Nationwide Appliance Repairs

I called up because the cooling fan on my oven is on its way out and has started rattling loudly - which I told the staff member over the phone. Anyway, the tradesperson rocks up and says he's going to order a replacement heating fan? I told him he's wrong, it's the cooling fan. So he pulls the oven out, has a look, and yes it is the cooling fan. Ok great, so far it is $150 call out to misdiagnose the problem. Then they quote another $370 for parts and labour to come back and replace the fan. Interestingly the fan sale price online is about hal...

The moral of my story is that all consumers should ring the manufacturer of their appliance even if it is out if warranty because the chances are, the manufacturer will repair it for free if you have the original invoice, you havent damaged it on purpose or been neglectful, even if it is out of manufacturers warranty. It's Australian Consumer Law.

We mistakenly rang Nationwide Appliance Repairs believing they were a Authorised Samsung Approved Repairer but they weren't, they didn't have to tell us that our Samsung front load washing machine wa...

I selected Nationwide to fix my Bosch washing machine (first ad on google) mid 2020 in between Melbourne covid lockdown 1 and 2. Fixed on the spot. Great service - 5 stars.

Then my Bosch Dishwasher developed a water leak (F15 error) at the start of lockdown 2. The part was expensive but I had the same technician who was confident it was repairable so I went with it. Part failed to fix the problem so they took it back to their shop. Each time it was returned the error came back. Eventually I sat there and watch it for the full cycle. The ...

The company's customer service is bad. The technician was lovely, though clearly stressed. Tech arrives late, diagnoses issue and advises company will send a repair quote. After numerous follow up calls, and days later, I get the quote. Here is a direct cut and paste from their email: 1. DRAIN PUMP - $186+ GST / 2. LABOUR $80 +GST / 3. FREIGHT $25+GST / 4. ETA - APPROXIMATELY 3-7 DAYS. When I called Miele the drain pump costs $98 and free delivery within a couple of days. How is this possible? Nationwide were not pleasant when I rang t...

I called this company last week and booked a technical inspection of our LG dishwasher, booked for Saturday. Technician arrived and inspected the machine base seal leaking suggested taking dishwasher to workshop for repair being told I would receive a quote on Monday. Monday no quote, rang Tuesday morning yes I would get a quote by close of day. Wednesday still no quote rang to be told technician just looking at dishwasher requested that dishwasher be returned to our address and we would get someone else to repair. The staff were pleasant but obviously they DO NOT value their customers give this company a miss

Firstly you have to pay up front even for the labour!!!
They replaced a part costing $750 & when the tech left it still didn't work. Tech returned to say another part was required but now can't get hold of anyone to answer my questions & resolve the issue. Terrible customer service - don't bother !!

I am still laughing at the quote to repair my ARC dishwasher on Top of the $154 I spent to get them out to just look at the dishwasher they had the cheek to quote me $495 to purchase and install two parts to complete the repairs. Sound OK - Well the dishwasher is available on line new for $399 so they expected me to pay a total of $649 to repair a $399 dishwasher. You Must Be Joking!!!!

called for a tradesman to check my stove tradesman was excellent ..came out on a tuesday identified part required said the office would get back to me and part available within 2 days , office say's they did not have my email address so could not give me a quote for part so I asked why not ring ..this was on a public holiday and was then informed part would not be available for 5 to 7 days ...communication from office was not accurate to the point I had 2 different people ring me 2 hours apart to ask for payment for which i already had a receipt for .

Wanted a new part in my oven and my husband told them exactly what part it was but the technician (maybe!) didn't even have it when he came out. Consequently we had to pay again to get him out and fix it and really don't think he had a clue what he was doing. An expensive exercise - never again.

Advised the repairman knew about Blanco appliances. Clearly didn't. Pushed the same buttons on the front I did. - pulled it out / stuffed around for a long time. Had no idea what the issue was. Of course full attendance payment wanted. Now I have to take mire time off and get a proper tecnition to do it. My error using second rate repair company.
Since I wrote the original review. The Manager of the firm contacted me - after I had sent him several messages - reviewed the situation and repaid the fee. He was apologetic for the incident and although the standard of repairs by the service man was bad, the reach out by the company was excellent.