Do Not Buy Netgear Routers/modems
This router in particular is billed as an NBN FTTN compatible modem router combo and it appears to work on the surface, however, all the latest firmware versions have an issue where the FTTN connection will drop off, often also disconnecting WIFI, requiring a hard reboot of the router. Sometimes you can use ethernet or wait for WIFI to return, and manually reconnect to the NBN via the admin portal. For me, the internet will reconnect randomly after 5 to 45 minutes.
This is a known fault in the firmware versions V1.01.1.44x and newer. Multiple...complaints on the Netgear support forums acknowledge this. The only permanent solution is to roll back to a very old firmware version. Doing this will expose your router to very nasty security flaws and is NOT recommended by any expert. The Netgear support team will attempt to charge you for a support package before even attempting to fix the issue (which they cannot except by the firmware rollback as mentioned). Do not buy the subscription package, it's a complete scam. You are entitled to repair/replacement of the Netgear router under Australian consumer law for a reasonable period on the product (2-3 years). If they claim you are out of warranty period just repeat this and refer to the ACCC. https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund In my opinion, do not buy the Netgear Nighthawk X4S D7800. Personally I would not buy ANY Netgear product. And if you made the mistake of purchasing already, take it back and get a refund ASAP.
Dont waste your money
This is an old modem that is slow and easily knocked out by neighboring networks. It has no better wifi coverage than the Belong supplied FAST modem and it certainly takes a lot longer to reboot. The software doesn't allow full control of channels, radio, band, or signal output. Nor will it allow you to monitor individual device usage. For a $400 modem with so many good reviews, I feel it should be a better unit overall. As for contacting Netgear support, its a joke. The people you speak to have no clue and treat you like a dummy and lay the bl...ame on everything but the Netgear device. I have reverted back to the Belong supplied modem/router and our wifi has improved and we no longer get dropouts. I'm currently trying to return it for a refund.
Good modem for the first year. But...
On the first year using it on HFC NBN and it was very good on speed and range. Now I have consistently getting my 2.4g wifi network drop out on my phone and my PC couldn't detect 2.4g network. Have been reset seven times and try a lot way to fix it but it is still the same. Spending over a $400+ modem all I wish that it will last me for a few years. But sadly it did not....
Purchased in June 2018 for A$450.00.
A case of Jekyll and Mr Hyde router/modem
This modem/router has a case of Jekyll and Mr Hyde about it. The router aspect of the device is pretty good. It has great transfer speeds, doesn't slow down when multiple devices are attached and there are multiple USB 3.0 ports for hard drives etc and 4 good 1000baseT Ethernet ports.
The not so good is the modem. Its has a not so good VDSL2 modem. It uses a new Intel/Lantiq modem chip which pretty much only being used by this router which means the modem doesn't send and get information over the network as efficiently as every other modem tha...
Bad customer service
You call them they are rude over the phone someone named Gary
They talk like crap to you
I said don't talk to me rude they are bad at their jobs if not happy with their easy jobs don't do it
Had this modem router for few months. Used it from ADSL to now hfc NBN. No dropouts and great speed. I'm with Aussie Broadband. Setup was easy using app on phone.
Best modem I have owned
Connectivity is never a problem, I've been outside the house at about 17 metres away from the modem and it still connects, Never had a problem inside the house. I have had it for 3 years and haven't had a problem . I don't remember it being so difficult to set up either.
I will keep buying Netgear modems
3 years and still going strong
I've had my Nighthawk for over 3 years and it does exactly what's advertised. Have lived in several houses with various internet providers, including FTTB and NBN, and always found it easy to set up and manage. I usually have 12 devices attached by both ethernet and wifi, and it's a simple process to manage everything from static IPs to QOS through the Netgear interface. Have Sonos speakers running over wifi throughout the house and can also stream high bitrate 4K video on Apple TVs over wifi in two rooms without issue, which means I don't need...to have ethernet cords running everywhere. It keeps itself updated so I never have to go in to do any maintenance - really takes care of itself. ISP issues happen but that's nothing to do with the modem. Never needed any customer service so I can't really speak to that side of things. Very pleased with this option - it's a reliable little unit and it certainly seems to be able to handle a lot of throughput.
Purchased in June 2016.
Disappointing for the price
I bought this to try to fix a range issue in my house. While it does have decent range, it doesn’t work well with apple products. They regularly cannot connect. The network often drops out requiring a reset.
Purchased in December 2018 for A$500.00.
Good for 18 months use only
At around the 18 month point it started doing weird things with wifi and nbn that required rebooting to get a good connection with both. Swapped it over with another d7800 and incredibly had the same issues. Went back to a Netgear AC1750 and all perfect. So D7800 nit goid value at all.
D7800 No customer service after 90 days
I have had this modem for 9 months. I had no DSL connection so contacted NETGEAR, the customer service Pearson said that my modem has gone into default mode. I asked how to rectify that will cost you $$$
Buyer beware Telstra give 1 year support
Purchased in May 2018 for A$580.00.
Consistently failed since purchase April 2018
Sold to us on basis of strong signal and good for lots of devices and gaming.
Our experience has been a weaker signal than old Telstra modem and all devices frequently drop off wifi.
Netgear back up is difficult to obtain.
Netgear router log in help menu warns device may need factory settings reset after firmware updates. This all gets too technical and is not user friendly.
The product was also very difficult to set up requiring numerous calls to service centre and even a request for payment after 90 days after purchase date.
Much better then the isp modem
This is a all in one vdsl adsl modem router plus its NBN ready. I recommend setting up the device manually not automatically so you have no problems like drop outs they are often caused by incorrect settings or information by the auto setup. you can get all the information for manual setup from your isp. overall this device has significantly increased internet speeds and I am very happy with the product. one more thing I’d like to say is that this device has no (voip phone port) so if you need to run a home phone through the modem you can ether get a voip phone or a voip phone adapter which will cost roughly $80.
Faulty Product, avoid Netgear!
I purchased a Nighthawk D7800 which died after seven months. I paid the return freight and two weeks later got a free replacement. This new D7800 died two months later! Again Netgear promised a replacement if I paid the return postage. So I dispatched this second faulty unit and they received this D7800 three weeks ago and nothing has happened. I have spent hours on the phone with the only response "its on its way". But at the same time I received an email saying that my case will close in three days. Netgear has no customer complaint service you can get to. Avoid Netgears bad product and terrible service!!!
One of the Best Modems/Routers in today's market
I had issues with my previous modem/router, like constant at Wi Fi drop outs of Data not Wi Fi signal, lagging on playing HIGH resolution games and buffering watching live tv. Since I purchased the Netgear Nighthawk D7800 all problems fixed. I am extremely happy with its advanced technology inside, at the end it is worth its money and what you pay is what you get, I highly recommend this product to anyone.
The above issues are the most common issues so if you have encountered them buy the Netgear Nighthawk Modem/ Router
The netgear d7800 nighthawk was purchased to replace a netcomm basic modem. I am connected to fixed wireless nbn and I wanted a good modem to try to boost the signal so it could be picked up in a flat around 50m from my house. The netgear d7800 has the power to do this and is easy to set up and offers basic and advanced setup modes.
- Verified purchase
Fast and Reliable
Great product. Easy to setup, with detailed instructions. Great for gamers or families with loads of internet users. Minimal if not zero lagging on the internet quality. Happy Husband on this end! Also a very happy wife as it’s design is now a talking point in our house! Love it
Does what it says it will do
Previously had an optus router which did a terrible job and constantly would need to reboot and provided terrible speeds with more than one connection. Since investing in this router those problems have stopped. It has provided great return on my investment as I never have to worry about a slow internet connection again. It connects multiple devices and never misses a beat.
- Verified purchase
Excellent wifi coverage
Recently moved to FTTN NBN and needed a router that can support VDSL.. after a bit of research choose Nighthawk X4S D7800 AC2600 router.. So far it has been very good with wifi coverage and had not had any drops due to the router. Very easy and quick setup.. The only downside is that it doesn't support VOIP..
I bought this modem/router primarily to upgrade the number of connected devices that I can use and it didn't disappoint. Previous modem routers started slowing devices once one or two were connected, however now I'm able to connect 5 or 6 devices without any significant loss of signal. The modem/router will be constrained by your incoming internet speed, so don't expect it to create miracles with internet speed.
Questions & Answers
I have NBN over copper via old phone line. Will this modem router connect to this?
Yes it will. Just remember you only get free customer support for 90 days. After 90 days of purchase if you have any problems you will not get any assistance. I would search for a cheaper alternative. This is very expensive and your not getting your money’s worth with this product.
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