very prompt service
the service was very prompt. Everyone I spoke to during phone calls were very professional and the technician was extremely helpful. If I need any other appliances looked at I will definitely use your services again.
Great technician for our dishwasher repair
The technician John worked hard to fix our ancient dishwasher, and although ultimately we decided to buy a new one, I cannot fault his dedication to the task he was given.
Reliable, helpful knowledgeable appliance repairs
The customer service and communication from this company is awesome. I was kept informed at all points along the way. Repairman turned up within the time promised, called ahead to let me know he was on his way and then was clear with the options regarding the repair solutions. Would not hesitate to use this national company again.
Good service however appliance was not repaired
Asko dryer stopped spinning. Booked a service appointment for 7/1/21. Service person came out as scheduled right on time. Determined that issue was broken belt. Ordered new belt. Expected delivery was mid March. At around expected delivery date, received a call advising that the part was delayed and a new estimated delivery date was given. Received updates via phone calls every 2 weeks however each call was to advise that the part had still not been delivered. On 30/4/21, the advise was that the part was now estimated to arrive mid-end June. Co...uld not wait any longer. Cancelled the order for the part and requested refund. On 3/5/21 was advised that cost of part had been refunded and that it would take up to 10 days to be received. Overall, quite happy with the service provided however the dryer was left unrepaired due to the non arrival of the required belt. Happy to use again in future if the need arises but obviously hoping for a much better outcome.
My machine was too expensive to repair so I needed to replace I asked Daymien for advice on my range hood a previous installer had not put the charcoal filters in. He cheerfully did it thereby easing my pain of the call out fee. I would recommend him. My four star rating is because my machine was capput after 8 years.
Apology to service technician
Please pass on my apologies to the service technician who came to diagnose the problem with my washing machine. I was annoyed, but not at him, that the machine was not able to be fixed that day. He was very professional.
The reviewer stated that an incentive was offered for this review
There was a mixup with providing a quote for Miele dishwasher post service call. However once the company realised, Shams was quick to assist in rectifying the inconvenience caused. He was apologetic, kind and professional. Satisfied with the way the matter was handled in the end. Thank you!
Good, efficient timely service
Had problem with dishwasher, tech was polite, checked all obvious problems first, before finding actual problem, solution and quote to fix received same day. Service provided in timely manner and outcome achieved quickly.
The technician arrived on time, was friendly, professional and helpful in addressing the issue. He then took time to discuss with me clear advice for future reference. I felt l could call if any further issues arose.
Washing Machine problem
The Company were very prompt with return call once I did an online request, and technician was very helpful and knowledgeable. Follow up on email with quote was very prompt.
Good, timely service
The serviceman kept us informed about when he would arrive. After examining the appliance he gave us good advice about the options we had regarding repair or replacement of it. I was concerned that he didn’t bring a COVID mask
Same day call out
I placed a call in the morning for a technician to look at an Omega oven that probably needed a new heating element. Polite technician arrived within a few hours and agreed with our diagnosis. Part ordered and should be replaced within next 10 days. Will cost about $450 all up.
Efficient and polite
Chris was great. Value for money is another issue. $150 for 15 mins work is too much. Call out fee is understandable but should include the first 15 mins.
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