I bought this modem/router primarily to upgrade the number of connected devices that I can use and it didn't disappoint. Previous modem routers started slowing devices once one or two were connected, however now I'm able to connect 5 or 6 devices without any significant loss of signal. The modem/router will be constrained by your incoming internet speed, so don't expect it to create miracles with internet speed.
Using it as a router :(
I moved to Optus FTTN NBN in April, and the modem they supplied is a piece of rubbish - and the Wifi is atrocious. So I read into it, and found the Nighthawk XS4 was compatible with FTTN. So I bit the bullet and paid the huge amount - lucky it was on sale at the time. I have to admit setup was very easy, just plug it in select Optus and away you go... the problem..It syncs about 20MB slower than the modem supplied by Optus. AAAAGGHHHH - so after reading, reading and reading up, I found that it is a common problem, with no fix insight.
- Verified purchase
Does the job
Upgraded from standard Telco supplied router, instantly I was reaching atleast 30% improvement on connection via Wi-Fi. Set up was a bit more of a hassle then first thought, I called the helpline and they provided a bit of help but ultimately it was left up to me. Overall I am happy with the device
Have had this modem for 6 months now and it has worked faultlessly. Recommended. Fast and looks good. I have utilized its full potential as I'm only using it as a modem and not a home network setup with plug in play options. That's next once I figure out how to do it. Netgear genie could be a bit more in depth.
Over priced and under performing
Nothing but problems from the start, first firmware update modem no longer worked, same problem second replacement after spending hours on the phone to tech person overseas who could barely speak or under stand English I received a third modem and now this drops out when it likes RUBBISH PRODUCT
This not worth the money if your house is
Double brick with a lot of obstacle like glass is gonna greatly decrease the signal strength of this router, but this router will be （i think )very good router if you place it near your desktop and laptop, because the router can establish two network, one being the 5g network it is very fast for any within 1 m radius.
Spent a lot on this... overall disappointed
I've been having wifi issues for years with my Apple setup, so decided to invest on this modem to solve my problems. It didn't really help... I'll admit my apartment has solid concrete walls, but for $500 I'd have expected this unit to be able to penetrate the walls by a few meters. I struggle with reception in the bedroom, which is only about 5-8m from the modem. Should have just stuck with the unit TPG provided.
Does not work with FTTN and NETGEAR support cannot find a fix
Will not work with FTTN and unfortunately it has been 3 months and many hours with NETGEAR support (which is overseas and totally unhelpful) has refused to find a fix for the issue.
Some of the worst customer service I have ever had......much worse than Telstra!
The restarting of the unit is painfully slow for something that is suppose to have an amazing processor at its core
Not a user friendly to setup
Bought this product to replace an old outdated modem/router. when I went to install it the troubles started for my install. A lot of trouble shooting was left out in the instruction booklets you get in the box.The item wasn't responding to the setup as was written in the instruction. Finally got it set up with the help from netgear tech support. It's running now and all seems fine. Buyers be ware you might need some help from your Tech support on this unit.Apart from that it's much faster than old unit.
Questions & Answers
I have NBN over copper via old phone line. Will this modem router connect to this?
Yes it will. Just remember you only get free customer support for 90 days. After 90 days of purchase if you have any problems you will not get any assistance. I would search for a cheaper alternative. This is very expensive and your not getting your money’s worth with this product.
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