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Worst company ever
Ordered my son a jersey and a jumper, told shipping would be 3 weeks, has been a month now I have just been informed that my parcel will be another 3 weeks AND one item was cancelled at my request, which is a total lie.
No way to get an actual person, automated 'help' online is all you get. Tell all your mates to never ever use this store.
Do not buy from this store
I bought my boys some basketball gear for Xmas, placed the order to find out it isn’t an Australian site and the goods were coming from overseas. Items arrived after Xmas and one of the t-shirts was sent in a toddler size, not youth as I ordered. Have been chasing a replacement or refund and have been going around in circles with their customer service team. Very unprofessional and would never shop here again!! I have never had such a bad experience online which is why I wanted to write this review. Please don’t shop here.
Received this as a present and as soon as I opened it I knew something wasn't right. The numbers, letters & logo are a hard ironed on patch. The layout of the graphics are in the wrong position on the front of the jersey. No response from emails sent other than an automated one. No response to Messenger messages. This is a fraud site, you will go down a rabbit hole of different sites trying to figure out how to even contact them.
Lodging a dispute with PayPal to get the money back as by judging by the reviews on here, I will get no luck with the site.
Going around in circles
I ordered on the 17th November and it is now the 21st Dec. They took my money and have not been able to tell me where my jersey is. I doubt it was even posted.
The website is an AU website, but you only realise after you order that it is coming from overseas (who knows where )
These people are trading under many names including Kitbag, Fanatics and NBA international.
Buyer beware .
NBA Australian Store is Really A European Store - PATHETIC
I ordered a cap & 2 jerseys thinking this was an Australian store on 23/11. After hitting pay only then did it say was coming from Europe. They didn’t send my order until 2/12 meant to arrive 14/12. Not here today. Their online chat is useless as always comes up busy. I emailed them and was told goods were sent untracked & may not arrive until 8/1. I told them to cancel order and provide refund. If and when goods arrive I will send them back and get refund via PayPal. Should be reported to NBA globally & Australian authorities as they provide false & misleading information- I.e. they are not an Australian store
Very bad service
I ordered a swingman jersey 4 weeks ago . Not until I questioned where it was did I get told my order was cancelled . Where is my money then and why did I get a confirmation saying it was coming . No email to say it wasn’t . I’ll never order from here ever again , I feel this is just a scam . Especially after reading other reviews the same as mine
Extremely bad stay away
I ordered NBA jersey from this website. Thinking it was an Australian website. They charged me custom duties without stipulating this on check out just saw it on my bank account. I ordered on the 24th November and they advised I would receive this on the 15 December. Still hasn't arrived. I emailed their customer service and the automated reply advised a 24 hour turn around for response. Still waiting. The tracking link they have provided does not give you any information either. Pretty bad customer service.
Bad customer service
Ordered 2 items from this store thinking it was an Australian company, it’s not. Website gave me an expected delivery date, the date arrived but the products didn’t. Emailed customer service and told they do not deliver to a PO Box & the order had been cancelled but they had not notified me of this. Now it’s too late to get a similar product from anywhere else.
Extremely bad customer service and website that does not inform people of any problems
Do NOT buy from these guys. They are a scam! I ordered a basketball Jersey, then 3 days later I realised I never received a confirmation email. I went to contact them, but they had no contact details. Thinking something was wrong, I checked the reviews and I was so gutted when I saw the ratings and people talking about how they got scammed. They take your money and don’t actually send anything to you, or in some people’s cases send them random cheap things. I was lucky enough to have used PayPal and thankfully received a refund. PayPal even tried to talk them and didn’t even get a response, so they are just a complete scam.
I hope anybody reading this hasn’t ordered from them yet.
Stay away!!! Stay away!! Stay away!!!
So I purchased an authentic jersey $280AUD PP! Thinking that this company was legit, I was all excited for its arrival! The excitement only lasted a few days! No tracking, no order updates, nothing! I had to email 3 times to get one response! The response was informing me that the jersey was OUT OF STOCK! Okay, refund time? Not so easy with this low rank store! PayPal turned out to be my savior here! Only because of PP claim was I able to receive my full refund! Mind you the refund took 1 month due to the NBA's store lack of co operation regarding the matter! I am a jersey collector, I have purchased from stores and people all over the globe, but let me tell you, this store is the worst by a county mile! As the title suggests, STAY AWAY!!!
Don’t waste your time
Would not recommend purchasing from here. They provide limited stock and get you to place multiple items to pay for multiple shipping. They advertise items take your money and weeks later email saying they can’t get the item. Customer service is a joke.
Scammers!!!!!!Do not buy from this business
Brought a jersey for my partner ($160) for his birthday. After making payment and money taken from my card, I didn’t receive any confirmation that my order was placed. Received an email 48hrs later saying my MasterCard had been declined and that they prefer payment via visa. Looked back at back statement and money had definately been taken out. Days went buy and no communication when they had posted it. Eventually they sent me a tracking number which I downloaded the app to keep tracking (17 TRACK). This was never updated and after hundred’s of...emails to them trying to find out where is was, I received a scarf which was $15!!!!!! Emailed straight away with photos of everything and was told I needed to send it back to get the jersey sent (which I originally ordered and paid for). I was not going to post it, I just wanted the jersey. Still 1 month later they are telling me I can keep the scarf but they can only offer a 38% refund????? Do not buy with this business. They are the biggest scammers and will take every cent off you and you wont get what you paid for!!!!! I wish I had of looked at these reviews before I ordered with them.
Questions & Answers
Is there an email address that you guys have contacted them on? I cant find anything anywhere!
I initially emailed: email@example.com but all correspondence that came back was from: firstname.lastname@example.org
I hope that helps.
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