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We engaged New Home Inspections to conduct inspections at three different stages for our newly built house. We are extremely happy with their professionalism and knowledge and we are particularly impressed with the way Rohan explained about the report. Rohan was extremely knowledgeable regarding some major and minor defects on the property. He was able to impart the information very clearly and concisely. The good thing about Rohan is willing to take my calls (number of times) throughout the construction process assist me with my questions. I cannot thank him enough.
I highly recommend Rohan’s services and absolutely no hesitation if need to use him in the near future.
Excellent Service. Highly Recommended!
From the beginning till the key handover, New Home Inspections ensured that our new home was built to the standard that was required. I can't speak highly enough of their excellent customer service. We used New Home Inspections for 4 stages throughout the build. They provided detailed inspection reports, with follow-up reports each time they visited the next stage. You will not go wrong with using New Home Inspections.
An Absolute must for anyone have a house built !!
After having had many homes built and using a different builder for the 1st time - I was seeing many issues that were wrong - when I pointed them out to the builder I was ignored. After finding more problems I thought it was getting beyond reasonable to wait so I contacted New Home Inspections.
IT WAS THE BEST THING I'VE EVER DONE !! It's so important these days given the way the building industry just churns out houses. The cost of the inspections is the best money you'll even spend. I cannot recommend the company enough - and Rohan was fantastic to deal with - thanks guys !!
- Verified customer
We used New Home Inspections for 3 stages & were very happy with the service. The inspector we had also communicated well with our SS which meant the issues identified were fixed promptly. The only negative is that it would have been good to receive the reports a little quicker.
- Verified customer
Depends on which inspector you get
We had 2 different inspectors do our inspections and the first one was really good. The last one missed a lot of things and items that NHI ate arguing you cannot see from 1.5m in plaster defects. I have found that that last one done which was the final inspection and done by a different inspector missed so many things. I have sent them a list and a week later still dont have proper answers as to how these were missed by the inspector. The inspection was not thorough compared to the previous inspections by a different inspector from the same company and i Have requested a refund as There is too much missed but they are now ignoring my emails. My benchtop is not even level.
LIFESAVERS for our new home build
We can't fault our experience with New Home Inspections. The inspector was punctual, polite and professional. He was more than happy to talk me through any issues he found, explaining how and why they need to be rectified. We promptly received our report. It was very thorough, with detailed descriptions referencing building regulations and visual evidence to support the information provided. We feel confident this report will be the linchpin in the next step of finalising our new home build. We recommend to any and everyone to obtain a building inspection report for a new build or established home. You won't regret it! The expertise of the inspector and the report you will receive are invaluable.
Professional & friendly service.
The whole experience with New Home Inspections was excellent. The inspector arrived at the dedicated time and spent a few hours doing a thorough analysis. When asked to clarify some issues he was patient and took the time to define exactly what he looked at. The report provided a few days later was concise and detailed.
We only had inspector go through at stage 5, my regret is that we didn't use them at each stage.
Highly recommend this service for new builds
I highly recommend New Home Inspections, they have been fantastic to deal with. The communication and customer service has been great. We had inspections carried out at every stage. They identified so many issues that were able to be fixed along the way and the final inspection helped us ensure our builder completed everything properly.
3 Days To Deliver The Report Wont Work, When You Have Only 7 Days To Settle For Each Stage
I found the office team to be very helpful that's why I'm giving them Two stars but the issues i found was,
1. The 3 days clause that they have to submit the report wont work in reality because we need to pay the builder in 7 days after each stage before they start charging us with interest. My site supervisor advised me on 3rd May Friday to make a booking on coming Tuesday 7th May for Frame Stage inspection but they were only able to attend on 10th May Friday at 8am and the inspector promised to deliver the report on 12th May Monday but i go...t the report on 15th May Wednesday at 7am(One hour before 3 business days). 2. There inspectors are very busy to get hold of. 3. They will only contact site supervisor on Slab Pre-Pour Stage to arrange a inspection, rest of the stages we need to arrange everything. 4. They will only do the inspection according to there time and availability. 5. No updates when the inspector is running late.
A MUST for new builds
We will always regret not engaging NHI from the beginning. We trusted we would get what we paid for - as display' - and the builder would do the right thing by us, that the supervisor/s would correct the defects WE or THEY found along the way. Not so!! It wasn't until we submitted a report at fixing stage that the builder started to correct blatant defects, as well as other major issues we had no idea about. Having Rohan Nancarrow on board mid way through was a huge relief. He was professional, diligent, patient and supportive and saw us through a very difficult build, (that included a day at the dispute resolution board). Regardless of who you build with, make sure you include NHI as part of the process from the very beginning.
A must for anyone building
Very good quality of reports and great follow up service from Rohan. Along with a good explanation of rights and how best to move forward. Will help you understand whats right and when the Builder is just trying to work out a way of getting you to accept unfinished project.
Definitely worth the money - to pick up those 'hidden' things and for piece of mind. Being a first time builder, we were too trusting during the build of our relatively simple single storey home. After moving in, issues started popping up and we were wondering what else we had not yet discovered. Enter NHI. We had Rohan Nancarrow as our inspector and he was fantastic - thorough and most helpful. His post service communication and assistance/advice was and continues to be fantastic.
Great to deal with
I used New Home Inspections for all the main stages of my build. Each inspector was very helpful & professional. I appreciated the telephone support provided afterwards to clarify anything I wasn't sure about, and to ask advice on what my builder was obligated to fix. They were always incredibly quick to respond to emails for bookings & accommodating with inspection times. Very happy and would recommend.
Questions & Answers
I am thinking to engage your services for my build, what do you have to say about a review left above by Chilli ? That totally defeats the point of independent inspection when your employed inspector dont care about their work ?
We found them wonderful. Like the whole building process, the relationship you can build with everyone else in the process is the biggest thing. It's your dream home and yes it will require a lot of time and effort to make it happen. Absolutely zero concerns with NHI. They find the issues and its up to us to discuss and find resolutions with our builder so everyone is happy.
Myself Vinod, Got ur contact no from internet.
I m building single story 29sq home in Wollert area.
I want quote for following stages:
Pre Pour/Steel Inspections
Please let me know
Kevin M.New Home Inspections
Hi Vinod, thanks for contacting us.
If you'd like to send a through a contact email we'll be able to get back to you with a written quote and list of what are services involve. If you'd prefer you could send your contact details to email@example.com
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