Didn't work, no Netgear support
No idea if it's any good, couldn't get it to connect to internet. Hour & half on ph to internet provider who couldn't get it going then tried Netgear support - calls dropped out after few mins, 4 times - gave them my number to call back but said they couldn't. Netgear support non existant - because over their 90 day limit? Support is everything for ongoing sales, never Netgear again. Waste of a lot of money.
Purchased in May 2020 for $400.00.
Drops Either 2.4 or 5G channels constantly.
Not a good item at all, I have to reboot it every other day when it decides to just stop devices connecting to one of the channels. Sometimes the channel appears to be there but won’t allow you to reconnect to it, other times the channel disappears totally.
Another minor point I simply hate with this is having to put in your log in details every single time you have to go into the settings, which unfortunately you do, trying to work out if it’s the router which has stopped working or not. It appears the firmware is very substandard which othe...r users seem to find as well. I suppose the writing was on the wall when I first got it and the Netgear nighthawk app which apparently replaced the Genie app, didn’t work for this model..... I thought the ISP supplied router was not a good one, until I encountered this pile of junk. Fortunately unlike others I got this from reward points so don’t feel as if I have wasted a large amount of money, but i guess in reality I have as if I hadn’t got that I would have got something more useful like a chocolate fireguard. I am now considering going to a mesh network in the house and I know which brand I will definitely NOT be buying.
Purchased in December 2019.
It's a lemon.
If you want to spend a week trying to enter basic router settings, only to find that wi-fi constantly cuts out, devices are forgotten and IPs get assigned to multiple devices at the same time, then this is the device for you! If you get a kick out of taking a hammer to a chunk of plastic and circuitry it's hard to pass up this majestic lemon.
Idk quite how Netgear manages to come up with such garbage firmware, but they do an outstanding job of it. Netgear never again.
Purchased in January 2021.
Great when it works but wifi is unreliable.
Wifi randomly drops out at least three times a week requiring a reset.
Firmware version makes no difference even with december 2020 1.00.58.
The problem exists for everyone on both 2.4ghz and 5ghz bands.
When it works it is great being both fast with eccellent resource handling and exceptional wifi range.
Netgear know about the wifi issue and simply refuse to fix it. Half a dozen firmwares later and the problem still exists.
Such a shame because it has such great potential. But you'd expect better reliability for $450.
WiFi issues unbearable
This router has issues with the 2.4GHz wifi band. Requires at least a daily reset and eventually devices start dropping off and cannot reconnect. Have been unable to fix and Netgear support unhelpful. Google search this and you will see many others have the same issue. Netgear support website provides suggestion to fix that does not work and marks as "solved" - UNHELPFUL (https://community.netgear.com/t5/Nighthawk-WiFi-Routers/2-4ghz-stops-working/td-p/494947)
Purchased in April 2020 for $400.00.
Do Not Buy Netgear Routers/modems
This router in particular is billed as an NBN FTTN compatible modem router combo and it appears to work on the surface, however, all the latest firmware versions have an issue where the FTTN connection will drop off, often also disconnecting WIFI, requiring a hard reboot of the router. Sometimes you can use ethernet or wait for WIFI to return, and manually reconnect to the NBN via the admin portal. For me, the internet will reconnect randomly after 5 to 45 minutes.
This is a known fault in the firmware versions V1.01.1.44x and newer. Multiple...complaints on the Netgear support forums acknowledge this. The only permanent solution is to roll back to a very old firmware version. Doing this will expose your router to very nasty security flaws and is NOT recommended by any expert. The Netgear support team will attempt to charge you for a support package before even attempting to fix the issue (which they cannot except by the firmware rollback as mentioned). Do not buy the subscription package, it's a complete scam. You are entitled to repair/replacement of the Netgear router under Australian consumer law for a reasonable period on the product (2-3 years). If they claim you are out of warranty period just repeat this and refer to the ACCC. https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund In my opinion, do not buy the Netgear Nighthawk X4S D7800. Personally I would not buy ANY Netgear product. And if you made the mistake of purchasing already, take it back and get a refund ASAP.
Purchased in January 2019 at JB Hi-Fi for $250.00.
Dont waste your money
This is an old modem that is slow and easily knocked out by neighboring networks. It has no better wifi coverage than the Belong supplied FAST modem and it certainly takes a lot longer to reboot. The software doesn't allow full control of channels, radio, band, or signal output. Nor will it allow you to monitor individual device usage. For a $400 modem with so many good reviews, I feel it should be a better unit overall. As for contacting Netgear support, its a joke. The people you speak to have no clue and treat you like a dummy and lay the bl...ame on everything but the Netgear device. I have reverted back to the Belong supplied modem/router and our wifi has improved and we no longer get dropouts. I'm currently trying to return it for a refund.
Purchased in July 2020 at Bing Lee Online store for $405.00.
D7800 No customer service after 90 days
I have had this modem for 9 months. I had no DSL connection so contacted NETGEAR, the customer service Pearson said that my modem has gone into default mode. I asked how to rectify that will cost you $$$
Buyer beware Telstra give 1 year support
Purchased in May 2018 for $580.00.
Consistently failed since purchase April 2018
Sold to us on basis of strong signal and good for lots of devices and gaming.
Our experience has been a weaker signal than old Telstra modem and all devices frequently drop off wifi.
Netgear back up is difficult to obtain.
Netgear router log in help menu warns device may need factory settings reset after firmware updates. This all gets too technical and is not user friendly.
The product was also very difficult to set up requiring numerous calls to service centre and even a request for payment after 90 days after purchase date.
Faulty Product, avoid Netgear!
I purchased a Nighthawk D7800 which died after seven months. I paid the return freight and two weeks later got a free replacement. This new D7800 died two months later! Again Netgear promised a replacement if I paid the return postage. So I dispatched this second faulty unit and they received this D7800 three weeks ago and nothing has happened. I have spent hours on the phone with the only response "its on its way". But at the same time I received an email saying that my case will close in three days. Netgear has no customer complaint service you can get to. Avoid Netgears bad product and terrible service!!!
Over priced and under performing
Nothing but problems from the start, first firmware update modem no longer worked, same problem second replacement after spending hours on the phone to tech person overseas who could barely speak or under stand English I received a third modem and now this drops out when it likes RUBBISH PRODUCT
Does not work with FTTN and NETGEAR support cannot find a fix
Will not work with FTTN and unfortunately it has been 3 months and many hours with NETGEAR support (which is overseas and totally unhelpful) has refused to find a fix for the issue.
Some of the worst customer service I have ever had......much worse than Telstra!
The restarting of the unit is painfully slow for something that is suppose to have an amazing processor at its core
Questions & Answers
Is it ready for NBN?
Yes, but the router has multiple firmware issues and it's not worth the risk for such an expensive product. Look elsewhere.
I have NBN over copper via old phone line. Will this modem router connect to this?
Yes this router will work with NBN FTN.
Yes it will. Just remember you only get free customer support for 90 days. After 90 days of purchase if you have any problems you will not get any assistance. I would search for a cheaper alternative. This is very expensive and your not getting your money’s worth with this product.
|Category||Routers and Modems|
|Frequency Band||Dual-Band (2.4GHz, 5.0GHz)|
|Features||Beamforming, External Antennas and Parental Controls|
|Maximum Wireless Speed||1,733 Mbps|
|Number of Ethernet Ports||5|
|Wi-Fi Standard||802.11 a, 802.11 ac, 802.11 b, 802.11 g and 802.11 n|
|DSL Support||ADSL, ADSL2+, VDSL and VDSL2|
|Number of USB 3.0 Ports||2|
|Dimensions||50 x 285 x 185 mm|
|Manufacturer Warranty||2 year(s)|
Visit official website
- MPN: 36035850
- GTIN12: 606449109443
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