Terrible customer service, not very helpful, won't ever go back to this mob ! Asked them what cover I had for a quoted varicose vein op - they couldn't tell me. Told them I was doing CFTS and they advised me that I would get a rebate - never happened. Worst customer experience I've ever had. Abysmal ! Go elsewhere people !
Terrible Customer service
I joined Navy health after I left the services just over a year ago (obtained hospital and extras cover). While the prices were not competitive they seemed easy to deal with and the returns appeared to be good value.
During the course of the year I made little to no in the way of claims due to a DVA White card covering most issues.
However, in the last few months of my membership they emailed me almost daily asking for various pieces of paper (proof of service, proof of reserve service, paperwork for government rebate claim). The most str...ange of which was proof of my service. Keep in mind this was after a year of being with them and I had originally given this to them when I joined. Even stranger was the fact they insisted on me providing the paperwork while referring to me by my previous rank. After constant harassment I called to complain that I had either provided the paperwork or it was not relevant )rebate) and was pretty much told to just end my policy. After some consideration this is what I did. I am now with Defence Health. Hopefully they will be more considerate of their customers. It is disappointing my experience was not a better one. While I cannot recommend Defence Health yet I will not recommend Navy Health. Too much drama for very little reward.
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