,

We are very sorry for the early message, this was sent out mistakenly and without our usual opt out link.

Please let me know your mobile phone number by emailing customerservice@nationaltiles.com.au and I will ensure you are removed from our list.

Once again we sincerely apologise for the disruption.

Kind Regards,
National Tiles Customer Service Team

Ann
Ann

I do not accept your answer as to the apt as I never use apts
I have already provided my telephone number and ii am awaiting a telephone call from the marketing manager

Ann
Ann

Your response is deceptive as to not including a Opt out link
This was the first text I had received so even if an opt out option was available you text me at 6 am waking the family
This remains an unauthorised use of my imformation provided to the company for a quote regarding tiles that I never purchased
The appaulling unprofessional manner this company is addressing the issue just highlights the unethical conduct

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National Tiles

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