Good product - terrible service
The neff oven is great - cooks evenly and has great features.
Neff has THE WORST customer service ever! I have 3 neff products and have not had one call satisfactorily resolved. My oven needs its first clean, but I can’t work out how to remove the telescopic racks, so I can’t do it. Customer service can not help and cannot provide instructions.
I bought from harvey Norman - who have offered excellent after sales service. The test kitchen at south Melbourne market is excellent too.
- Verified purchase
Great oven but self-clean is frustrating
This oven is excellent in that it cooks evenly and doesn't burn but after a certain time, an automatic message comes up saying it needs to have a self-clean which takes 1 hour and so far, has not been necessary as it's perfectly clean. I ignored it a few times but eventually operated the self-clean function as the instruction manual says it is important to do it, but as there was nothing to clean so was a complete waste of time.
Questions & Answers
Sorry, there are no questions yet.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.