5Neverfail Spring Water

Neverfail Spring Water

 Verified
5Neverfail Spring Water
1.8

349 reviews

PositivevsNegative
21% · 72274 · 79%

Reviews

349 reviews
Jason
Jason4 posts
 

Customer Service None Existence

There customer service centre cannot be got hold of they keep you in hold for hours then the call clicks off. So you cannot cancel your account and they keep on sending the product you no longer want and deducting the funds from your account.
Coronafied v.
Coronafied v.Perth, WA
  Verified

Terrible service and dirty water

i am on hold since more than an hour and no one has picked up the phone as i have noticed this unidentified floating flakes in my water bottle want to cancel no one has answered the call or called back terrible customer services Show details
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Kay G.
Kay G.Metropolitan Adelaide, SA
 

Customer care is terrible

Expect to wait for 40mins or more on both the phone & live chat. Dont go with them if you have another option. Show details
Eileen
EileenPerth, WA8 posts
 

Simply Disgusting

I get home delivery and the content in the bottle had floating unidentifiable bits in it. If my bottle has this, how many other people have the same? This is drinking water and totally unacceptable. Video attached. Can’t get through to customer service. Their service is appalling Show details
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Chris
ChrisSydney, NSW
 

Customer service

Very poor service
On hold as soon as their customer service center opens no response.
An hour later.... Still on hold. Neverfail.... Alwaysfail. Ordered back in September
Got a water bottle
No fountain
What a joke! Show details
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Amanda
Amanda
 
Jennifer Brodie
Jennifer BrodieSouth-Eastern Region, NSW
 

Trying to contact them about change of details

I am unable to log in to change details as shop is under new management and need to change details. I have been on phone 1 hour and 30 minutes so far. There is no way on website to do a query which would be much more helpful. Music when on hold becomes very grating on nerves. Not very happy with their website.
Andy
AndySydney, NSW2 posts
 

Absolutely useless

Can’t get through to discuss my non delivery over an hour on hold each time I call and can’t get through
Janice Russell
Janice Russell
 

Neverfail what a joke !- If if it were not so infuriating!

Hopeless service
Keep being told payment is overdue when it has been paid . Today we were told the account has been closed .
Good saves me the trouble
They don’t answer the phone, the website doesn’t work and there is no email address, useless accounts department.
Undoubtedly the worst - “Neverfail” what a joke!!!
The dispenser and the bottles can go out in the council cleanup.
Ruth
RuthMetropolitan Adelaide, SA3 posts
 

Ripped off don't order from them

I ordered from them a ceramic well and 2 large bottles of water. I was fobbed of 4 times via the call centre. They deducted $64 from my account. They failed to deliver or give a time frame for delivery. I asked for a refund, and I was told I have to fill in a form via email. I then informed them I will be calling office of consumer affairs in South Australia. I was told to contact my bank and do a card dispute. I have filled in the dispute details under failed delivery of goods. I'm unemployed ATM so having $64 and receive any goods is an extremely low act from them. I'm hoping my bank will assist and I will get a refund asap. I'm extremely disappointed in the company and don't recommend them at all. Show details
Gwen M.
Gwen M.Western Australia
 

Take your money don’t give goods

Cooler broke and waiting 6 weeks for a new one with constant excuses and failed delivery disgusting service Show details
MAC 2048
MAC 2048Sydney, NSW
 

Avoid at all costs

Can not provide their core service, deliver water. Their customer service to get this resolved has been appalling, I've cancelled our account and yet can't even say when they will collect their equipment.

Plenty of better, cheaper alternatives out there.

Have been a business customer for over 16 years, until today...

Chris
ChrisNorth Queensland, QLD3 posts
 

AlwaysFail

This company has complete incompetence when it comes to accounting.
I had an account with the company and pay at time of receipt of the invoice. Two separate occasions I received a debt collection from Commercial Credit Services for a bill that did not exist. After demonstrating the bill was paid to date and supplied all evidence this got squashed.
Do yourself a favour, find yourself an alternative provider who can actually keep records of the bills and not cause you or your company extra stress. 0/10 for all customer service requests after I called their office and no action was made from their office in rectifying the situation.

There is a reason they have such a low review everywhere, do you research and don't use them. Show details

Admin
AdminSydney, NSW
  Verified

Repeatedly charged for deliveries that weren't made with no refund

I have repeatedly contacted Neverfail about invoices for deliveries that were never made. We were charged and no money was refunded. Our account should be over $125 in credit but we still get told we are owing money. I paused deliveries yet received another invoice for a delivery that wasn't made, they renewed deliveries on their end without authorisation but did not deliver. How ironically this company is named when there seems to be failure after failure with absolutely no resolution no matter how many times I contact them.
Jocko
JockoWide Bay-Burnett, QLD2 posts
 

Non Delivery

Neverfail Spring Water company is USELESS. they promised my delivery on 31st July, cancelled to 7th Aug, cancelled to 14th August, cancelled to 18th august, cancelled to today 211st August, not delivered
Jocko
Jocko  
More

And again today No Delivery. took them over 45 mins to answer the phone

SometimesIReviewStuff
SometimesIReviewStuffSouth East Queensland, QLD4 posts
 

Can’t complain

So far haven’t had any issues, bought the cooker and 2 bottles, they were delivered then a week later I’ve ordered another two bottles and a day later got confirmation the next two come tomorrow. The delivery driver was super nice too. Show details
Still / Mineral Waters

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Mitch
MitchGoldfields, WA
 

Worst company to deal with

They never answer their phones
They charge for a service that you don't receive
They hide behind that fact they can't get delivery drivers for my area, we offered to do the work for them, they didn't do anything about it and still use that excuse.
They don't reply to messages

DO NOT SUBSCRIBE TO THEM.

Mrs
MrsBrisbane18 posts
 

Caveat Emptor or Buyer Beware

This bottle works only with neverfail products. We bought 4 bottles and non are compatible with our water cooler. We have been offered to buy/rent their water cooler, but why would we ours is fine and works with other water suppliers. NO REFUND Show details
WifedUp
WifedUp7 posts
 

HORRIBLE HORRIBLE SERVICE

I cannot even begin to say how horrible this company is I’ve been chasing water from neverfail for 3 months now but they are happy to keep charging me for the rental every month what’s the actual point of paying for the cooler rental when they don’t even deliver me water I’ve called sooooo many times with the same response well call you back or it’s been placed should be arriving next week yeah 3 months later and nothing.

Stay very clear of this shoddy place

Alexb
AlexbSydney, NSW3 posts
 

Hopeless company

We have been waiting for water for 3 weeks now.
Too many excuses. Show details
Andrew
Andrew2 posts
 

Your delivery service has gone to crap

My business has been using never fail for years, every time a delivery is scheduled it never turns up & gets rescheduled. Only to not turn up again & get rescheduled again.

What is going on? was perfect for years, all of a sudden delivery is a nightmare.

I have just been rescheduled again for tomorrow, I've just called, apparently the driver was sick today, was he also sick the other 6 times? this should have been delivered 3 weeks ago.

Doesn't turn up tomorrow I will cancel the account.

Sandy
SandyMid North Coast, NSW
 

Appalling Service

They were very quick to take my money in December, even though they don't deliver in my area. It is now May and I am still waiting for my refund. I am constantly chasing this up and have done everything they requested of me and still no refund. I will not be recommending this company Show details
aed
aedSydney, NSW2 posts
 

Worst company I have ever dealt with

Absolutely no customer service - tried on numerous occasions to cancel my contract and water was still being delivered to us. After 2 months and still no luck I have just had to pay for the renewal of the hired benchtop cooler (which I had tried to cancel numerous times) as well as the sealed water bottles I never wanted! Finally the cooler and bottles have been collected - I won't ever recommend this company Show details
Alastair
Alastair2 posts
 

Poor service again always chasing

Be nice if neverfail actually delivered on the days they say they will
Tell and confirm a day then you have to chase them and its a week later
Green Earth Logistics
Green Earth Logistics
 

Worst Services

Extremely Poor Service. The customer service staff are not responsible.
ianinfinance
ianinfinanceSydney, NSW4 posts
 

Neverfail failure

Customer of some 10 years. Ordered 3 bottles for our cooler on 27 February. Very helpful person on the phone. REITERATED NO DELIVERIES ON FRIDAYS. 28 February get a text from NEVERFAIL to say delivery on FRIDAY 3 March.
WHAT IS WRONG WITH THIS BUSINESS?????? Show details
Still / Mineral Waters

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Mirree B.
Mirree B.Central West, NSW
 

Very poor service and customer service

There is no email in which to make complaints or communication with someone that actually cares. They say they will process changes to your order or cancel order when you speak to customer service on phone or live chat but in reality nothing gets done. Plus the website doesn't work properly, you cannot cancel any active orders like they say you can, the website is useless.
PCFP
PCFP
 

WHAT IS HAPPENING WITH NEVERFAIL !!!!

Very frustrating.. our regular monthly was cancelled again for the 5th time! I get this sms message everytime apologizing about the delay. At the end of the message, it's stated ' how committed and reliable their service'... it 's an insult !! Is there a customer service manager or product manager that is in charge!! The company name should be " ALWAYS FAIL " Show details
Brooke
Brooke
 

Wouldn't even give it 1 star

Empty water bottles sitting for weeks no water delivered for 3 weeks. To get ahold on the phone to them just to get through takes longer then centerlink not even joking.. changed companies thank god.
Disappointed
DisappointedMetropolitan Adelaide, SA
 

Lack of customer service

Ive had my water delivered to my place of business for the last 15 years in which there has never been a missed delivery date and every query made has been actioned almost immediately. Unfortunately, this company has changed in that there is no care factor for their clients, having to make multiple phone calls to chase up a delivery is not professional in my opinion. Furthermore they are no longer competitive as there are other companies offering brilliant service with lower fees. Needless to say, I will be moving my business elsewhere and I highly recommend you give this company a big miss! Show details
Angie
AngieCentral West, NSW4 posts
 

Extremely Poor Service

The poorest customer services I have encountered, and to make it worse they make a mistake and make no effort to fix it and do not take responsibility for their actions. And yes, it is just water, although when you have an office of 200 plus staff across a number of locations it is a challenge to replenish. Whilst we have had an account for several years, I will now be looking at alternative vendors. Show details
Ricci M
Ricci MGreater Melbourne (Outer), VIC
 
Gary B.
Gary B.2 posts
 
Fairenough
Fairenough
 

Brutal customer service

My 89 year old mother has been a customer for over 30 years. She can’t use a computer to pay online and relies on a paper invoice to be left with the bottles. Most often it is not left and she now receives debt collection notices as the first sign she hasn’t paid.
This company won’t work with her and you all should be wary of anyone who treats customers like this.
There are much better alternatives. Surprisingly this is now owned by Coca Cola, supposedly a premier marketing company? Not!
Emma Port Douglas
Emma Port Douglas2 posts
 

Neverfail - never arrive

Worst customer service ever provided. Waited 3 weeks to be assigned to a driver... then it was missed and have been told have to wait for another 28 days. Cannot discuss issues with anyone other than call centre staff who are not empowered to do anything. Also the new website is rubbish Show details
Sammi
Sammi
 

Cancelling subscription

Never fail has the worse customer service, I emailed to have my services cancelled but they sent more water next day, either they don’t read emails or are avoiding cancellation email so they can make more money
Still / Mineral Waters

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Mukesh
MukeshGreater Melbourne (Outer), VIC
 

Very terrible service

The customer service officers are not helpful. Delivery drivers and supervisors don't care. The culture need to change. Repeated complaints not address.
Not Happy
Not Happy
 

Shonky service - don't use

Being new at a company I've been dealing with the billing issues for the whole year I've been here. Different statement every time, and when I prove I paid, they sent me another that makes me think they are making this stuff up as they go. Changing suppliers finally.
Sally S.
Sally S.South East Queensland, QLD
 
Cassandra R.
Cassandra R.Greater Melbourne (Metropolitan), VIC
 
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