New Choice Homes is offering $50 Bunnings gift vouchers to their customers upon completion of their homes from 1st of August 2014 to encourage them to write a positive or a negative review. It is possible that reviews during the terms of that offer were written by customers who received such a reward.
Good building company with good reputation and quality workmanship
We first decided to choose New Choice Homes after reading several good reviews and finding NCH designs creative, smart and practical. Having never built before, we ended up speaking to many companies and found NCH consultant Brett Weinbrecht the most friendly, knowledgeable and professional without the pushiness that other companies had. The entire build went fairly smoothly and quickly with our slab poured in January and our key hand over in July! Any concerns/ questions we had during the construction process were quickly and professionally dealt with by our site manager Walt. We have been very happy with NCH so far and would consider using them again for any future building projects.
Very impressed and will definitely recommend
I have moved in my own place finally and could not be happy enough! My family and friend have dealt previously with New Choice Homes and have no regrets.
From the start process till the end, the staff I dealt with have been really professional, helpful and friendly. All concerns were addressed in a timely manner and very well communicated.
The workmanship has been really great and the final house result has been very satisfactory.
I would definitely recommend NCH to someone looking to buy or build.
A Builder Whose Quality You Can Trust
We first encountered New Choice Homes by happenstance (and we’re so pleased that we did).
After we couldn’t find the display house we were after, we wandered into the NCH’s display.
There we met our future sales consultant, Matt, who kindly gave us directions, but also showed us NCH’s floor plan for one of their upcoming display houses, The Cube.
What stood out for us that day was the genuineness of the company’s employees. We didn’t feel pressured like we did with other companies. That first interaction, coupled with a floor plan that we adored, was all we needed to decide that NCH was the builder for us.
At no stage did we feel overwhelmed or frustrated with NCH. We always felt that everyone was doing their best to make our experience amazing. From Matt doing a fantastic job adjusting the house to meet our needs (and wants!) to Kelli making Pre-Start a breeze to Brooke ensuring that communication was always forthcoming and up-to-date, the administration stage was clear and straightforward.
The building process was just as smooth. We regularly checked our block and we were content with what we saw. Never having built a house before, we did have questions along the way, but they were quickly answered either by Brooke or our building supervisor, Brad. Brad did a fantastic job throughout the process. Any issues encountered along the way were resolved quickly and to our satisfaction.
Having lived in the house for about six months now, we can happily say we love our house. We’re grateful for all the effort NCH placed into building our home. We highly recommend them to anyone considering building a house, particularly a narrow lot house.
Very helpful.. always supportive and worked hard to make it happen.
The building process is daunting, but New Choice made sure that I was given every consideration and felt that nothing was too much trouble. From the sales representative ( Brett ) who endured various revisions only to have to resubmit a totally different plan, the prestart coordinator ( Kellie ) who chased up many different costings for variations, and to my build coordinators (Sasha, and then Brooke ), who were always patient and unfailingly supportive. ( I did feel sorry for the costing estimators though!). The build was an individual design, and required many meetings every step of the way. I always felt confident with the quality of the building process...the site manager ( Walter ) was very careful to ensure the workmanship was at a high standard and where mistakes were made, ensured they were swiftly rectified. My moving process was complicated as the rental threatened to finished before the build was completed. Everyone was very sympathetic and tried to accommodate the changing dates as much as possible. Nothing has been too much trouble for them. I am most impressed with the service.
After I moved in, the company has quickly responded to identified complaints, which has only reinforced my confidence. I am maintaining a log of issues for the 6 month inspection, but it is not very long. Most of my problems are my own fault...some of the placement of the electrical points, lights and power, and the pantry size, I did not pick up on the plans. My main criticism so far comes from the costings of the variations. Some, particularly plumbing, are above retail price, even though they are with the same supplier, and yet other items attracted a rebate. I found this confusing.
The workmanship and build quality was very good. Throughout the entire build, we were kept up to date. The build went relatively smooth and finished on time. In fact it was a couple of weeks ahead. Support right from the get go was brilliant. Thanks to Brett, Brooke, Kellie, Brad and Michelle. I cannot recommend New Choice Homes enough.....Colin & Annette
My partner and I couldn't be happier with our new home! The workmanship and finish of the home is amazing!!
Brett was the salesman we dealt with from beginning to end and we can't recommend him highly enough. Great attention to detail, friendly and on the ball every time we spoke.
Brooke was our lovely client liaison who gave us constant construction updates.
The service we received from New Choice far exceeded that of other building companies I have dealt with in the past.
Thank you New Choice!!
Best Builder Excellent
Building with New Choice home was positive experience from the beginning to the end. We are so happy with our new house. The workmanship was excellent as well as quality to detail.
The customer service and support was outstanding from Sacha Wallace, Brooke, Brad and Kellie. Received so many valued advise for Kellie during prestart. Drafting team has done a really good job as per our advise and needs. We would highly recommend New Choice Homes to anyone wanting to build their dream home.
We are already planning to Build our second house with New Choice Home very soon.
Million Thanks to all NCH Team
Yash and Sherry
Most Creative Builder
My review is very straight forward. I was speaking with a number of builders before I decided to commit to "New Choice Homes".
I chose "New Choice Homes" fairly quickly as their design team beat all other builders in terms of creativity, including old (established) sleeping giants in the building industry. They specialize in one-off designs and they really do....In fact they have won a lot of industry awards for one-off designs and other categories.
The building progress was as expected...not perfect, but typical of what can be expected. Here's the truth..."New Choice Homes" probably suffer from the same issues that all builders do..IE: Occasional faulty workmanship and slight delays due to tradies, but I can't emphasize this enough....They are the best home designers in the market.
The bottom line:-
- Customer support was excellent.
- Workmanship was around 98%. I knocked off 2% because of minor issues that needed correcting. What I can say is that the walls were bloody straight and kitchen / cabinets / bathroom / tiling...all else....great.
I only have two complaints about New Choice Homes:-
1) My new home was broken into 2 times during construction and had a further 3rd unsuccessful attempt. I found that "New Choice Homes" were slow to react after the first break-in and this allowed the thieves to return and do more damage and steal more gear..
2) The building planners only allowed for one door handle for each set of double doors. It doesn't take a rocket scientist to work out that each door needs a handle and they need to match.
So there's my experience with "New Choice Homes".
Would I choose them again...Definitely!
Newchoice is the best choice!
As someone who has never built a house before and doing it on my own, I was a little nervous, but I had absolutely no reason to be with Newchoice. From Shakil my Sales Consultant to Kellie in Prestart, Brooke my client liaison and Phil my building supervisor, everyone was helpful professional and informative. Even Melanie in accounts was a pleasure to deal with, which I can't unfortunately say for my bank. I was always given regular updates, all my questions were answered, and calls and emails returned promptly. My house was completed in the agreed time and the quality is superb. I have had a couple of small issues and Brooke has had those attended to. I live in an area surround by newly built homes and I am hearing a lot of complaints from my neighbours about the problems they have had with their builders. I have had compliments from neighbours on my home and one even said that mine were the neatest builders she had ever seen, they cleaned up the site every day before they left! I love my Newchoice home. I can't recommend them highly enough. Thanks Newchoice.
Excellent - New Choice Homes
Everything was fantastic and I was very appreciated for the prompt services from them. Especially during the period of construction, the Client Liaison & Maintenance Coordinator sent me email for updates of my property fornightly. I definitely recommend New Choice Homes to other friends who wants to build their dream homes. In the furture, if I want to build my new home again I will go back to appoint them as my builder again. :)
This building company is the best in Perth
We have just moved into our double story home that has recently been completed by New Choice Homes.
* Fantastic communication from the salesman right through to handover
* Unbelievably flexible in design and innovation - nothing was too much trouble.
* Fast construction time - a double story across the road is still being finished off and they started before us.
* A very clean construction site throughout the build.
* Questions were answered in detail through-out construction and continuing afterward. Thanks Brooke.
* Site supervisor was very friendly, informative and available to meet anytime on site.
* Fortnightly scheduled works emailed every 2nd Monday of what to expect.
* I would say that although the staff are very motivated and do a fantastic job, they are all quite young. I say this as during the design and pre-start stages, when everything is happening and there's a million things running through your head, we weren't really assisted with ideas and suggestions of what we may have forgot or how we could improve just the little things you don't really think of. This of course comes with experience.
* The house wasn't thoroughly cleaned to a good standard upon hand-over.
New Choice Homes has set the benchmark for building companies. They are fantastic to build with and I have told others considering building to not go anywhere else. The entire experience was pleasant and I have every confidence that the maintenance period will be just as stress free. Thank you New Choice Homes 9.5/10
This was the first time we built New choice home. The process of the building from start to finish was done efficiently and stress-free. The team was very friendly and responsive to questions and requests.Overall, we are extremely happy with the quality of work, service and finish of our house. We will definitely recommend New Choice Homes to anyone wanting to build a house. Thank you New Choice Homes.
Awesome building experience!
Very happy with our experience with New Choice Homes. The build progressed smoothly and according to schedule. Customer support was excellent, with regular weekly progress update and quick to respond to our enquires and to solves any issues. However we did find some small issues after we moving in and they were fixed to our satisfaction. We highly recommend New Choice to anyone looking at building especially first home owners who want to have a stress free building.
Excellent well worth waiting for
We are so happy with our new house.The workmanship was excellent as well as quality to detail.The builder kept us to date constantly through the progress of our building,and the supervisor Walter did a fantastic job he always went out of his way to make us happy.
The customer service and support was outstanding from Brooke and kellie a big thank you to you both you have made our journey so easy .
Regards Annamarie & Sandro Baldi
It was an awesome delivery of my first home and it's worth the wait, the whole family is happy. NCH is very professional in dealing with their clients. I'm very happy with my home delivered by NCH. Site Supervisor is very accommodating. Brooke was also cooperative. I will recommend this to my friends and relatives. Kudos to all in NCH and keep delivering quality houses!
michael and citra
Very happy with our new home and the whole experience.
Like many home buyers we viewed hundreds of designs online and spoke to numerous builders and sales persons at display homes. We found the experience quite over-whelming and it was hard to get a gauge on who included what and which provided us the best value. We spoke to 3-4 builders who custom drew some of their display models to what we wanted (12.5m block with central alfresco and all bedrooms at back of house).
Deep into this process, my wife found New Choice after hearing positive things from a friend. After speaking to Matt he was very helpful and flexible at adapting their Allegra design to suit what we were after. The other 3-4 builders we were speaking to provided quotes and final costing's and there was always pressure to sign "before the end of month price rise" and they were more then happy to sledge their competitors when they knew who else we were speaking to.
At the eleventh hour when we were about to sign with a larger and more well known builder, Matt presented his design that he had been working on and we were blown away. I must admit I actually was hoping I wouldn't like it as I had built a rapport with the other sales person and was all but convinced we would use them.
The New Choice design was bigger, included more, used better fittings and had great storage spaces. Whilst the price was slightly more, the inclusions meant it was much better value.
The build process was seamless. Slab down in early Sept 2016 and even with everyone on holidays over Christmas/ New Year period we had the keys by the end of Jan 2017. A good building supervisor will lead to a good home we heard and this was certainly the case. Phil was great and even though we only met him a few times, we credit him for delivering a great end product. Updates from the office came through via email and we felt we were always up to date with the progress of the house.
Handover meeting was very quick, because there were no issues. We had considered using an independent building inspector during the process but decided not to, The generous maintenance period and structural guarantee mean that if using New Choice I would not advise others to bother with this extra expense.
We chose to do our own finishes on the house and trades we have had in have all complemented the house and asked who we built with. I asked the sparkie to have a good look in the roof space whilst he was up there and he said everything was well constructed.
Overall, we couldn't be happier, so glad we held off for Matt to get his design to us, everyone we dealt with was great and we would happily recommend anyone to build with New Choice Homes.
Excellent Customer Service
Building a new house is very stressful that what I heard but I must say if someone is building with New Choice Homes Your opinion will definitely change. Very professional and friendly staff, stored my all questions and problems within the same day. Excellent customer service especially from Weinbrecht Brett and (Client Liaison & Maintenance Coordinator) Brooke Parlongo.
No hiccups, always kept us up to date about progress of building stages throughout.
Very happy with finished product and definitely recommend New Choice Homes.
After being wary of all builders i was pleasantly surprised with the quality of this unit development. From the design stage right through to handover all aspects of this project were handled in a very professional manner. The quality of the workmanship, supervisor and all admin staff was great. No hesitation to recommend New Choice Homes to others who like me may have some concerns after all the horror stories out there.
Great support for a first home buyer!
This being the first time we have built a house, New Choice Homes were very helpful in walking us through the process. I do feel that if I were to build again I would negotiate a little harder on price, extras and alterations before the contracts are signed. Once these preliminary documents are signed all negotiating power is lost and trying to make changes at pre-start or after can be quite costly. On a whole though it has been a very pleasant experience made easy.
After living in our home for just over a month now we cannot fault the workmanship and design of the home. We are both very happy with the quality of the build. Our house was built in just over 5 months which was ahead of schedule which was very handy.
We stuck to a lot of the standard fixtures and fittings are quite impressed with the quality of their baseline fittings.
My only slight complaint is that at pre-start we were kept to a very strict colour scheme as our consultant explained our local council covenants. Since exploring this further and looking at our neighbours colour choices we were denied colours and choices that we would have loved. I'm not sure if that was a lack of understand from the consultant on the local covenants or a lack of colour choice?
Overall, my wife and I are happy that we built with New Choice Homes. We recommend them and are open to building with them again in the future especially as we now understanding the building process a little better.
Superd quality Buiders
Workmanship and the quality of the build was excellent. The Supervisor was easily accessible and to deal with.
Admin office attention to detail was 100%.
Construction time did run over due to a delay by Bricklayer going on leave midway through construction but the Company picked up some of the time lost , when the delay became apparent.
Overall , we would not hesitate to engage New Choice Home again , on our next development.
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