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National Tiles
3.7 from 762 reviews · View Statistics
See the Best Tiles, Vinyl & Laminate Flooring Companies in 2022 as rated by Australians on ProductReview.com.au.
Listing monitored by National Tiles

Reviews

  • Product Quality
    4.4 (310)
  • Return Claim MadeYes (12) · No (311)
  • Shipping
    4.6 (9)
  • Job Satisfaction
    4.1 (159)
  • Customer Service
    4.2 (338)
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Very poor service in regards to a refund

published

Returned unused tiles and the wrong grout they provided and still waiting for our refund after two weeks. Very poor service! We have left messages twice and the person hasn’t returned our calls. Only business I know of that don’t process the refund when you return the goods.

Customer Service
1/5
Incentivised Review No
National Tiles
National T.National Tiles
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Always exceptional service

published

Every time we visit the Mornington store we get fabulous service. The team there are helpful, friendly and give fantastic advice. We usually shop elsewhere but kept going back to national tiles due to their excellent service.

Product Quality
5/5
Job Satisfaction
5/5
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Review collected in partnership with National Tiles

Gwen And John Kelly
Gwen And John KellyGreater Melbourne (Outer), VIC

This is perfect, very happy

published

Very happy with our installation. Installer Denis and his assistant Johnnie were extremely efficient and finished the job in good time, cleaning up as they went.
Have recommended to interested friends.

Product Quality
5/5
Job Satisfaction
5/5
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Great service and beautiful product

published

Service from the Mile End store was fantastic, friendly and efficient. Erika was great. No problems at all with service or delivery. Very satisfied with the whole experience and recommend to all

Product Quality
5/5
Job Satisfaction
5/5
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Review collected in partnership with National Tiles

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Brilliant service

published

Everyone at the store, in the showroom and the trade desk were outstandingly helpful, provided great advice and chased down everything that was needed to get the job done right

Product Quality
5/5
Job Satisfaction
5/5
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Review collected in partnership with National Tiles

Kate
KateGreater Melbourne (Inner), VIC

Incorrect expensive panel tile fitted.

published
Product Quality
1/5
Job Satisfaction
1/5
National Tiles
National T.National Tiles
Kate
Kate

We had to pay for the wall all over again and got a slight discount. So $1300 out of pocket. So disappointed that this was how you "rectified" the issue.

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cjm_93
cjm_93Metropolitan Adelaide, SA

Wrong tiles!

published

They gave us the wrong tiles, some gloss finish and some matte finish. Just ensure you always check the product before leaving the warehouse because this happens all the time to us.

Product Quality
4/5
Job Satisfaction
1/5
National Tiles
National T.National Tiles
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Review collected in partnership with National Tiles

Donald
Donald
  • 3 reviews

So convenient open seven days a week

published

I really love national tiles they are great company staff are brilliant I also like the convenience of having a store right next to my home I can go there even on Sundays

Incentivised Review No
Return Claim MadeNo
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Review collected in partnership with National Tiles

Above and Beyond Expectations

published

John and the team at National Tiles in Mornington went above and beyond to provide helpful advice, competitive pricing and a wonderful product. I can’t wait to see my finished wet areas!

Product Quality
5/5
Job Satisfaction
5/5
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Review collected in partnership with National Tiles

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Excellent Experience

published

With two visits in 5 days, dealing with two different staff members I was more than impressed with the friendly and informative knowledge and advice I received, left feeling delighted

Product Quality
5/5
Job Satisfaction
5/5
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Review collected in partnership with National Tiles

Awesome service

published

Mile End SA store - Great service, was made to feel that my small project was important, no question too silly and the whole process went smoothly, even with lockdown thrown in the middle. Will use again

Product Quality
5/5
Job Satisfaction
5/5
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Review collected in partnership with National Tiles

Troy
TroyAdelaide
  • 15 reviews
  • 8 likes

Order and delivery very good. That's where it ends

published

Impressed with the online order and delivery. Tiles delivered were not as pictured. Were faded and blotchy. After contacting mile end via email and phone received no response or resolution. Then contacted wingfield and told that is the style of tile..... ok, well not how it is presented online sorry? Requested to change the tiles over and no response... yeah great service hence the 2 stars overall. Have used you guys a few times now with mixed results.. I will be heading back to Beaumont's in future!

Product Quality
2/5
Shipping
5/5
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Review collected in partnership with National Tiles

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Lucy
LucyGreater Melbourne (Inner), VIC
  • 2 reviews
  • 3 likes

Awesome customer service

published

Fantastic, concise & super friendly with great product knowledge.
Was also able to return unopened, unused product for full refund.
Would highly recommend Mornington store especially the trade back area.
Thanks for an easy trouble free transaction.

Product Quality
5/5
Job Satisfaction
5/5
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Review collected in partnership with National Tiles

Steve
SteveGreater Melbourne (Outer), VIC
  • 2 reviews

Can’t be beaten. Price, range and service

published

NT are always the cheapest, great selection and service and tile delivery (and driver) are always on time and friendly! We’ve just them across a number of projects and will keep going back. Mornington store.

Product Quality
5/5
Job Satisfaction
5/5
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Review collected in partnership with National Tiles

Rebecca42
Rebecca42South East Queensland, QLD
  • 2 reviews
  • 2 likes

Service is Terrible

published

All staff at the store I found to be rude both when placing the order and picking up tiles. Also, 2 months after placing order, when I called to ask where my tiles were, the person in Oxley store was very rude. He said they had been there for several weeks, when I asked why I didn't get a call he said "well you should have" with no apologies.

I wouldn't buy from National Tiles again.

Product Quality
5/5
Job Satisfaction
1/5
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Review collected in partnership with National Tiles

Page 1 of 10

Questions & Answers

Rick L.
Rick L.asked
National Tiles

we want to use regina grey matt tile for wall and floor in bath, ensuite etc and were trying to match an appropiate grout can you recomend

1 answer
National Tiles
National T.National Tiles

Hi Rick,

Thank you for reaching out to us and excellent choice of tiles!

We would recommend using the 110 Manhattan for best results.

Best wishes,
The team at National Tiles

Carmel Parnell
Carmel Parnellasked
Physical store

Who do I speak to about a faulty product please. I have been sold tiles ‘not fit for purpose ‘ thank you.

3 answers
National Tiles
National T.National Tiles

Hi Carmel, thank you for your message. Please let me know your contact phone number and I will call you. Thank you, Kind Regards, National Tiles Customer Service

Carmel Parnell
Carmel Parnell

Thank you for responding. My number is [Number Removed]

Carmel Parnell
Carmel Parnell

Can you please make this number private or delete when finished.

Michael N.
Michael N.asked
National Tiles

Do you install timber flooring or only supply?

1 answer
National Tiles
National T.National Tiles

Hi Michael, thank you for your query. We do supply and install our timber flooring range which also includes laminate, hybrid and vinyl. Please let me know if I can arrange a free measure and quote for you? Thank you. Kind Regards, Brooke, National Tiles Customer Service

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National Tiles

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