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Very disappointing service for Perth
Spend 650$ till now to fix a fridge including wait of 2 weeks for part and 2 weeks for installation.
The Fix didn't work and waiting for refund after 4 weeks.
These guys are useless and the refund is a problem.
Take risk at your own :)
Rescheduled 15 mins before appointment
I had booked 1.5 weeks prior to my appointment. They gave me a window of 9-12pm - a generous window that meant I needed to stay home from work for the morning. At 8:45am they called to say they would need to move the appointment until later in the day as the technician was running late. The working day hadn't even started! Completely messed up my day! Unprofessional and unacceptable.
Horrible service; Stay away!
We scheduled (and then asked to rescheduled two additional times) to have one of our kitchen appliances repaired. All three times National Appliance cancelled one hour before the appointments, giving us different excuses. Needless to say, we wasted three afternoons waiting!
A completely unprofessional and irresponsible company that should be avoided at all costs.
the technician accurately diagnosed and fixed both appliances without any issues. He was polite and punctual. Service was prompt and very efficient. The tech was very friendly and respectful and gave good advice
Washing machine repaired
Good professional service from the technician. However there was a delay in the parts arriving (not helped by covid restrictions. When it did arrive, service was prompt and efficient. Thank you
Fisher & Paykel Double Dishwasher Install
I have now lost patience with Nationwide Appliance Repairs and their subcontractor John. Install was completed but as I paid before the full job was complete, no one cares on following up on the removal of the old appliance. It is now over a week since the install and still no effort to remove the old appliance (which was included in the $330) after numerous calls and very creative excuses, this is not resolved. So somewhat disappointing as they're exceptionally keen on getting payment for the job ASAP but slow to rectify issues with their subcontractors. Won't be recommending this lot on the basis there is no care once they have their money.
my problem fixed promptly
The problem was fixed promptly, even though needed a part I was able to use machine . Then part was replaced and the machine worked well. The Tecnictian was very efficient!
Will never use again
I initially engaged this company to repair my Asko dishwasher. The technician told me the control panel needed to be replaced which would cost 'a few hundred dollars' and the labour would be included in the initial call out fee. I then received a quote for a new control panel for over $500 plus an additional amount to install it. I then decided to order a new dishwasher through them. I stated I needed a fully integrated dishwasher but they told me a semi-integrated one would be suitable. I followed their advice and after the technician installe...d it he told me I needed to get a cabinet maker to cut the top off the cupboard door attached to the front of the machine where the dials were located. Further, the technician moved the kickboard from under the dishwasher to the other side of the kitchen and put a large gouge and scratch in the front of my stainless steel fridge. After considerable haggling (including them stating they would check their recordings of our discussions - they do not tell you they are recording them) - they agreed to replace the dishwasher on the basis I pay the difference in cost of the machine itself. However they then tried to sell me a very expensive machine, but I did my research and insisted a much less expensive machine (Bosch) was suitable. They continued to deny that that were responsible for the scratch/gouge in the fridge and refused to address this. Very very disappointed in this company and would not recommend them to anyone.
We are happy with the service call we received. The technician was very friendly, informed and a good communicator. Unfortunately We ended up replacing the dishwasher as there were a couple of issues and the age of the machine.
I would use Nationwide Appliance Repairs in the future if a problem occurs.
very prompt service
the service was very prompt. Everyone I spoke to during phone calls were very professional and the technician was extremely helpful. If I need any other appliances looked at I will definitely use your services again.
WILL NEVER USE THIS REPAIR COMPANY AGAIN
I am very surprised to read favourable reviews concerning Nationwide Appliance Repairs. My experience with them has been particularly poor. My washing machine was seen by their service man and required a replacement drive belt. I have been lied to by their phone consultants on the five or six occasions i have had to telephone them. Finally sorted and part replaced yesterday...FIVE WEEKS later. Even though I asked them to track the item with Aust Post, as I had paid for express post and was told it was definitely on it's way, it had not even bee...n sent by the supplier. It was not sent until three weeks after it was supposedly ordered. It was not ordered by NAR on the day they originally told me it was either. Lies, lies and more lies. I believe the operators will tell you anything to get you off the phone. The usual COVID excuse offered was not accepted as this began before any lockdowns in Victoria. If NAR had been honest from the start, my anger and frustration would have been unnecessary. No apologies from them, by the way. Is this normal business practice for them? Extremely disappointed.
Waste of time and money
The Nationwide technician was not able to fix my Miele washer problem. He did not appear to have the skills or understanding of the washer to carry out the repair. I had to eventually call Miele to look into the same problem, and while the wait for the Miele service was longer, the Miele technician understood the machine, had the right software and fixed the issue in half an hour. He also opened up the washer, explained the probable source of the problem and how to avoid it in future. On the other hand, the Nationwide technician largely did vi...sual inspections and reset the machine. I've learnt from this experience that it's better to wait a bit longer for a Miele technician than to waste time and money for a speedy service with Nationwide.
Great technician for our dishwasher repair
The technician John worked hard to fix our ancient dishwasher, and although ultimately we decided to buy a new one, I cannot fault his dedication to the task he was given.
Reliable, helpful knowledgeable appliance repairs
The customer service and communication from this company is awesome. I was kept informed at all points along the way. Repairman turned up within the time promised, called ahead to let me know he was on his way and then was clear with the options regarding the repair solutions. Would not hesitate to use this national company again.
Worst service ever
Started off great, that they could come out in 2 days, but then the part wasn’t ordered and until I called it wasn’t followed up. Then when replacing the hinges, they shattered the glass on the oven door. Plus there was damage to another panel and the whole oven wasn’t put back together evenly. Gaps of 1ml on one side and 5ml on the other and different at top and bottom. Manager didn’t seem interested in anything, other than just replacing the glass. I had to always call them for every step and wasn’t called back for up to 1 week sometimes wait...ing. The glass took over another 2 weeks for them to organise and replace. Then finally came to install the door and it wasn’t correct as it wasn’t sealing properly on one side. Tech wasn’t interested and said it was fine. I called and spoke to manager again. Took 2 more weeks to get tech back out and he did a no show. No apology and again I was chasing them. Took another 2 weeks for them to send someone out again. I was too worried by this point of them doing more damage I decided not to let the tech do any work on it. Having another company come and review. Absolutely would not recommend to anyone
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