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National Tiles
3.7 from 744 reviews · View Statistics
Listing monitored by National Tiles

Reviews

  • Product Quality
    3.2 (13)
  • Return Claim MadeYes (2) · No (14)
  • Customer Service
    2.4 (16)
  • Timeliness
    1.4 (9)
  • Job Satisfaction
    1.8 (4)
  • Rates and Fees
    3.7 (7)
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colin w.
colin w.South East Queensland, QLD

Can’t advise on delivery time either morning or afternoon Would not use them again

published

Need to understand customer requirements on delivery, we are a retired couple and live in a complex and need to hire people to move the tiles we need to know time frame they won’t give any cooperation sadly

Customer Service
Timeliness
National Tiles
National T.National Tiles

Poor customer service. Poor delivery

published

I ordered the tiles and paid for them 6 weeks before needing them, only to be informed when i attempted to arrange delivery of the tiles id paid for weren't available. when i did finally manage to get my hands on 2/3 of my tiles they were dumped on the footpath and when unwrapped they were packaged so poorly that 2 boxes of tiles fell and broke. just an all round horrible experience.

Product Quality
Customer Service
National Tiles
National T.National Tiles
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0.0
(1,234)
Lee
LeeMetropolitan Adelaide, SA
  • 3 reviews
  • 1 like

Mixed experience with customer service

published

I experienced a lot of left hand/ right hand not knowing what was going on or having out of date information which lead to extended delays. Examples are delays in service follow-ups, using my order to fulfil other orders, going to pick them up to find the warehouse closed after pre-organising a pickup time. I wouldn't use them again but I felt hamstrung as they were the only ones that had the tiles I wanted.
The initial in store experience was good, and came across one helpful (and embarrassed) store based customer service person, but everything after that was poor

Product Quality
Customer Service
National Tiles
National T.National Tiles
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Order

published

They did not process my order after I paid a deposit. I had to wait an extra 2 weeks to receive my order.

Product Quality
Customer Service
National Tiles
National T.National Tiles
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Low quality travertine

published

Really disappointed with delivery of Travertine pavers. They are of significantly lower grade than I expected and clearly similar to what are being sold on other online sites as "second grade".
Kicking myself for not spending the extra $20/sq m and purchasing through stone supply specialists.

Product Quality
Customer Service
National Tiles
National T.National Tiles
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Review collected in partnership with National Tiles

Sarah Ellis
Sarah EllisWide Bay-Burnett, QLD

Administrative nightmare

published

Long story short is that we waited over 4 weeks for our tiles that were actually never ordered. Stuffing our renovation timeline around.
We ended up sourcing tiles from somewhere else and got a refund

Customer Service
Timeliness
National Tiles
National T.National Tiles
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Troy
TroyAdelaide
  • 13 reviews
  • 6 likes

Dishonest and way cheaper online!

published

Disappointed that i questioned the delivery charge when ordering in-store as I said last time it was free when I ordered online. Was told "no there is no free delivery". I purchased in-store then went online only to find free delivery and $250 off when I spend over $1000. So effectively my tiles cost me close to $350 extra to buy in-store. I certainly won't be doing any further business with National Tiles as they are dishonest, considering I questioned the delivery charge. The honest response would have been if you order the tiles online the delivery is free!!!

Incentivised Review No
Store LocationMile End
National Tiles
National T.National Tiles
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John W.
John W.South East Queensland, QLD
  • 2 reviews

Staff Will Not Answer Phone

published
Product Quality
Customer Service
National Tiles
National T.National Tiles
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0.0
(1,234)

Poor info and duty of care

published

Our first order ended up being short supplied due to wrong stock and broken tiles. No refund of extra boxes that became obsolete due to over 30 day period. Cost us more and waited for a refund on lastest extra different colour tiles purchased

Product Quality
Customer Service
National Tiles
National T.National Tiles
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Drove an hour: tiles weren't there

published

I was told my tiles had arrived from interstate so I drove an hour. When I got there was told a mistake had been made and they hadn't been sent.

Product Quality
Customer Service
National Tiles
National T.National Tiles

Thank you for your feedback Ellie. We are sorry to read of your disappointing experience. I will pass this feedback onto the Store Manager. Kind Regards, Brooke, National Tiles Customer Service

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Accessibility

published

There was some difficulty in organising payment and delivery

Seemed to be more complicated than necessary

I also object to having a cc charge particularly when there was no easy way of paying by cash

Product Quality
Customer Service
National Tiles
National T.National Tiles
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Peter
PeterWestern District, VIC
  • 2 reviews
  • 4 likes

Prices different in country

published

They advertise one price on-line but instore more expensive and reason stated as surcharge for country stores, would have thought Ballarat wasn't that far from Melbourne, will stick to Bunnings for tiling from now

Incentivised Review No
Return Claim MadeNo
Store LocationBallarat
National Tiles
National T.National Tiles
Jason Pond
Jason PondGreater Melbourne (Outer), VIC

Overall average experience - considering it was the most expencive purchase I have made in years

published

Payed cash up front for my flooring. I was told I would see delivery would be in 6 weeks (early Feb)
Then advised it would be the end of feb. Then advised it would be the end of march.
Then in mid march when I cracked it at the manager, my delivery magically appeared within days.
Having now installed the product, I find it looks good but marks easily and feels very plastic and hollow.

Product Quality
Customer Service
National Tiles
National T.National Tiles
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Not very accommodating to change delivery

published

Wanted to collect the tiles early from the store where they were coming from as I was going away and was told the paperwork was done and I couldn’t and the tiles took another 3 days to arrive from a store 5km away

Product Quality
Customer Service
National Tiles
National T.National Tiles

Hi Paul, thank you for your feedback and we are sorry to read you're disappointed. If we can assist further, please email your contact phone number to customerservice@nationaltiles.com.au Kind Regards, Brooke, National Tiles Customer Service

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0.0
(1,234)

No customer care

published

Twice I have purchased tiles from in-store and neither time was I contacted to be advised of the tiles arrival into said store.
I ended up ringing them 3 weeks + after the estimated arrival date. They had arrived earlier but no one bothers to check & advice of arrival.

Product Quality
Customer Service
National Tiles
National T.National Tiles

Hi Jenny, thank you for your feedback and we are sorry to read of your disappointment. Please email your phone number to customerservice@nationaltiles.com.au and I will call you. Thank you. Kind Regards, Brooke, National Tiles Customer Service

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Page 1 of 2

Questions & Answers

Carmel Parnell
Carmel Parnellasked
Physical store

Who do I speak to about a faulty product please. I have been sold tiles ‘not fit for purpose ‘ thank you.

3 answers
National Tiles
National T.National Tiles

Hi Carmel, thank you for your message. Please let me know your contact phone number and I will call you. Thank you, Kind Regards, National Tiles Customer Service

Carmel Parnell
Carmel Parnell

Thank you for responding. My number is [Number Removed]

Carmel Parnell
Carmel Parnell

Can you please make this number private or delete when finished.

Michael N.
Michael N.asked
National Tiles

Do you install timber flooring or only supply?

1 answer
National Tiles
National T.National Tiles

Hi Michael, thank you for your query. We do supply and install our timber flooring range which also includes laminate, hybrid and vinyl. Please let me know if I can arrange a free measure and quote for you? Thank you. Kind Regards, Brooke, National Tiles Customer Service

Ann
Annasked
National Tiles

Why does your marketing department send text messages to non customers at 6 am in the morning

3 answers
National Tiles
National T.National Tiles

HI Ann,

We are very sorry for the early message, this was sent out mistakenly and without our usual opt out link.

Please let me know your mobile phone number by emailing customerservice@nationaltiles.com.au and I will ensure you are removed from our list.

Once again we sincerely apologise for the disruption.

Kind Regards,
National Tiles Customer Service Team

Ann
Ann

I do not accept your answer as to the apt as I never use apts
I have already provided my telephone number and ii am awaiting a telephone call from the marketing manager

Ann
Ann

Your response is deceptive as to not including a Opt out link
This was the first text I had received so even if an opt out option was available you text me at 6 am waking the family
This remains an unauthorised use of my imformation provided to the company for a quote regarding tiles that I never purchased
The appaulling unprofessional manner this company is addressing the issue just highlights the unethical conduct

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