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National Tiles
3.7 from 761 reviews · View Statistics
See the Best Home Renovators in 2021 as rated by Australians on ProductReview.com.au.
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Reviews

  • Product Quality
    2.9 (73)
  • Return Claim MadeYes (7) · No (68)
  • Shipping
    1.0 (1)
  • Customer Service
    1.9 (79)
  • Timeliness
    1.7 (59)
  • Job Satisfaction
    1.6 (38)
  • Rates and Fees
    2.5 (50)
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Big mistakes made, no accountability.

published

Our tiler finished the job and I then noticed the grout was incorrect, turns out the trade shop gave me the wrong grout colour from what was on the invoice. National Tiles solution was to paint the grout, they also made me feel like I was in the wrong for using the incorrect grout! (The tiler puts on what he gets, how was he to know what colour grout I wanted btw?) Very displeased and I'll take this matter further.

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Review collected in partnership with National Tiles

Pathetic place and these guys will never honor there warranty.try western distributors or lemonts

published

Worst product And selfish group of salesman iv seen in 20 years of construction they don’t honour their product if it’s clearly faulty and it’s excuses and more rubbish excuses .

National Tiles
National T.National Tiles
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Other Home Renovators

 
 

0.0
(1,234)
Son Nguyen
Son NguyenGreater Melbourne (Outer), VIC

Refund

published

don't buy online as national tiles informed me the products I ordered are not available. To get a refund is almost impossible after several calls and emails. They get your money easily without giving you the products you want.

National Tiles
National T.National Tiles

?? low price guarantee

published

The price of a tile went up to $30 increase in less than 2 years and the sales rep didn't even attempt to assist us and did not return our call when she said she was going to ring us back.

National Tiles
National T.National Tiles

Thank you for your feedback! Please email customerservice@nationaltiles.com.au with your phone number and we will see if we can do anything further to assist with pricing. Kind Regards, Brooke, National Tiles Customer Service

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Maya P
Maya PMelbourne
  • 2 reviews
  • 1 like

Defective product and shoddy installation

published

We engaged National Tiles to install the Hybrid flooring throughout our house. After over 5 months and 4 attempted installations, the flooring is coming apart, has significant uneven sections where they were meant to level the floors, underlay was used and not used and they have caused scratching to the flooring and damaged our kitchen cabinets, walls and skirting boards. We have tried to resolve this with National Tiles for 5 months now but the issues remain. We were also told by other trades people who did work on our renovation that the installation costs were very high. With a newborn baby, it has been incredibly stressful and disruptive dealing with National Tiles.

The poorest of communication

published
National Tiles
National T.National Tiles
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Rubbish company, rubbish installers, will never use them again

published

Will not deal with National Tiles again. A terrible company to deal with, bad communicators and once you pay them they couldn't care less about you. Flooring was not delivered and installers had to go and get it. Installers had so many breaks through the day and my front lawn was full of cigarette butt's. They left the house and my front yard and carport area in a pig sty. Phoned National Tiles 5 times from 7am through to 10am to complain but got no answer or no response to my messages. Had to get the installers back 3 times to fix shoddy and incomplete work. Never again.

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Review collected in partnership with National Tiles

Invaded my browser with spam

published

I visited the website to get an idea of pricing, was not impressed. Now every day I start my computer I get a pop-up from National Tiles. I visited the website ONCE

National Tiles
National T.National Tiles

Thank you for your feedback George! We hope to have some great improvements on our website soon. Kind Regards, Brooke, National Tiles Customer Service

Other Home Renovators

 
 

0.0
(1,234)

Bad experience

published

I purchased two large pebbly look tiles which had to be ordered in. To collect them I put some cushioning in my boot and [name removed] carried them out to my car. They were in a pizza style brown box. My husband carried them from my boot to the lift to our apartment where they were placed in my studio. When I went to use them the same corner of each tile was broken. There were no broken pieces in the box. I contacted NT for replacement and their last reply stated "As it was proven that the tiles were undamaged when received into the warehouse and upon loading into your vehicle, we were unable to process an order for replacements." The shop staff are very helpful. My email reply was from Adina Pegg.

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National Tiles
National T.National Tiles

Thank you for your feedback and we are sorry to read of your disappointment. If you wish to discuss this further, please email your contact phone number to customerservice@nationaltiles.com.au. Kind Regards, Brooke, National Tiles Customer Service

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Sent out mix batches

published

I have ordered tiles from National Tiles many times with usually a lot of success. Completing this bathroom was stressful due mixed batches of tiles. After having my order placed for over a month the day before delivery i was told the tiles were from mixed batches and wouldn't receive my complete order for another week. In doing so they sent some tiles which ended up being the wrong batch anyway. Thanks to Darren (manager it Mile End) who got us out of a tight situation the bathroom was complete however there was a lot of stressful moments in between.

National Tiles
National T.National Tiles
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Broken tiles and short delivery

published

Our bathroom renovations (2 full bathrooms) were left in crisis as the initial delivery had 2 boxes of tiles broken and was significantly short in number of boxes (sadly we did not count them when pallet delivered). Even though we ordered and paid for significantly more tiles than store calculated was required (calculations confirmed by tiler) we were significantly short on 2 of the 3 tile designs that we ordered. We paid for all the tiles required to complete the job and then had to buy more to cover for the broken tiles and those boxes not delivered, another 9 boxes! Having said that, we are happy with the look of the finished job.

National Tiles
National T.National Tiles

Thank you for your feedback Louise! Please email your contact phone number to customerservice@nationaltiles.com.au if you wish to discuss further. Kind Regards, Brooke, National Tiles Customer Service

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Other Home Renovators

 
 

0.0
(1,234)
Ariane
Ariane
  • 3 reviews

Tile and Tile grouting

published
National Tiles
National T.National Tiles

Hi Ariane, thank you for your feedback! Can you please email your contact details and lot address to customerservice@nationaltiles.com.au so we can investigate this for you. Thank you, Kind Regards, Brooke, National Tiles Customer Service

Ariane
Ariane

Tile falling off because it is not properly installed in our portico floor is considered by National Tile Representative as a cleaning issue... UNBELIEVABLE!!!!

Ariane
Ariane

National Tile sent me an email that they cannot help us in this stage... What an awe full customer experience this one is for us!

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Would never use again.

published

Sold broken product and refused to replace. I had to buy the same product again at great expense. Very disappointed and would not recommend them. I guess you get what you pay for. Lesson learned the hard way.

National Tiles
National T.National Tiles
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Tiles amazing, customer service horrible.

published

Late to receive product. Advertised in stock told the next day after ordering out of stock.
Customer service was poor, kept getting misleading information. Had to phone up numerous times.
Tiles are amazing quality.

National Tiles
National T.National Tiles

Thank you for your feedback! Kind Regards, Brooke, National Tiles Customer Service

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Review collected in partnership with National Tiles

Steve Asplin
Steve AsplinGreater Melbourne (Outer), VIC
  • 2 reviews

disappointed

published

Just that they always have trouble with there pricing in the trade section... And i still think that they haven't put my ABN number in yet,, only been nearly a year

National Tiles
National T.National Tiles

Thank you for your feedback Steve. Please email customerservice@nationaltiles.com.au with your contact details if we can help further. Kind Regards, Brooke, National Tiles Customer Service

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Carbone

published

They ran out after 3 months took my money to get from warehouse then called me to tell me they ran out then wanted to charge me a processing fee for a refund. Wasted my time and discontinue lines too soon

National Tiles
National T.National Tiles

Thank you for your feedback Eve. We apologise for any inconvienance caused. Please email customerservice@nationaltiles.com.au with your contact phone number if we can assist further. Kind Regards, Brooke, National Tiles Customer Service

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Bad service, cheap tiles

published

As a tiler I've had nothing but bad service including staff forgetting about orders. Terrible cheap quality tiles. Calls never get returned when there are issues with tiles 4mm different in sizes ect .

National Tiles
National T.National Tiles

Hi Chris, we are sorry to read of your disappointing experiences. Please let me know if I can contact you to discuss further. Kind Regards, Brooke, National Tiles Customer Service

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Good service, not great product

published

The staff at the store were very helpful and my order arrived on time.
Product was not like the sample in store I received. The sample has a smooth finish that felt protected and like it would be easy to clean. The product I received was very rough, felt like fine sandpaper. I thought I had received the outdoor version, but I was assured it was just batch variation. Very disappointed in the final product as it holds marks and is difficult to clean.

National Tiles
National T.National Tiles

Thank you for your feedback Amy and we are sorry to read of your experience. Please email your phone number to customerservice@nationaltiles.com.au and we will call you to discuss further. Thank you, Brooke National Tiles Customer Service ,

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John Graham Tiling
John Graham TilingSouth East Queensland, QLD

Worst customer service

published

Virginia national tiles has the worst attitude towards customers IV ever come across in retail in general anywhere. Extremely rude picks fights and says sorry, too late in the day to be selling you glue. No more national tiles

National Tiles
National T.National Tiles
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BPratt
BPrattGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 1 like

Incompetent staff

published
National Tiles
National T.National Tiles
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Bonnie M.
Bonnie M.
  • 2 reviews
  • 1 like

Poor customer service

published
National Tiles
National T.National Tiles

Terrible Customer Service - Woolloongabba Store

published
National Tiles
National T.National Tiles
Danielle S.
Danielle S.South East Queensland, QLD
  • 2 reviews
  • 1 like

Caused significant delays

published
National Tiles
National T.National Tiles
Peter Hussey
Peter HusseyMetropolitan Adelaide, SA

Good but could be better

published

Store staff are excellent and very helpful and knowledgeable, the delivery on the product was not as good. Had to wait an extra 2 weeks and was not told of the delay, took a day off to receive the tiles that never turned up. They apologised and told that they would call when they were on there way, didn't happen, I needed to arrange someone to meet them asap as they were waiting for me.

National Tiles
National T.National Tiles

Thank you for your feedback Peter. Continuous improvement is important to National Tiles as we strive for high customer service. We look forward to assisting you again in the future. Kind Regards, Brooke, National Tiles Customer Service

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Customer services is terrible

published

Made an inquiry online only never to have anyone contact me I had to follow them up left 2 messages. Finally Brooke called but had no idea why she was calling the customer services is non existent it’s just all 2 hard for them I just went elsewhere. Less painful they should stop wasting money on advertising and spend it on new staff who care.

National Tiles
National T.National Tiles

Thank you for your feeback! If you wish to discuss further please email customerservice@nationaltiles.com.au

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