Terrible Product - woeful support
Massive delay in 2 way audio, this combined with horrible speakers and volume scaling makes 2 way audio useless.
Often miss events as there is about a 2 second delay before the camera starts recording. For example the video will just show a head of someone at my door, despite the fact they have walked through the entire FOV of the camera to get there.
ZERO response to support requests, absolutely horrible product. I'm a tech person too!!
Battery faild and costumer service is not responding
The battery has been playing for a while and sometimes not charging. And now it failed completely and the customer service is keep giving the same instruction and not helping.
Good camera system which lacks essential functionality
Arlo still have not added alert sound customisation to their app. The current alert is just a standard iOS 'pling' which doesn't wake you up at night. The ability to change this was requested FIVE YEARS AGO! I can not recommend a product, no matter how good it is, when support for it is so poor and the communication with customers is non-existent. Despite the support forum having a thread that spans over 50 pages Arlo have not had the decency to post a reply explaining any problems with programming this function into the app, or any other reaso...n this has taken over five years. When I find a good competitor's product my Arlo cameras are going straight on eBay. I already recommend my customers (which all see the Arlo base station and often ask what it is) to not buy this system but shop around for something else. If this excellent camera system had been sold by another company it would take over the market. All it needs is good support and Arlo just can't give that
Expensive waste of time.
Ive had this for 3 years now and it has been an unreliable waste of time and money. From the get go there has been nothing but issues. This is a toy not a reliable security system. Yeah video quality is okay but system does not perform as expected for a video surveillance system and the features are gimmicks that are sketchy at the best of time. Some issues experienced: app show cameras offline, notifying but not recording, not notifying and not recording, lag etc. There is virtually no Arlo support and you spend hours trying to find a fix yourself. Do yourself a favour and buy a wired in system from a established and reliable security company. Youll save money time and headaches
Purchased in November 2017 for A$1,200.00.
Would not recommend!
Horrible! Your first mistake is to even consider purchasing. You will spend more time fixing the issues, then the time the product actually works. Save your money and time. Your welcome!
Would not recommend
Rarely a week goes by where I don't have to mess around with re-syncing cameras etc. Very frustrating to own this unreliable system. Not the system for someone wanting to set and forget. Regular camera issues, having to remove cameras from network and re sync (not great when work away from home so can not re-add for weeks at a time). Rules in the app doesn't make a difference as the cameras don't record what the rule is set to, even when sensitivity is turned up it doesn't record all motion, people can be almost out of view and I habe many reco...rdings if nothing as it has missed all the action. Batteries dont last anywhere near as mong as expected between charges. I'm considering my money wasted and will be saving up for a replacement state asap.
Save yourself the hassle and don't buy this!
The service is aweful, battery subpar and they have repeatedly 'lost' my recordings from the cloud. Have a ready of their community page and see how often the service goes down. Recently lost 24H worth of videos because they updated the application with a bug! Do not buy, do not bother.
Should have gone with Swann
Worked great for the first few months but now the base station refuses to connect to the WiFi. Have tried every reset, unplug this unplug that, wait ten minutes. Nothing. Going in the bin I think. Also they dont tell you that to get the geo fencing it must be hard wired. False alarms are by the hundreds and this drains the batteries very fast. Swann works on heat not movement apparently.
Purchased in January 2019 for A$1,020.00.
- Arlo Pro VMB4000 (Base Station)
- Verified purchase
Problem after problem
The Arlo Pro base stations have not been made or designed well. I recently purchased a third base station and the same problems of showing disconnected on the Arlo app and very delayed motion alerts. A hard reset of the base stations seem to fix the problem, but every app update seems to mess thing up again. The camera quality is very average of a "HD" security camera. The amount of money to go wireless is not worth it, if you have the option of wiring a power supplied wifi camera go for it. (I didnt have that option) Battery life has been good...on the camera's lasting about 3 or more months atleast. I hope the new 4k version and arlo smart home bases have a much better performance. Netgear have always produced good products, but this may be one that sinks that ship
Purchased in September 2018.
The reviewer stated that an incentive was offered for this review
TOTAL GARBAGE !.
Firstly, they are extremely expensive, the battery life is terrible as I can't get more than 3 days. You purchased the solar power units and they DO NOT improve battery life at all. During night time rain they do not work at all, and they freeze up at around 3 degrees. DO NOT WASTE YOUR MONEY !.
- Arlo Pro VMS4430 (4 Camera System)
- Verified purchase
Arlo Pro Not what you expect
I've had the Arlo Pro system for 2 years now. The Arlo PRO is an easy to use and easy to setup security system. It has great features however they are highly unreliable. The security system is totally dependent on internet access and the Arlo Cloud service. If either of these are impacted then your security system wont work. Many times i find a camera is offline when i needed to review footage. The Arlo service wont tell you if any specific cameras have shutdown. So you will need to regularly check on them and power cycle them in order to work...again. The biggest issue i have with the system is that of poor video quality. The packaging and marketing all say HD, however when viewing the videos it's not even close to being HD. It’s not even close to being SD. The quality is closer to VGA with images grainy and pixelated even at a very short distance (2 meters away). You need to keep in mind that the recorded video files are all stored on Arlo Servers, and the higher the video quality the more storage is needed to store the files. So the video captured is compressed to minimize storage, and as a result you end up with very low quality recordings. Forget about trying to get a clear image of a face at 2 meters away. It's not going to happen with this system. Other minor issues i've found: 1. the lack of timestamp on the video. So when you record you don't know the date or time of recording. I don't know if the video footage could be used in a legal sense. 2. motion sensing is unreliable 3. when motion is triggered sometimes it will only record 5 seconds of video before stopping, when i've set it up to record 2 minute fixed length 4. Service is intermittently offline. When i want to check footage, i find that there are hours of no recordings on some camera when there has been an incident in front of my house. There are blocks of time during the day/might where the system is not uploading video footage. 5. Support is terrible. You open up cases and they never update/respond. Their forums are littered with complaints.
Support really needs to be, exactly that.
I've always been a huge fan of the Netgear Arlo Pro and all their home security product range.
I have the Arlo Pro with 3 cameras @ business premises with 2 Arlo Q plus
I also have Arlo Pro with 4 cameras @ residential home and 2 Arlo Q plus along with a yearly premier subscription for just over 2 years now.
I've also helped numerous others in assisting with their Arlo purchases, I'm now concerned with their after sales support for issues after my dealings with them very recently. Admittedly they replaced a couple faulty cameras at the early ...stages of owning the first unit, however fast forward 15 months and one of my base stations died, which has effectively killed off 3 cameras at my business as the base station is required for them to work. After testing all plugs/ adapters and base stations with my home unit (which still works well) I decided to make the call to support. I am truly disappointed and disgusted with their initial assessment. Was told I needed to buy a new base station within 5 mins of the call. Was told it was out of warranty. I understand the 'tech support' had to run through some checks however the lack of empathy and 'who cares' attitude really irked me enough that I had to be firm and explain to them that I would not take no for an answer, and that I demanded a replacement.
Purchased in January 2017.
AUD 1098.00 WASTED ON MOULDED PLASTICS
VMS4330P purchased on 24.06.2018 from Harvey Norman Chadstone.
Declines to work on 11.04.2019.
Thank my stars for product care. Taking back this weekend.
Better products on market for lesser.
Cloud storage plans will cost you a fortune.
Recommend buying with inheritance money only !!!!
Do Not Buy From This Company
On the 7th of January 2019 Arlo issued a press release stating they will be providing HomeKit support before the end of March 2019.
Not only have they failed to deliver HomeKit support they are deliberately ignoring requests for information on their own community site.
In my opinion this is deceptive practices to announce features on their devices then fail to deliver those features AND refuse to explain or provide details to their customers.
Purchased in December 2018.
Unreliable and Buggy
This system promised so much, but has delivered only disappointment. It's extremely buggy: the (Android) app hangs a lot and needs killing and restarting; the app will send me constant alerts that motion has been detected (say I've got home and haven't yet disarmed it) but when I try to disarm the system the app will tell me my system is offline (while it's uploading the videos!); it can take me minutes to arm the system when I'm leaving the house (while still on my home wifi); if I open the app on my wifi then leave home and switch to cellular...data the app will need killing to get it to work again. Also the battery in one of the cameras will no longer charge (after only a year). And don't get me started on ways it could be improved, such as automatic disarming while my phone is on my home wifi network, that would be too convenient. I'll never be buying one of these again and am definitely regretting buying this one.
Warranty honored in the end, but...
It took three months of constant communications with Netgear to finally have them honor their warranty on Arlo Pro. They finally replaced camera, battery, and charger. Still awaiting the magnetic wall mounts. My two cameras work fine now, except for usual frustrations of time delay of captured events. Not perfect but okay, battery longevity issues.
- Arlo Pro VMS4430 (4 Camera System)
- Verified purchase
Waste of money: Poor Video Quality
I've had this unit for a year now. My gripes:
1. this is NOT a HD camera. The video captured is grainy and pixelated. Support will blame your environment, but the reality is that all video clips are stored on Arlo's servers and not in your environment, so they need to compress the heck out of videos, to make them smaller, before they upload it. The result is poor quality video.
2. No date/time stamp on video.
3. If the camera unit is offline for any reason, you get no notification. You have to constantly check cameras to see if they are online.
4. there are a whole pile of paid reviews on line that talk about how great it is. Don't believe them. Go to the Arlo forums and check out all the issues for your selves.
It's utter garbage now.
Product updates killed functionality and the updated APP is a disaster and no one at ARLO gives a shit. DONT WASTE YOUR MONEY unless you have absolutely nothing else to spend it on.
Poor warranty and customer service
On continuously, battery barely lasts 30 days.
Besides false claims on battery longevity, Neatgear’s Arlo wireless service is an exercise in frustration when it comes to honoring their warranty.
One year ago I bought an Arlo Pro (camera 1) and needed to expand the area to cover with cameras.
I then bought a refurbished Arlo Pro (let’s call it 2) at Fry’s beginning of September, set it up and left for a trip. In one month I got
no videos recorded on refurbished camera 2, which worked only in live mode when it wasn’t off Camera.
When the wireless camera 2 failed to recharge or work entirely, 2 months after purchased, I went to Fry’s where they told me to deal with Netgear for it. ...
- Arlo Pro VMS4330 (3 Camera System)
- Verified purchase
Great picture.But Batteries last 1week, and I'm forever recharging price is far Too much.
Recharge every week which is a Major hassle.
Should never have bought it.plus it is low activity.
No way I would recommend to Anyone.buy something with great reviews do your home work.
Questions & Answers
With the Arlo Pro 2 System is there a minimum Broadband upload speed for its operation and cloud storage? Thanks
What cameras are compatible with this system?
What cameras are compatible with this model?
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