Replace or bin? A $1000 mistake.
I selected Nationwide to fix my Bosch washing machine (first ad on google) mid 2020 in between Melbourne covid lockdown 1 and 2. Fixed on the spot. Great service - 5 stars.
Then my Bosch Dishwasher developed a water leak (F15 error) at the start of lockdown 2. The part was expensive but I had the same technician who was confident it was repairable so I went with it. Part failed to fix the problem so they took it back to their shop. Each time it was returned the error came back. Eventually I sat there and watch it for the full cycle. The ...leak happened 1 hour in and annoyingly it was quite obvious to even the untrained eye. Despite providing video footage of the leak and taping instructions to the machine as to how to reproduce it, It was still repeatedly returned to me generating the error. In the end someone (later discovered it was the MD) actually called asking what dishwashing liquid we used (finish tablets) after which it was returned, again without further explanation. Issue appeared resolved. While all this was happening the Bosch washing machine died again. This time it was an electrical Issue - safety switch kept triggering. I wasn't angry at that point so got a technician to look at the washer. Replacement part required. However by the time the quote arrived I'd had enough. Refused to authorise the washer repair until the dishwasher was sorted. (I'd have gone elsewhere if not for the high call out fees they had already charged). With the dishwasher working they arrived to replace the part, but they ordered the wrong part and had to take my washing machine away to the shop. Finally in November 2020, 6 months later and $1000 in, I had working appliances and was looked forward to putting it all behind me! But no.... late Jan 2021 the dishwasher F15 error returned, far less frequent but far from fixed. And mid March the washing machine died again setting off the safety switch. 9 months and $1000 down I am back where I started with broken appliances. [Edit:] Having spoken with Nationwide since the initial posting of this review I've upped it from 1 star to 3 to 2 to 3 to 2 again. I will acknowledge they have offered to take the appliances in question away again to further investigation. They have acknowledged that the level of communication they provided to me throughout this experience was poor. Given that the initial fix was great. I'll split the difference. would be 2 1/2 stars if it was an option.
Don't use if in a hurry. $300 later and appliance still not working.
The company's customer service is bad. The technician was lovely, though clearly stressed. Tech arrives late, diagnoses issue and advises company will send a repair quote. After numerous follow up calls, and days later, I get the quote. Here is a direct cut and paste from their email: 1. DRAIN PUMP - $186+ GST / 2. LABOUR $80 +GST / 3. FREIGHT $25+GST / 4. ETA - APPROXIMATELY 3-7 DAYS. When I called Miele the drain pump costs $98 and free delivery within a couple of days. How is this possible? Nationwide were not pleasant when I rang t...o inform them of this. Said the $186 was their supplier price. Very suspicious. Anyway the drain pump was easily replaced with the new one we bought direct from Miele, only the dishwasher is still faulty. I really doubt the drain pump was at fault.
Get someone else to do your repairs
I called this company last week and booked a technical inspection of our LG dishwasher, booked for Saturday. Technician arrived and inspected the machine base seal leaking suggested taking dishwasher to workshop for repair being told I would receive a quote on Monday. Monday no quote, rang Tuesday morning yes I would get a quote by close of day. Wednesday still no quote rang to be told technician just looking at dishwasher requested that dishwasher be returned to our address and we would get someone else to repair. The staff were pleasant but obviously they DO NOT value their customers give this company a miss
Rip off merchants
Firstly you have to pay up front even for the labour!!!
They replaced a part costing $750 & when the tech left it still didn't work. Tech returned to say another part was required but now can't get hold of anyone to answer my questions & resolve the issue. Terrible customer service - don't bother !!
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Cost Of Repairs
I am still laughing at the quote to repair my ARC dishwasher on Top of the $154 I spent to get them out to just look at the dishwasher they had the cheek to quote me $495 to purchase and install two parts to complete the repairs. Sound OK - Well the dishwasher is available on line new for $399 so they expected me to pay a total of $649 to repair a $399 dishwasher. You Must Be Joking!!!!
Not good service
Wanted a new part in my oven and my husband told them exactly what part it was but the technician (maybe!) didn't even have it when he came out. Consequently we had to pay again to get him out and fix it and really don't think he had a clue what he was doing. An expensive exercise - never again.
Washing machine repairs
Advised the repairman knew about Blanco appliances. Clearly didn't. Pushed the same buttons on the front I did. - pulled it out / stuffed around for a long time. Had no idea what the issue was. Of course full attendance payment wanted. Now I have to take mire time off and get a proper tecnition to do it. My error using second rate repair company.
Since I wrote the original review. The Manager of the firm contacted me - after I had sent him several messages - reviewed the situation and repaid the fee. He was apologetic for the incident and although the standard of repairs by the service man was bad, the reach out by the company was excellent.
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