New Caffe Italia

New Caffe Italia

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Reviews

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David
David

Products are good , service is abysmal

ordered and delivered the product which was inoperable , service is done via overseas "person" no evidence of local service or support , "bogus" company representing very fine coffee machines, dont use or trust anything you read

  • Return Claim Made: No
Product Quality
Tom S.
Tom S.

Not sure .

Not sure about them, no PayPal as a security payment. Perhaps they operate from overseas, will go somewhere else.

  • Return Claim Made: No

DO NOT BUY FROM THIS COMPANY

  • Return Claim Made: Yes
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SarahB
SarahB South East Queensland, QLD

Zero Stars!! Horrible Experience!

  • Return Claim Made: Yes
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Steve
Steve · Verified

Appalling Customer Service Coffee Italia

Customer Service from Coffee Italia is appalling. My machine was faulty on delivery and 5 weeks later I still dont have a replacement. They expected me to fix the problem, the Call Centre provide updates or information, the manager refuses to call, you only get occasional email updates. No apology or attention to the issue; its as if they dont care about me as the customer. We all expect very good customer experience these days but this just isnt good enough.

  • Return Claim Made: Yes
D McD
D McD 22 posts

Take care!

I ordered a machine from newcoffeeitalia.com.au which is caffe Italia. Their website clearly stated "In Stock" and "shipped from Melbourne" Well, in stock it may be, but in Italy and certainly not Melbourne. The curt reply I had when I emailed for a tracking number the second time and asked if the product really was shipped from Melbourne was "our manufacturers are from Italy" and no tracking number.

Yes, this is my fault but nothing other than ProductReview will explain this.

Whatever happened to customer service, let alone honesty!

  • Return Claim Made: No
feelingsuckered
feelingsuckered Sydney, NSW · 2 posts

Dodgy Company

Recieved broken coffee grinder. After many emails they will not replace or refund. They offered partial refund if i fix the machine myself. This is still ongoing trying to get a return address/ refund or replacement. I dont think this is an australian company. Buyer beware

  • Return Claim Made: Yes
Joe H.
Joe H. Greater Melbourne (Inner), VIC · 6 posts · Verified

Crap product and Worst Servuce EVER

  • Return Claim Made: Yes
Deborah
Deborah · Verified

Rubbish customer service, misleading website

Machine has an electrical fault, within 5 months it is now useless. Despite the 2-year warranty, the company will only replace within one week. Do not buy from Caffe Italia.

  • Return Claim Made: Yes
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Hannah W.
Hannah W. Greater Melbourne (Metropolitan), VIC · 2 posts

Bad customer service - decided not to purchase from them as I don't trust them

I'm in Melbourne and wanted to enquire about a coffee machine. The website said they give a discount for bank transfers and I wanted to verify that they were a genuine business first. I tried calling the company multiple times during Australian business hours and they didn't answer or have an answering machine message. I tried looking up their Sydney address on google maps but nothing came up suggesting they really have an office there. I emailed them to ask if they ship from Australia and asking to talk to someone on the phone. They sent a rude reply to my email. I'm not convinced they are genuinely operating in Australia.

  • Return Claim Made: No
John Melbourne
John Melbourne Greater Melbourne (Inner), VIC

Terrible, rude customer service, they not based in Australia, coffee machine

As you can see. So disappointed , I feel like I wasted my money that I worked really hard to earn , research before buy product online , they not based in Australia
plug it’s for overseas not for Australia , water was exist in water tank , I’m not even sure if it’s brand new or refurbished seriously don’t waste your time and money , they increase the price , it’s ridiculous , asked them 100 times but no one care, avoid this seller ,

Product Quality
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victor73
victor73 vladasau@yahoo.com.au · 26 posts

Everything is bad. 220V product without warranty.

Scam - Everything is wrong.
Sold 220V machine which is not suitable for Australian voltage 230/240V.
Refused to give business details.
Business is in Italy, pretending to be Australian.
Italian banking account.
According to authorized repairer, sold to me factory second which is not supposed to work due to low voltage motor supply.
$120 maximum warranty for the product I paid $716. Second failure in 3 months.
Non-existing customer service.
Avoid at all cost.

New Caffe Italia
New Caffe Italia · 
victor73
victor73 · 

All statements about my order is this reply are incorrect and I do have written evidence. I already made formal complaints to 3rd parties.

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Ivan V.
Ivan V. Sydney, NSW · Verified

Customer Service

I ordered a Gaggia Brera which arrived within a week last January.
Minor issue with the floater which arrived broken in three parts. Impossible to repair.
When I sought advise they suggested for me to fix it with glue.
I asked for a replacement and was told that it will be done - but they did not say when.
I just gave them a call again two months after and was asked to put it in writing - again...
It has been a very frustrating and disappointing "after sales" customer service.
Without the little gadget I have had two wast water overflows - very annoying.

  • Return Claim Made: No
Product Quality
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New Caffe Italia
New Caffe Italia · 
DR
DR 7 posts

What a pity I cannot give zero

  • Return Claim Made: No
DR
DR · 

Update: The machine finally arrived on the 30th December....without an Australian plug. The webpage specifically states it will come with the correct country plug.

Dane  Pollock
Dane Pollock · Verified

Horrible

Abysmal customer service (continually hanging up on me): so bad I actually thought the shop was a scam, and I started looking into how to report to the ACCC. Please do not shop here.. I never will again.

  • Return Claim Made: No
Product Quality

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