Navy health has poor customer service
I’ve been with navy health for the last 13 years and their customer service needs improving. Especially if they specialise in helping ex defence service People! I tried to give them my white card as I was only recently told I could get discounted for what I was paying (after 13 years) however was not allowed a back pay! And when they asked for a copy/picture of my white card to be emailed, I sent it but then was told that they need a photo on it when it doesn’t have my photo on it. They have no idea.
I was also told I’d have to pay extra fees ...
Watch the small detail on transfering in
Having had the initial discussions on joining Navy health with their support staff via phone, once I joined the very small detail starts to emerge especially on the extras, e.g. despite coming from a provider who paid $120 for a scale and clean and Navy pays $45, they define the move from GMHBA to Navy as a dental upgrade as the overall dollar value for the full dental offering (endodontics, orthodontics, general dental ) is higher than what we came from.
Ask 1000 questions to get the full story and study the PDS despite it being many pages...with hundreds of links within the paragraphs and in my opinion not in a plain English style. Waiting to see what else they pull out of fine print, may well be a good provider overall but are very frustrating in their lack of disclosure in plain and simple terms.
Discount for Card Holders and not ordinary Members
Why does naval health offer membership to gold card holders when they are fully covered by DVA for all conditions.If you accept this offer you will have to pay membership fee when there is no need.White card holders are only covered for specific conditions so some people might find it needed.And they give you 10% discount if you join.What about discount to those who are members of Gold Card holders who have been members for many years.Naval Health needs to assist there existing members who are not card holders
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Questions & Answers
member of navy health who is the closest dentist to Frankston linked to navy health
Is anyone able to get Navy Health Cover or is it only for people in the military ?
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