Nationwide Appliance Repairs (page 3 of 3)

I called and provided these people with the make, model and parts that were required to fix our machine. We paid over $150 to be told parts were no longer available. This is not a reputable company! Do NOT deal with these people and NEVER give them your credit card information.

I called for a washing machine repair. They told me they would be there between 3-6pm. I had a missed call at about 4pm I rang the missed call back 5 times no answer. I rang the company at 5:45 awaited on hold for 9 minutes while they checking with the technician. Came back another customer was more important than me “sorry about that”. Don’t ever go there you are not important!

Prior to Christmas my dishwasher stopped working. I contacted nationwide repairs to come out and fix it. The tradesman came out and told me i required a new water hose and he had to order it in. As they were closing for Christmas new year it wouldn't be until January. I thought this fair enough. I contacted them after they were back from their break only to find the part still wasn't in. Approximately the second week of January they came out and replaced the hose. On doing this an internal hose was supposed to have broken. So start again with o...

I had a technician booked for between 3pm and 5pm (Booked in for days in advance). Received a call that day from the technician "can I do it in the morning" my response no I'm at work. Then was told he probably couldn't get to my area in the afternoon it wasn't convenient! Rang the head office and got nowhere - bad customer service. Cancelled went with someone else who is reliable!

I am still laughing at the quote to repair my ARC dishwasher on Top of the $154 I spent to get them out to just look at the dishwasher they had the cheek to quote me $495 to purchase and install two parts to complete the repairs. Sound OK - Well the dishwasher is available on line new for $399 so they expected me to pay a total of $649 to repair a $399 dishwasher. You Must Be Joking!!!!

called for a tradesman to check my stove tradesman was excellent ..came out on a tuesday identified part required said the office would get back to me and part available within 2 days , office say's they did not have my email address so could not give me a quote for part so I asked why not ring ..this was on a public holiday and was then informed part would not be available for 5 to 7 days ...communication from office was not accurate to the point I had 2 different people ring me 2 hours apart to ask for payment for which i already had a receipt for .

I contacted for a dishwasher repair. The technician came stinking of cigarettes and was rude to me in my own home. I spent $400 fixing the problem only now months later still having the same problem and Nationwide trying to tell me I need another part costing an additional $400 including labour which is a ridiculous price to repair the original problem. When I tried to discuss they only offered me a $40 discount. What a joke - will never use or recommend again and I still have a broken dishwasher

Wanted a new part in my oven and my husband told them exactly what part it was but the technician (maybe!) didn't even have it when he came out. Consequently we had to pay again to get him out and fix it and really don't think he had a clue what he was doing. An expensive exercise - never again.

Advised the repairman knew about Blanco appliances. Clearly didn't. Pushed the same buttons on the front I did. - pulled it out / stuffed around for a long time. Had no idea what the issue was. Of course full attendance payment wanted. Now I have to take mire time off and get a proper tecnition to do it. My error using second rate repair company.
Since I wrote the original review. The Manager of the firm contacted me - after I had sent him several messages - reviewed the situation and repaid the fee. He was apologetic for the incident and although the standard of repairs by the service man was bad, the reach out by the company was excellent.

They advertise as "call before 12 for same day service" This translated for me to a full one week later for my broken washing machine. Having survived the week, took the day off work for the "9-11 window". Rang when they opened in the morning to check the technician was on his way and was put on hold for over 25 minutes and then told 'they could possibly get someone out today". Asked for a yes or no answer as to whether they had my prior booking and they refused to answer. Asked to speak to a manager there was "no one in yet". I could hear the ...

I paid $154.00 for a 20min service. My dishwasher is not taking the water properly so not cleaning the dishes. And technician just tells me i need to replace the spin parts and left. I should not paid any money for them but as i dont understand anything about fixing a dishwasher i just believed this poor.

I am an electrical contractor and purchased an oven element (product CK420) part online. 20 days later I still don't have the oven element. I have emailed and called but still nothing has happened. Please don't buy from this company as the service is the worst that I have ever experienced. I am now reporting to Fair Trading that they've taken my money but not provided the product.

Kleenmaid washing machine was leaking, technician, who was friendly and helpful came and diagnosed the problem and provided a written quote of $370. This included parts and labour. When told Nationwide to proceed they sent another quote for $717! This included additional labour costs/time and an additional part which the technician did not say needed replacing (which had been replaced 2 years earlier). Argued this was outrageous and told them not to bother. A week later, the original technician rang to say he had the parts and when would he co...

The technician who came to my house was friendly and prompt, he asked what the problem was with my 2 and a half year old washing machine, I explained that it did not spin, which i had also told the operator when booking the call out. He then felt the spinner, said it was very stiff, he opened up the back of the machine and in less than 10 minutes told me that the gearbox had seized and it was not worth repairing. For this he charged me $154 which I felt was excessive. He said a receipt would be emailed to me immediately. Three days later I had to call to get a receipt. I asked for an invoice with the detail of the problem..... which I am still waiting for.

I paid this mob $154 for a 30 minute service call. The guy was smaller than me (61 yr old and 61kg) and I had to help him remove the oven from the wall. I have several herniated discs in my spine! After checking everything he informed me that the lower element on the oven was not working but he did not have a replacement. Had to help him put the oven back again and pay him for nothing. He told me that I would receive an email with a quote to fix it which would cost $40 per 15 mins plus the cost of the part. I did not receive the email and...

Told them that the my washing machine leaked when spinning, the technician came, could not really open the front panel i have to show him (i opened it before and knew where the leak). Then he saw the leak, took the photo close the front panel and said he could not fix it, charged me and left. Got the invoice from noreply email and a note "the machine needs to be brought at the workshop for further test and diagnosis". Did not hear anything from them for few days,tried to contact them but got hanged up. Don't waste your time on them.

The technician who came to my home seemed good, but everything else about this service was awful. After telling me the part from my dishwasher was not available any more and taking it away to repair it, I heard nothing for 2 weeks. After multiple phone calls and time spent on hold I received an email telling me they had been unable to source a replacement and it would have to be brought into the workshop to be repaired. 2 weeks later, several more phone calls and time spent on hold I finally got the rudest email telling me I had already been told it could not be repaired and to buy a new dishwasher, days before Christmas. Thanks for nothing Nationwide Appliances, I cannot believe you made me wait 4 weeks for that.

We had an absolute terrible experience with this company. They took 6 weeks to fix our oven, and when they re-installed it they broke and damaged our kitchen. Not only did they refuse to pay for the damage they charged more then the amount that was informed. They did not give any invoices for any of their work. When i tried to solve this peacefully I was treated poorly. I was told a worker would be out after 5pm. No one came. When i tried to dispute this matter further, they were bullies and unfortunately the system does not support the consume...