New Wave nw800 Pressure Cooker YES Support NO
Easy to use, absolutely. Features? Fantastic. Easy to clean? Totally. So why do I give a very questionable review?
The valve center top fell off, into the food. I retrieved the parts and put them back exactly the same. The pressure valve toward the back seemed to work fine. The silicone seal was perfect, and in tact. When I went to close it, the /auto' suction feature which helped to close it securely did not engage. When I began to cook, it did not hold any pressure at all. I checked all parts and I could not find what was wrong. ...I then went to find the company and tech support. I found a company NU-Wave, and the support was easy to reach, with real LIVE people to help. After going around and around, NOT finding my product in their catalog, but actually finding it with an other company, they did help me. To my astonishment, there are two companies. NuWave and NewWave. My produce was NEW WAVE- Therein lays the problem. NO support, NO contact numbers. Only retail stores like Walmart... yeah, help at Walmart, is a contradiction in terms. On the whole, the unit until now, was a blessing. I uses the High Pressure function exclusively and never had any issue for three years, the time iI have had it. I'd toss a lamb leg or any meat or fowl, frozen or not, douse it with seasonings, close the lid, hit 25 at high pressure, and forget it. After it finishes the 'cook' cycle, the pressure remains and continues to cook. i'd walk back when it was safe to open and Viola, Perfectly cooked food every single time. If I wanted a soupy broth, I'd use more water and at end of cook, i'd open and toss in the fast cooking stuff like barley., etc. This was a testament of the pressure style of cooking. BUT, today it has problems, and I cannot find any support or parts. The machine is spotless, nofractures, etc. I am sure it is an easy fix - if I can find anyone for New Wave - as opposed to real support from NU Wave
worked for 3 years ONLY
Loved this cooker when it worked.... used it for Pressure Cooking and Browning.
The slow cooker option is terrible.
Seal keeps blowing out now and I cant get a replacement. So in the bin it goes. Tracked down a website and an office in Melbourne, but the phone is disconnected, and the web form submisssion goes nowhere.
Not happy! Going to buy a brand that I know I can get replacement parts.
Good while it lasted.
Worked well for a while and I loved it but then steam started coming from around lid which was dangerous. Rang and sent several emails asking to purchase a new seal and a new bowl to see if that would fix the problem.. I have had no reply to my last two emails. I think I will buy a different brand from The Good Guys or Harvey Norman. Would suggest others do likewise.
The best thing I bought ever
I love it! It's how you use it. It works great for everything, nothing burns in it rice or no rice. Love it. I have stopped using all the there pots. Cleaning is so easy. It's my everyday cooking tool, I tell everybody about it. I have made rice, whole chicken, steamed veggies, pulled beef soups, chilli, broth.
Slow cooker, hardly....
The unit has never worked correctly from the start but we make it work for us.
The slow cooking function seems to cook everything at raid speed and boils, its that hot. We manage to cook a half lamb leg in 3hrs which is clearly not slow. But once we worked it out fault and all, the food does come out amazing so its well used. The instructions are pretty useless.
Excellent kitchen aid
Got first one in 2012, and used abroad. Once had error message and they replied to my email advising me to cool off unit in between sauting and slow cooking. Worked great, considering I was in super hot environment it sounded reasonable. Unit is still running fine after 3.5 years, left it with my friends abroad. Hope to find same again in Australia. As all I see is new model 5:1.
Versatile and easy
This is easy to use, easy to clean, set the timer and forget for roast/stew/casserole type dishes. Also great for rice, frying. Pressure cooker is such a life saver when you're stuck for dinner idea, pop in ingredients and 30 min later you have a delicious meal.I recommend this. Price friendly too.
I hate it!
I bought this specifically for our caravan and the slow cooker option boils so quickly it burns and toughens everything! Skmilar with the rice cooker, boils too quickly, rice not cooked before all the water has been absorbed and the rice burns and sticks. Needless to say, I didn't even bother to use the other cooking methods. It's now up for sale, $FREE. Such a waste of money!
Understandable Customer Support
I just received my new 6 in 1 cooker which is covered with large stickers which have to be removed before use - I tried every method I knew to no avail they are still stuck - so I called the help line -after a long wait a man took my call who had very limited English and after asking him to repeat himself a dozen times I finally came to the conclusion that maybe he was trying to say eucalyptus oil - maybe still not to sure - why put the large stickers all over the machine that need a specific product to remove which I am sure not all households have in their cupboards - and surely this could be printed in the instructions
The least ugly of a super ugly range of options
So much ugly in the world of multifunction cookers. It took me about three days of idle searching to find a unit which met my undemanding criteria:
1. Needs to be able to remain plugged in when not cooking (our powerpoint is hard to access and our last rice cooker only had "cook" or "warm" options and no "off" switch").
2. Needs to have had a few minutes at least put into "design". This thing is too big to put away. It's part of the kitchen decor.
3. Needs a stainless steel inner pot. I've had enough cheap rice cookers to know that ...that teflon coated aluminium ends up as raw aluminium with teflon chips forming part of your diet. It's apparently not very nice stuff. Newwave sells a 6L stainless inner pot for $29. The Newwave NW800 almost fails on the second point but it's black so at least it's less ugly than it would be in white. The blinky bright blue LED display means it's kind of irritating to leave it on all the time though. Why not allow it to at least tell the time like an idle microwave oven? Flash. Flash. Flash. All. The. Time. Why. Easy to use, I think they must have updated the user manual because a few reviews I've read say it's incomprehensible. The manual I got was great, step by step instructions for quick start and more involved recipes and tips. I was pressure cooking rice out of the box with barely a glance at the manual.
Awesome product, saves me heaps of time
I really love this machine and pressure cooking saves me so much time in the kitchen. Takes 45mins v 3hrs to make delicious chicken stock, 6mins v 1hr for butter chicken, 20mins v 1.5hrs for rogan josh, etc. I nearly always use the pressure cooking function but the browning, steaming, rice + slow cooking is good too. It lost a star because the deep frying function doesn't seem to work well.
I got both the stainless steel bowl and the non stick so once one dish is done I can just stick the other in straight away so I can get a lot of cooking done on the weekend.
Terrible do not touch this product
Used slow cook function, 90 minutes into the cycle all that was left was a dried out sluge. Contacted supplier got asked to test the pressure cooker function? Speaking of the pressure cooker function, a 8 min. receipe well an hour of restarting the function and the dish was cooked. Useless product.
e1 and e4 errors.
Used our unit very regularly and loved it, until error code e1 appeared. Now it doesn't work. Good luck getting any assistance from New Wave. Any repairs are at your own cost and the manual doesn't explain the codes. E4 is another one that comes up. It seems the bloody thing can't make its mind up.
error codes e1 and e4 stopped it from working. Can't get any explanation of what they mean and how to fix it.
I received this as a fly buy reward wasn't sure about it as I am no cook but with this I sort of can, the instructions may as well be in a different language, I had to resort to the internet and YouTube to figure it out... Overall I impressed having never used a pressure cooker previously and was a bit scared it would explode, every kind of meat comes out tender and yummy, the browning fuction is great, don't have to use multiple pans, the slow cooker works well too... If you are time poor as I am, get one of these it's just too easy ...
Minimal effort for maximum results
Instruction manual is shocking
Love, love, love this product.
This product is rocking my world. I love how I can make stocks, or most particularly bone broth for the paleo diet, with ease. I have thrown the non-stick bowl to avoid the chemicals and just use the stainless steel bowl which is a breeze to wash up or put in the dishwasher.
A bone broth can take 24 hours in a slow cooker only, so I use the high pressure cooking setting for an hour and a half (the max time you can do) then set it to slow cook for 9 hours overnight, so that when I wake it is in "keep warm" setting and the bowl is cool enough ...to handle and pour the broth out before heading to work. I found the buttons easy enough to use for the different settings, albeit you have to be quick and not let time lapse between pushing the buttons as it resets itself. It's compact and fits in the cupboard nicely with room to spare from the space my old bulky slow cooker took up. Has the stainless steel bowl option, easy to use and clean, low shelf footprint It restricts the length of time you can carry out options, ie if you want three hours of high pressure cooking you need to set it again after the max 1.5 hours
It's great but food catches on the base.
Love this machine but get very frustrated as each time from the start, food catches on the base. I would prefer a smooth base note a corrugated base.. Have tried spraying, always have plenty fluid in it but it catches and it's not easy to clean. I prefer it to cook rice and have put my rice cooker away.
the missing instruction
just bought this for my sister in law after I have had a 5-1 for a number of years and love it, we found the instructions lacking in a tiny but crucial detail for the 6-1. when you want to brown press "multifunction' once then ""start""; for slow cooking press "multifunction twice" then ""start""; for rice press "multifunction three times" then "start"; for steam press "multifunction four times" then ""start"". what it does is move the blue light (very hard to see) to the right setting. You know when you are in the right setting as the defau...lt time changes ie Brown = 30; Slow = 120; Rice= 12 and Steam=20mins. browning function and the low and fast pressure cooking instructions need to include the reference to the ""multifunction"" button to select your preferred cooking method BEFORE pressing the Start button
I bought this with high expectations of it taking over from my tired old slow cooker but have been nothing but disappointed. Pressure cooker meals turn out quiet dry as did the rice. I expected that at first and hoped with a little experimentation it would eventually work out but no such luck. After having bought this a little under 6 months ago I had hoped to get a bit more use out of it but today it died! Turned it on and it blew a fuse! Not at all impressed with performance or durability. Never buying New Wave again!
I liked the functions. Able to cook different meals.
Did perform or last.
I loved my 6 in 1cooker when it was working, used it every day. However, now the board has gone in it and there is not a repairer in WA, (won't sell me the part either). I would have to send it, at my cost, about $40.00 each way, plus $25.00 repair cost, (total cost $105.00). The unit only cost me $150.00 on sale. Won't be buying any more NW products.
Great when working
Bad after sales service
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Questions & Answers
The cooker only seems to be able to cook for in high pressure for
A maximum 30 min then the timer resets to zero.
I want to cook for 1 hr 45min??
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