New Age Manta Ray 18ft issues
We purchased our van in 2018 from Bairnsdale New Age outlet and they were great to deal with however as we live in Port Stephens we had to use Beresfield for our services. What a nightmare - we had several problems and they accused us of changing things ourselves and were very loathe to fix things. Took weeks to fix things which turned out to be minor issues. We would not recommend them to anybody as they are only interested in selling vans. New Age need to improve their work during in construction and have better standards and also who they allow to have franchises representing their company .Graeme
It is frustrating when your van is not wired as 12v under warranty you have it fixed supposedly only down the track the whole van wiring burns out due to inferior wiring and they dont want to know you. New age need to look more closely at the people they use to wire their vans as they let them down. We could have burnt to death in our van because of this.we love our van but has put a bad taste in our mouth
- 18ft Ensuite
- Verified purchase
Great van but a couple of teething problems, hopefully New Age will rectify these!
Our 2016 New Age MR18ES2 2nd Owner, has the same problem with the water filter, cracked at the thread, most likely from being over tightened and siliconed up to prevent leaks. I believe the pump is operated by a pressure switch similar to our previous van. Our 12V pump runs continuously and we only get a dribble from the taps. Maybe an air lock on the suction side I thought! So as the suction line goes up over the axles I thought I would fill the tanks to get water flowing in the suction line, Unscrewed the hose from the filter housing and ...filled the tanks. Water was running out from a hose beneath the van, checked under the van and there was a cut or burr from a tool or some such in a host connecting both tanks at the top, unsure what this hose/pipework is for, it T's off and runs away somewhere, maybe for the water gauge. Have sent an email to VA Caravans, will see whet their response is. The van is just 6 months old and still subject to Australian Consumer Law Rights. Mike
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