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Nectr
2.6 from 23 reviews · View Statistics
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Reviews

2.6
23 reviews
  • Transparency
    3.7 (12)
  • Customer Service
    4.1 (12)
  • Rates and Fees
    3.8 (9)
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Kasandra H.
Kasandra H.South East Queensland, QLD

Amazing savings, highly recommend, friendly staff easy sign up and not stressed when the bill arrives.

published

Set up was quick and easy took minutes only needed email, phone no. Name, address, debit card number, of you have a pension card more savings, date of birth. Was so easy to sign up and save money on power

Transparency
5/5
Customer Service
5/5
Nectr
NectrNectrSend a private message

Hi Kasandra! Thank you for taking the time to leave a review. We appreciate it. We're also glad you've had a wonderful sign-up process with Nectr and hope you enjoy more savings!

- The Nectr Team

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Love the service!

published

Our energy provider, solar panels and battery are all serviced by Nectr. The power has been great, our bills are low and the set up was quick and easy. The great and welcoming customer service was the best part of it all.

Transparency
5/5
Customer Service
5/5
Nectr
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Anne D.
Anne D.Sydney, NSW
  • 2 reviews
  • 1 like

Great service by Josh Hicks,

published

Josh walked me through the solar process from choosing a plan to installation and then afterwards. He really looks after his clients and I would definitely be referring Nectr and Josh to anyone that was thinking about installing solar onto their house. I am a mum of three with one autisic child. Josh went out of his way to make the process smooth.

Transparency
5/5
Customer Service
5/5
Nectr
NectrNectrSend a private message

Hey Anne, thank you for taking the time to leave a review. We're glad you had a positive experience with Josh, and we look forward to your journey as a new solar customer at Nectr!

- The Nectr Team

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Valmorph
ValmorphSydney
  • 46 reviews
  • 34 likes

Signed up a year ago for 100% clean energy and now their new rates are lower than before

published
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Transparency
4/5
Customer Service
4/5
Nectr
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Kyle
KyleSouth East Queensland, QLD

Great battery

published

Battery 13 kw
Have saved a lot on power and avoiding power dropouts when the battery kicks in
Josh has been a constant source of info and help throughout the whole process

Transparency
5/5
Customer Service
5/5
Nectr
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UNHAPPY CUSTOMER20
UNHAPPY CUSTOMER20South East Queensland, QLD
  • 2 reviews

So far so good?

published

I moved over from another company as the other company’s bill was arriving closer & closer to the due date & changed their plan without notifying me. Of course, as usual, as soon as I changed they phoned me with a great new deal. Why can’t these companies look after us while we are still with them? I have just changed to Nectr & am keeping my eye on the bills. Being winter I expect it to be higher than the summer months….will get back to you in summer!

Transparency
2/5
Customer Service
2/5
Nectr
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Suno G.
Suno G.South East Queensland, QLD

Double check your Quote against your Billing

published

I signed up with a representative at a shopping centre. As per his quote and calculations I would be saving approximately $200 per annum. Upon being emailed my welcome pack I noticed that this was even higher than my current provider. I called to query this and was told that it was probably a system error with no real proper explanation. The representative came across as being upset that they have been caught out on a lie. I then immediately cancelled my contract. If this was not noticed I would have been charged more than what I was paying.

Transparency
1/5
Customer Service
2/5
Nectr
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Jacqui G.
Jacqui G.Sydney, NSW
  • 5 reviews
  • 4 likes

Misled regarding rates.

published

I received a high electricity bill and I was assured by the sales person that it would Basically cost me the same as the last company I was with but it is close to double. I’ve never allowed someone to sign me up, ie in a mall, I’m usually very vigilant and do it all myself…. I don’t know what came over me this time but I trusted the sales person in the mall, never again.
I was offered $100 credit for joining and am very pleased that this was still honoured when I closed my account from Nectr. Disappointed to have had to have left as I was told their electricity was more ethical.

Transparency
1/5
Customer Service
4/5
Nectr
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Jacqui G.
Jacqui G.

Will do but I don’t imagine anything can be done.

Nectr
NectrNectrSend a private message

Thanks Jacqui. We've escalated it to the customer support team so they can give you more clarification on your bills/reasons for costs.

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Josh
Joshsydney
  • 9 reviews
  • 9 likes

Great energy retailer that cares about the environment and its super easy to set up via their website

published

I found out about Nectr from a friend who is into green energy, It took me about 5 minuets to get myself set up on the website and their plans are really transparent so no worries about exit fee's or hidden charges! the rates are fixed for 12 months and it made me a saving of almost $200 over a two month period! If you haven't already check out their website!

Transparency
5/5
Customer Service
5/5
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Andrew
AndrewSydney, NSW
  • 2 reviews
  • Verified

Excellent service

published

A great experience so far and have been very happy with Nectr. The call centre lady was friendly and gave me good advice on my green energy plan. I would recommend them to people looking for good customer service.

Transparency
5/5
Customer Service
5/5
ServicesElectricity
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Everyday consumer
Everyday consumerSouth East Queensland, QLD
  • 2 reviews
  • 2 likes

Switched away from Nectr

published
Transparency
1/5
Customer Service
2/5
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  • Verified

Sweet Energy

published

Ive signed up and used nectr across two properties now and my experience has been nothing but positive. From signing up, receiving bills, to closing the account, the support and communication was top notch.

In my experience their support team replies to emails within a few hours.

Their billing, in contrast to other providers, is super clear and easy to follow.

Will be signing up again at the next property.

Transparency
5/5
Customer Service
5/5
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Questions & Answers

lynda h.
lynda h.asked

Why do i have a bill thats normally 3mths supply for mth thats ridiculous ur suppose to be cheaper and ur dearer

No answers
Ann
Annasked

My current energy provider is Origin energy and now I want to move to another energy provider. One comparison site suggested me Nectr, but I had never heard it before. Can I trust this Energy provider? is it a good decision to select them over origin energy?

5 answers
Ann
Ann

oh Thanks, Everyday consumer. I'll think more regarding this

lynda h.
lynda h.

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