1 photo
National Tiles
3.7 from 762 reviews · View Statistics
See the Best Tiles, Vinyl & Laminate Flooring Companies in 2021 as rated by Australians on ProductReview.com.au.
Listing monitored by National Tiles

Reviews

  • Product Quality
    2.7 (37)
  • Return Claim MadeYes · No (51)
  • Shipping
    1.0 (1)
  • Job Satisfaction
    1.3 (18)
  • Customer Service
    1.4 (41)
Previous
Next

Reviewer Photos & Videos

  • Thumbnail
  • Thumbnail
  • Thumbnail
TJT
TJTMetropolitan Adelaide, SA
  • 2 reviews

Expensive tiles that didn't match

published

We purchased expensive tiles with a pattern that needed to be exactly the same to match up in the corners to be perfect. They didn't!!! Some tiles are out by 5mm or more. Has taken our tiler more than double the amount of time to lay them to try and get them to line up. Make sure you see 4 or 5 tiles together before you buy

Product Quality
2/5
Job Satisfaction
1/5
Customer Service
3/5
Incentivised Review No
Return Claim MadeNo
Store LocationMile end Adelaide
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with National Tiles

illumind
illumindGreater Melbourne (Inner), VIC

No response. I waited over an hour on two separate browsers and nobody served me.

published

I waited indefinitely online, with no loss of internet connection and was refused service. It didn't matter which browser I used, or how long I waited, the queue counter always ticked down from 5th or 6th, to 1st, then nothing. I will not be spending money at National Tiles until they fix their service. I typed my name and email into their designated fields, but that didn't help. *EDIT* After several hours an individual named Alessia "joined the chat", then left immediately. She didn't acknowledge my existence and left without saying a word. My question was simple, what was the VOC rating of a product they sold? They don't appear to want to help customers and there's no excuse for bad service these days.

Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
National Tiles
National T.National Tiles
Ally36
Ally36AU
  • 5 reviews

Rethink your packaging for your samples. Way over the top and so wasteful

published
Product Quality
4/5
Shipping
1/5
Customer Service
4/5
Incentivised Review No
Return Claim MadeNo
National Tiles
National T.National Tiles
Nikki A.
Nikki A.South East Queensland, QLD

Don’t waste your time with National Tiles!

published
Product Quality
3/5
Job Satisfaction
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationVirginia QLD
National Tiles
National T.National Tiles
Tiles, Vinyl & Laminate Flooring Companies

Find out how National Tiles compares to other Tiles, Vinyl & Laminate Flooring Companies

Know better, choose better.

Compare all
E Bagley
E Bagley South East Queensland, QLD

Disappointed - Umber Mistura Hybrid Flooring

published
  • Thumbnail
  • Thumbnail
  • Thumbnail
Incentivised Review No
Return Claim MadeNo
Store LocationBurleigh Heads
National Tiles
National T.National Tiles

Lying sales person and manager

published
Product Quality
3/5
Job Satisfaction
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationMile End Adelaide S.A
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with National Tiles

GYR
GYR
  • 3 reviews

Buyer Beware

published

Townsville Store, walked in to the store, left with a quote from another company. Then the Franchisee tried to make me pay twice, National Tiles and their personal company. Something fishy is going on in that store.
Rang Head office twice no call back!

Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationTownsville Qld
National Tiles
National T.National Tiles
GYR
GYR
Jodi C.
Jodi C.
  • 2 reviews
  • 1 like

Awful experience - beware, don’t count on their availability of online stock being true!!!

published

I ordered 5m2 tiles online(which showed ~7m2 in-stock), then got an email saying they weren’t in-stock. You shouldn’t be able to advertise/sell something that you don’t have stock of when you say you do, I’m sure the ACCC would agree this is misleading and unprofessional.

Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
National Tiles
National T.National Tiles
Daryl L.
Daryl L.South East Queensland, QLD

False information at time of sale

published
Product Quality
4/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationOxley
National Tiles
National T.National Tiles
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with National Tiles

Tiles, Vinyl & Laminate Flooring Companies

Find out how National Tiles compares to other Tiles, Vinyl & Laminate Flooring Companies

Know better, choose better.

Compare all
John A
John AMelbourne

Constantly hopeless....

published
Product Quality
1/5
Job Satisfaction
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationDandenong
National Tiles
National T.National Tiles
John A
John A

I don't know who you guys called but it wasn't me. Inconvenient is a understatement.

Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with National Tiles

Dave Temnoff
Dave TemnoffMetropolitan Adelaide, SA

Serious quality issues

published

Tiles chip when removing leveling clips. Spent $$$ on tiles and did an entire bathroom before discovering the issue while grouting. Reported it to the sales rep that I purchased the tiles from. His response "that's not good, it must have been a bad batch". Tiles are 300 X 600 and I've so far replaced over a dozen. Rated as first quality floor tiles. There have been repeated issues of substandard customer service dealing with this job. As their disclaimer states "no claim will be accepted after installation of the product..."

Product Quality
1/5
Job Satisfaction
1/5
Customer Service
2/5
Incentivised Review No
Return Claim MadeNo
Store LocationSouth Road, Wingfield (Adelaide)

Poor customer service

published

I had arranged for our tiles to be put on a pallet and wrapped from the Wingfield store so my wife could just go and pick them up. Upon arrival she was told they knew nothing of the order. She then had to drive to Mile end to pick the order and wait 40 minutes. Simply not good enough given I had made prior arrangements and paid upfront.

Product Quality
3/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationMile End SA
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with National Tiles

Tiles, Vinyl & Laminate Flooring Companies

Find out how National Tiles compares to other Tiles, Vinyl & Laminate Flooring Companies

Know better, choose better.

Compare all
Unsatisfactory
Unsatisfactory Metropolitan Adelaide, SA

Steer Clear of National Tiles

published

I purchased hybrids for my brand new build. Builders tacked skirting, installers arrived ripped skirting from walls and threw at random into garage. It has taken weeks to figure out what goes where! When i asked him to put them back inside house installers said “not my job”. They also didn’t arrive with right silicone for the job so It was my responsibility to race to bunnings and buy right colour. On my invoice i was charged $118 for silicone
I spent $12, they refused to reimburse me.

Hybrids are already lifting in areas and it will take me years to repatch and paint the damage left behind

Stay away from National Tiles!

Customer service .0005 out of 10

Product Quality
1/5
Job Satisfaction
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
National Tiles
National T.National Tiles
Alex Miller
Alex MillerMetropolitan Adelaide, SA

Not good!

published

Ordered tiles paid cash, end of November told they were coming from Melbourne in 7-10 days, called 2 weeks later for update to be told oh sorry cant get them till early January. In meantime bathroom completely demolished!
Asked for cash refund and told that they would pay to our bank, argued we paid cash so should receive cash refund , told sorry not our policy. 4 days still waiting for it to be refunded .
terrible service. MILE END STORE ADELAIDE

Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store Locationadelaide mile end
National Tiles
National T.National Tiles
Similar opinion? Write a review on ProductReview.com.au!

Review collected in partnership with National Tiles

Jee
JeeGreater Melbourne (Outer), VIC

Very bad customer service

published

We ordered our wall tiles from the Doveton branch and at the time of the order they said that the tiles needed to bedeliverd from Interstate and it will be here between 30th Nov to 3rd Dec. When we called this week they are saying its not coming until 14th dec. They should have atleast called us if our order is getting delayed. Didn't hear anything until we chase them for 2 days to find our order status. Very disappointed about how they treat their customers. hey should have check the stock availability better when they are placing the order and should have informed us if its getting delayed. All our work delayed because of this.

Job Satisfaction
1/5
Customer Service
1/5
Incentivised Review No
Return Claim MadeNo
Store LocationDoveton VIC
National Tiles
National T.National Tiles
Page 1 of 3

Questions & Answers

Rick L.
Rick L.asked
National Tiles

we want to use regina grey matt tile for wall and floor in bath, ensuite etc and were trying to match an appropiate grout can you recomend

1 answer
National Tiles
National T.National Tiles

Hi Rick,

Thank you for reaching out to us and excellent choice of tiles!

We would recommend using the 110 Manhattan for best results.

Best wishes,
The team at National Tiles

Carmel Parnell
Carmel Parnellasked
Physical store

Who do I speak to about a faulty product please. I have been sold tiles ‘not fit for purpose ‘ thank you.

3 answers
National Tiles
National T.National Tiles

Hi Carmel, thank you for your message. Please let me know your contact phone number and I will call you. Thank you, Kind Regards, National Tiles Customer Service

Carmel Parnell
Carmel Parnell

Thank you for responding. My number is [Number Removed]

Carmel Parnell
Carmel Parnell

Can you please make this number private or delete when finished.

Michael N.
Michael N.asked
National Tiles

Do you install timber flooring or only supply?

1 answer
National Tiles
National T.National Tiles

Hi Michael, thank you for your query. We do supply and install our timber flooring range which also includes laminate, hybrid and vinyl. Please let me know if I can arrange a free measure and quote for you? Thank you. Kind Regards, Brooke, National Tiles Customer Service

See all National Tiles questions

Get an answer from our members and National Tiles representatives

National Tiles

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.