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Netgear Arlo Pro
1.7 from 38 reviews

Reviews

1.7

38 reviews
5
(2)
4
(2)
3
(5)
2
(4)
1
(25)
  • Build Quality
    3.0 (14)
  • Value for Money
    1.7 (14)
  • Ease of Use
    3.0 (14)
  • Night Vision
    3.7 (11)
  • Connectivity / Reliability
    1.9 (13)
  • Ease of Installation
    4.6 (10)
  • Motion Detection
    2.6 (10)
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jason b

jason bPerth, WA

  • 2 reviews

Terrible Product - woeful support

published

Massive delay in 2 way audio, this combined with horrible speakers and volume scaling makes 2 way audio useless.

Often miss events as there is about a 2 second delay before the camera starts recording. For example the video will just show a head of someone at my door, despite the fact they have walked through the entire FOV of the camera to get there.

ZERO response to support requests, absolutely horrible product. I'm a tech person too!!

Purchased in March 2019 at JB Hifi Home for A$600.00.

Build Quality
Ease of Use
Value for Money
Functionality
Night Vision
Connectivity / Reliability
Ease of Installation
Motion Detection
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MA

MAbrisbane

  • 12 reviews

Battery faild and costumer service is not responding

published

The battery has been playing for a while and sometimes not charging. And now it failed completely and the customer service is keep giving the same instruction and not helping.

Purchased in April 2018 at JB Hi-Fi for A$500.00.

Build Quality
Ease of Use
Value for Money
Mike

MikeBendigo

  • 17 reviews

Good camera system which lacks essential functionality

published

Purchased in September 2019 at Jaycar Electronics.

Build Quality
Ease of Use
Value for Money
Functionality
Night Vision
Connectivity / Reliability
Ease of Installation
Motion Detection
See all answers
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L. Carmen

L. CarmenGreater Melbourne (Outer), VIC

  • 2 reviews

Expensive waste of time.

published

Ive had this for 3 years now and it has been an unreliable waste of time and money. From the get go there has been nothing but issues. This is a toy not a reliable security system. Yeah video quality is okay but system does not perform as expected for a video surveillance system and the features are gimmicks that are sketchy at the best of time. Some issues experienced: app show cameras offline, notifying but not recording, not notifying and not recording, lag etc. There is virtually no Arlo support and you spend hours trying to find a fix yourself. Do yourself a favour and buy a wired in system from a established and reliable security company. Youll save money time and headaches

Purchased in November 2017 for A$1,200.00.

Build Quality
Ease of Use
Value for Money
Functionality
Connectivity / Reliability
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Sonia

SoniaSydney, NSW

Would not recommend!

published

Horrible! Your first mistake is to even consider purchasing. You will spend more time fixing the issues, then the time the product actually works. Save your money and time. Your welcome!

Purchased in October 2018 at The Good Guys.

Build Quality
Ease of Use
Value for Money
Functionality
Night Vision
Connectivity / Reliability
Ease of Installation
Motion Detection
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Would not recommend

published

Purchased in September 2019 at ALDI for A$399.00.

Build Quality
Ease of Use
Value for Money
Functionality
Night Vision
Connectivity / Reliability
Ease of Installation
Motion Detection
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Lawson

LawsonHunter Region, NSW

Save yourself the hassle and don't buy this!

published

The service is aweful, battery subpar and they have repeatedly 'lost' my recordings from the cloud. Have a ready of their community page and see how often the service goes down. Recently lost 24H worth of videos because they updated the application with a bug! Do not buy, do not bother.

Purchased in August 2019 at Amazon for A$599.00.

Build Quality
Ease of Use
Value for Money
Functionality
Night Vision
Connectivity / Reliability
Ease of Installation
Motion Detection
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Greg

GregSydney, NSW

  • 3 reviews

Should have gone with Swann

published

Worked great for the first few months but now the base station refuses to connect to the WiFi. Have tried every reset, unplug this unplug that, wait ten minutes. Nothing. Going in the bin I think. Also they dont tell you that to get the geo fencing it must be hard wired. False alarms are by the hundreds and this drains the batteries very fast. Swann works on heat not movement apparently.

Purchased in January 2019 for A$1,020.00.

Build Quality
Ease of Use
Value for Money
Functionality
Night Vision
Connectivity / Reliability
Ease of Installation
Motion Detection
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DIYmech

DIYmech

  • 4 reviews
  • 1 like

Problem after problem

published

Purchased in September 2018.

Build Quality
Ease of Use
Value for Money
Functionality
Night Vision
Connectivity / Reliability
Ease of Installation
Motion Detection
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The reviewer stated that an incentive was offered for this review

Wireless Surveillance Systems

Find out how Netgear Arlo Pro compares to other Wireless Surveillance Systems

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TOTAL GARBAGE !.

published

Firstly, they are extremely expensive, the battery life is terrible as I can't get more than 3 days. You purchased the solar power units and they DO NOT improve battery life at all. During night time rain they do not work at all, and they freeze up at around 3 degrees. DO NOT WASTE YOUR MONEY !.

Purchased in May 2019 at Harvey Norman for A$890.00.

Build Quality
Ease of Use
Value for Money
Functionality
Connectivity / Reliability
See all answers
SMAL

SMALGreater Melbourne (Metropolitan), VIC

Arlo Pro Not what you expect

published

Purchased in May 2017 at Harvey Norman for A$1,400.00.

Build Quality
Ease of Use
Value for Money
Functionality
Night Vision
Connectivity / Reliability
Ease of Installation
Motion Detection
See all answers
Simon

SimonMetropolitan Adelaide, SA

  • 7 reviews
  • 1 like

Support really needs to be, exactly that.

published

Purchased in January 2017.

Build Quality
Ease of Use
Value for Money
Functionality
Night Vision
Connectivity / Reliability
Ease of Installation
Motion Detection
See all answers

AUD 1098.00 WASTED ON MOULDED PLASTICS

published

VMS4330P purchased on 24.06.2018 from Harvey Norman Chadstone.

Declines to work on 11.04.2019.

Thank my stars for product care. Taking back this weekend.

Better products on market for lesser.

Cloud storage plans will cost you a fortune.

Recommend buying with inheritance money only !!!!

Purchased in June 2018 at Harvey Norman Retail Stores - Electronics for A$1,098.00.

Build Quality
Ease of Use
Value for Money
Functionality
Night Vision
Connectivity / Reliability
See all answers
Technojames

TechnojamesSydney

  • 3 reviews

Do Not Buy From This Company

published

On the 7th of January 2019 Arlo issued a press release stating they will be providing HomeKit support before the end of March 2019.

Not only have they failed to deliver HomeKit support they are deliberately ignoring requests for information on their own community site.

In my opinion this is deceptive practices to announce features on their devices then fail to deliver those features AND refuse to explain or provide details to their customers.

Purchased in December 2018.

Shep

Shep

  • 2 reviews

Unreliable and Buggy

published

Purchased in July 2017 at JB Hi-Fi for A$1,000.00.

Build Quality
Ease of Use
Value for Money
Functionality
Night Vision
Connectivity / Reliability
Ease of Installation
Motion Detection
See all answers
Wireless Surveillance Systems

Find out how Netgear Arlo Pro compares to other Wireless Surveillance Systems

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Warranty honored in the end, but...

published

It took three months of constant communications with Netgear to finally have them honor their warranty on Arlo Pro. They finally replaced camera, battery, and charger. Still awaiting the magnetic wall mounts. My two cameras work fine now, except for usual frustrations of time delay of captured events. Not perfect but okay, battery longevity issues.

SM

SMMelbourne

  • 2 reviews
  • 2 likes

Waste of money: Poor Video Quality

published

I've had this unit for a year now. My gripes:

1. this is NOT a HD camera. The video captured is grainy and pixelated. Support will blame your environment, but the reality is that all video clips are stored on Arlo's servers and not in your environment, so they need to compress the heck out of videos, to make them smaller, before they upload it. The result is poor quality video.

2. No date/time stamp on video.

3. If the camera unit is offline for any reason, you get no notification. You have to constantly check cameras to see if they are online.

4. there are a whole pile of paid reviews on line that talk about how great it is. Don't believe them. Go to the Arlo forums and check out all the issues for your selves.

It's utter garbage now.

published

Product updates killed functionality and the updated APP is a disaster and no one at ARLO gives a shit. DONT WASTE YOUR MONEY unless you have absolutely nothing else to spend it on.

Ivan

IvanCosta Mesa

Poor warranty and customer service

published
Maureen

MaureenBallarat

  • 4 reviews
  • 6 likes

Great picture.But Batteries last 1week, and I'm forever recharging price is far Too much.

published

On 24/7
Recharge every week which is a Major hassle.
Should never have bought it.plus it is low activity.
No way I would recommend to Anyone.buy something with great reviews do your home work.

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Questions & Answers

JGO

JGOasked

Arlo Pro VMS4430 (4 Camera System)

With the Arlo Pro 2 System is there a minimum Broadband upload speed for its operation and cloud storage? Thanks

1 answer
SMAL
SMAL

Yes there is. The product manuals (google it online) state 1 Mbps upstream speed per camera - and that's for low quality streaming.

Russell Burks

Russell Burksasked

Arlo Pro VMS4230 (2 Camera System)

What cameras are compatible with this system?

No answers
Russell Burks

Russell Burksasked

Arlo Pro VMS4230 (2 Camera System)

What cameras are compatible with this model?

No answers

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