I went with Natural Solar because they carried the solar panel that I wanted (Sunpower). I contacted Natural Solar and they did a general quote over the phone. When I said I wanted to go ahead they did not send anyone out to look at my house, they did a layout based on photographs from google maps.
They then asked me to pay the entire amount quoted upfront!!! however, I negotiated a deposit with the remainder to be paid upon installation.
The installers turned up on the planned installation date, a day that I had taken off work. The installer...
Sonnen battery and solar cells work well after a few firmware issues. The installer - Ecolectrical was excellent and I would highly recommend them ( Newcastle, Hunter, central coast)
Abysmal communication and left hand doesn't know what the right hand is doing
I accepted a quote for a Tesla PW2 in May for delivery in mid-August. Didn't happen and no-one called to advise that product was unavailable. No further communication from them up until November when I called. I had to phone them for a status update. (They habitually ignore emails). Told me delivery now scheduled for Jan 17. A week ago someone claiming to be from NS called to advise of delivery on Dec 7 at 7.30am. Great. By 9am on the day no-one had turned up. Called NS and they claimed not to know anything about a delivery not even the schedul...ing for Jan 17! There was no scheduled installation. Asked to speak to a manager. Not available, they would call me back. No-one has to date. At 9.30am the sub-contractor turned up to do the installation. What!? Installation went smoothly and am very happy with my PW2. Kudos to the sub-contractor for a good job. No kudos to NS who don't seem to have a clue about customer relations. Plan to buy more solar panels but will not use this company. Update: The CEO of NS called me personally to apologize after reading my review. He advised that as a goodwill gesture I had been given backup power option for free which I had not been aware of. He indicated that this was worth $1400 although original salesman had tried to sell it to me for $700-800. One extra star. The personal apology is another star. The excuse for the dire communications issues is that these are teething problems with a very fast-growing company. Let the reader decide if this is credible in this day and age.
Great System looking forward dropping the revenue for Electricity Supplier
Administration within Natural Solar leaves a lot to be desired system installation delayed due to admin foul up. Sales rep really competent and knowledgeable and helped deliver a system to match my needs. Installers were fantastic and asked my thoughts about solar panel placement and Powerwall placement and left the job spotless. Very happy with the outcome, yet to have the meter change over to happen. Have been advised this will happen within two weeks of install. Product and Company I think is good they just need to get there response time to customer inquires resolution up to speed . Jan 2017 Carlton Sydney
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Good product, poor service
The quality and range of products is good and fits most budgets. The price was good. The service is where it falls apart. Communication is poor, no final invoicing, no communication on dates. I was quoted 4 weeks but it was close to 3 months waiting. Still waiting on grid connection. No one returns your phone calls
Questions & Answers
I have been looking and searching for a solar company to provide me with a quotation or quotations for an integrated Solar and wind or initially a solar system that allows me integrate wind turbine and battery in later stages, without reconfiguring or changing the initial set up for my property. I have just purchased and moved into a hobby farm in Pakenham (295 Army Road) Pakenham, Victoria, 3810. The main residential part of the farm consists of a large 6-bedroom dwelling, a large 4 car garage and a large shed on the northern end of the main residential building. The meter has been installed by AusNet and I am told by AusNet that it is a three-phase metre with a compatible (3 phase) cable.
I initially want to install a solar system of 6.xKw to 10kW system and then integrated wind Turbine and a suitable good but reasonably priced battery. I, therefore, wish to ask you consider the following Solar, Inverter, battery (possible), high end cabling and associated components and provide me with a quotation, or quotation for different alternatives with the following components in mind:
1. Solar Panels in order of preference, LG Neon2, SunPower SP-Max2-360 or latest REC panels that are considered equivellant to LG and SunPower, but much cheaper. All with 25 Yr Product & 25 Yr Performance Warranty.
2. Selectronic’s Fronius Hybrid inverter I do like to have the SP Pro SPMC 381 or better (2020 model soon to be released). I like to think that this would allow in immediate future to integrated battery and then wind turbine in to the system. I understand that the new generation of Fronius inverters are referred to as the PowerChain with highly sophisticated cooling and power management features. I understand that the new generation of Fronius hybrid inverters are for on-grid and off-grid and is highly compatible with what I want: exporting about 15kw or higher to the grid (since I got a three-phase meter and external cables (very likely).
3. High end Cabling, Conduit, DC &AC circuit breakers, and enclosures, etc, where applied, and.
4. Installation by licenced electrician/s. This is important and hope the electrician and you can sort out all export and shutdown matter with AusNet for me, in the meantime.
Please, provide me with a quotation or separate quotation for different combinations of solar panels and inverters (Fronius). I am eligible for Vic Gov rebate for either a solar system or battery rebate.
0400 050 060
It’s been there weeks since paying the deposit for a Tesla powerwall,, still waiting for an installation date what’s the problem, why the delay?
I expect it will take a while for the powerwall delivery date to the installer to be confirmed. Once that has been confirmed the installer will set the date. He will not give a date until he has a confirmed delivery date.
Can you send me again your quote for 6.6kw system with Trina and Jinko mono perc black panel combine with Fronius inverter including your company name please as i have mixed up all?
Get an answer from our members and Natural Solar representatives
|Category||Physical Shops, Solar Panel Installers and Solar Retailers|
|After Sales Service||Yes|
|Solar Connection Type||Grid-Connected and Hybrid|
|Services Provided||Installer and Solar Product Retailer|
|Clean Energy Council Member||No|
|Clean Energy Council Recognition||Approved Retailer|
|Solar Connection Type||Grid-Connected and Hybrid|
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