- New Age Manta Ray
- Verified purchase
Correction to wrong information
Johnno, You have it all wrong or you have not bought a MR deluxe. The Web site says 16" tyres and my December 2016 purchased van has them, Mickey Thompson MTR. My Fridge is Thetford N504.3r which is 164ltrs. So I don't know what you have fitted.
My opinion is the van is very well appointed. There are no cheap parts or fittings. They are mostly industry standard supplied to the caravan market. I have only used it for a two week shake down trip staying at a caravan park, where I became familiar with the workings testing the van both on the gr...
- 18ft Ensuite
- Verified purchase
Great van but a couple of teething problems, hopefully New Age will rectify these!
Our 2016 New Age MR18ES2 2nd Owner, has the same problem with the water filter, cracked at the thread, most likely from being over tightened and siliconed up to prevent leaks. I believe the pump is operated by a pressure switch similar to our previous van. Our 12V pump runs continuously and we only get a dribble from the taps. Maybe an air lock on the suction side I thought! So as the suction line goes up over the axles I thought I would fill the tanks to get water flowing in the suction line, Unscrewed the hose from the filter housing and ...filled the tanks. Water was running out from a hose beneath the van, checked under the van and there was a cut or burr from a tool or some such in a host connecting both tanks at the top, unsure what this hose/pipework is for, it T's off and runs away somewhere, maybe for the water gauge. Have sent an email to VA Caravans, will see whet their response is. The van is just 6 months old and still subject to Australian Consumer Law Rights. Mike
Purchased a Manta Ray 19E SE (special edition) earlier this year from New Age caravans Gold Coast.
I could not be happier with the service we received from Scott and the rest of the staff.
April 5th 2018 Update: Quality is far better than that in the Junko sorry Jayco vans
Happy with the Manta Ray 19er se
Only thing is that the staff at the dealer New Age Gold Coast need more training in how to set up the WDH's that they say oh you will need as WDH and cant set it up correctly.
Still trying to find some one that can help me set it up correctly some places will only help out if I buy a new WDH from them.
Ticks all the boxes for us!
This is our 2nd New Age van after upgrading for more off-road capability. This van has great ground clearance, and a rugged exterior look, yet inside has luxurious fittings and layout. NA Gold Coast have provided great after sales service and promptly attended to some minor warranty claims after our 10,000km shake down trip to Birdsville and Cape York. I would definitely recommend this van to those looking to go a bit further.
Problems with van rolling at the top seems too high off the ground unstable
Van not towing well rolling from side to side looking at getting heavier shocks fitted this should have been done on manufacture the shocks are under engineered for weight of van causing a dangerous rolling from the top you can push on the side of the van and the whole van rocks easily will not be towing this van until problem is solved.
Purchased Manta Ray MR18ER 4 months old. Second owner.
Notified New Age dealership of change of ownership.
Asked if new van warranty changed with van, ans: no, no warranty from here on.
After last trip found the 12v water pump filter housing leaking, upon inspection what I found amazed me. The bowl was cracked at the thread ( put on too tight) so it had been siliconed up inside and out (Could have used this for drinking). Naturally replaced the $30 part.
The plumbing leaves a lot to be desired, sink drain pipe joins with the shower, vanity basin and Washing machine.
When you discharge water fr...
Attention to detail ( Not )
We purchased our Manta Ray Deluxe MR16E in October 2014, with a delivery promised May 2015, ended up getting it late June. From day 1 we new there was some issues. New Age had 9 months to think about this van. They knew it was being registered in NSW with laws on location and height of number plates, yet it turns up with a spare tyre rack mounted plate and light as an after thought, boogie ! The rest of the under floor wiring was similar, wiring to tight, insufficient supports so part of the wiring loom hung below chassis rail, not water proof ...connection on ESC and electric brakes ( this will cause cables to corrode and eventually fail), cable gourmets falling out of the chassis rail so the wiring was wearing on the chassis. I have had to re route the hand brake cable so that it no longer rubbed on the wiring loom. The best was ESC wiring to the Anderson plug was about 200mm short and just taped with insulation tape that fell off by the timeh we got the van home. When I reported this the comment from New Age was that I should move the ESC socket closer to the tow hitch ! Mmhh. The rest they would not consider fixing. Inside the cupboard doors and draws rub together when opened. The fridge trim panel on kitchen bench fell off, the cafe dinner table leg rusted as did the SS hinge on the table. The vanity basin had a star crack in it that someone has tried to fill, they were not interested in that either. The water pressure pump nuisance cycles at the most odd times. The water tanks get an air lock so they can not be filled in one go. The welding work I suspect has not been finished properly because we have rusting problems bleeding through the paintwork. I have read this other reviews and it appears to be a common problem. Another major problem for us was the uninsulated floor. We first used the van in Western NSW mid winter where we experienced several sub zero nights. The problem was the floor, uninsulated is was unbearably cold to stand on and you could feel the cold just seeping up though it, for an insulated van it was very cold with condensation problems. I have since insulated the floor to fix this problem. The positives are that the road clearance height is great for the areas we go and the van tows extremely well, it behaves well on and off the road. The suspension is good and braking excellent. The service department at Nowra NSW has been excellent and have really tried to have these problems addressed, many thanks guys. The negatives apart from what has been detailed previously is the attitude of all I have spoken with thus far from New Age themselves. I have been told straight out by one individual that works for them that quote " our vans have the best finish in the market " if this is true probably does not speak well for the industry as a whole in quality assurance. Would I buy another, probably not given the poor care factor of New Age in after sales matters.
The towing frame (floor frame) poor rust prevention quality
No complaints regarding the interior finish, but lacking in certain areas 1 being the undercarriage frame, weld splatter left on prior to touching up the frame, rust appearing on welding joints and water tank mounting straps, they use Dura Gal tubing, it's means a constant maintenance issue to prevent the rust overtaking, for the money you pay why they don't provide a hot dipped gal frame is beyond me, after all the vans cost enough, I have also replaced the bolts for the foot corner stands, they used cheap chrome plated bolts that have rusted ...they don't last long, my van is under two years old, the window blinds bind up a lot and are hard to operate, they cut corners on certain items that puts the van in a status of not the top quality vans built. One of my issues that I complained about was the height of the number plate being ilegal regarding NSW RTA REGULATIONS, admitably New Age agreed to sent me a kit to fix the issue, but I would be left with a hole to patch where the light and wiring was previously fitted, and I was expected to do the rectification myself. It appears that since the caravan industry has boomed, mainly because of the baby boomers, customers are not given quality for price, a lot of people are unaware of these issues as they are not familiar to theses failings of constructions, taking advantage of elder people, the warrenty is no where long enough, 12 months, I'm not the happiest customer due the the skimping in these issues mentioned above, Would I buy from New Age again? Probably not.
The gift that keeps on giving!
With any product of significant investment comes the purchase cooling period. New Age Caravans "Manta Ray" or any other model of caravan in their portfolio is no different than buying a new or preloved vehicle. Great luxury and functionality are always the key to their sales success! Most reviews list the pros and the cons of New Age caravans but omit the reason why the investor went with the New Age model they fell in love with in the beginning at the point of purchase. Our investment has and will never be without challenges but I can assure y...ou as the reader, we know without a doubt that we made the right investment decision for both our lifestyle and most importantly our well being! We have only had 6 caravanning adventures since we invested in our new lifestyle but we are planning more and more trips as we go. If you need a new lease on life with endless possibilities then invest wisely in a New Age caravan and tell them Philly sent you. By the way the only thing I wish our New Age caravan had is a hot tub!
Not all perfect
Mmmm where to start. Our Manta Ray deluxe mr16e has had issues from the first trip, as of December 2015 it is a month old. While many of the inclusions are welcome, some are over kill. There are 18 seperate lights in the main cabin, I think that's over kill as it makes the roof look like Chinese checkers. A few well places led strip lights would have been just as effective. Although storage is good, most of the cupboards are completely different sizes, resulting in kitchenware being stored all over the van, rather than in a central location. De...spite being a light duty four wheel drive, it's way to high, the ride height could come down 6-8 inches and not effect overall performance. A round sink with no where to put washing up is a pain, resulting in storage of dish drainers and trays to capture excess water. And yes this was one of the compromises we knew about but still struggle with. One month old and its issues. Bathroom door fell off its rollers, it was held on with metal threaded screws rather than wood screws? Tap on the drawbar was mounted so high it can't be turned on without fouling the front tub. Cheap Chinese out side speakers distort even at low volume Scratches on the door at pick up, over a month now, still waiting for a response fom new age? And the most serious, the ALKO esc doesn't work, and was told by the dealer, connecting it whilst faulty could result in the brakes locking on!
Manta Ray MR16E Deluxe (Offroad)
Bought this van 4 months ago and done a couple of trips now. This van is faultless! Everything works perfectly. The cabinets are better quality than 99% of homes. The fittings and everything on the van is all brand name and not cheap chinese copies. The layout is well thought out, the independant suspension comes from a quality supplier, the Marine BBQ works great (done the odd roast in it now) the full size ensuite with that great 3kg front loading washing machine has my wife excited!
The only thing we might alter is to fit a grey water tank.
2013/14 new age manta ray
Our family have been caravanning now for over 30 yrs ,our family has now purchased two new, New age Manta Rays , which we brought from the Brisbane show .
We spent many weekends , looking for a new van , saw so many different brands , heard so many different stories , went with what we thought was the best , haven't been happier .
The New Age caravan mob , are like family , they still are interested in you once you leave the yard .
Don't look back , go and buy a New Age Van .
the finish and detail on the interior and exterior is of a very high standard
havent been able to pick any faults with our van yet . oh needs another light above the mirror in vanity
Questions & Answers
What size vehicle do we need to tow 19ft mantra ray
You need a vehicle than can legally tow a van up to 3.5 tonnes. We found that our 3L turbo diesel Nissan Patrol 4WD could legally tow a van up to 3 tonnes, so we sold it and bought a 4.5 L Landcruiser V8 and we have not looked back. It will legally tow a van up to 3.5 tonnes and our loaded Manta Ray Enduro 18ERS2 was weighed at 3.2 tonnes. Regards, Dennis Tafe
Can I fit another water tank to my 19'ER Mantaray 2019? Is there a recommended position?
Why does my water tank pump make a noise. Our other new age wallaby didn’t make any noise.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.