fantastic customer service
I've used natural health direct for the first time, and I had to ring them to answer a query for me, I spoke to Carmel I think her name was and she was absolutely lovely and answered my query and was very helpful I will definitely be using NHD again and I am one of the biggest sceptics when it comes to internet shopping, however with this site not any more, so maybe the other people got them on a bad day they were gold for me.
Shocking customer service and misleading advertising of products
I bought some products from NHD online and was delighted when there was a 50% discount for online customers - When my products arrived they were all expired by over a year… their website does not clearly state that their clearance items are expired. They take no responsability for this misunderstanding - I hope their business continues to flourish by taking consumers monies and selling expired products…. we all work hard for our living, but it's a shame some people/businesses are sharks and snakes waiting for prey!!
Bad serivce selling products that are expired by moer than a year
They don't deal with product complaints
I wanted to like them and the communication started out great until I had no choice but to send them an email complaint re a product falsely advertised on their site. The response? None! I guess they just hoped I would go away. A simple acknowledgement of the problem would have been all that was required. Being ignored makes me angry and suspicious of their store and integrity.
Good communication initially
NO communication if you run into a problem. Spent $150 on a self test kit that didn't provide the service they advertised.
Fast, reliable and efficient service
I have been buying from this online store for years, and have always found them to be fast, efficient and reliable. The best thing about these people is their customer service. Unlike so many other online stores, they're very good with communication and keep you updated with every stage of your order from placing to despatching. They also offer free shipping within Australia which is wonderful - being able to order some hard to find products without the postage cost jacking up the price of your order. They stock a huge range of natural products..., vitamins, supplements, herbs and many other things. I am relieved to have found such a reliable supplier while I don't have much time to go out looking for the products in stores. Fast and efficient, product range, communication, free postage
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