34 questions from our users
Is there a big difference between the turbo chef and turbo cook
My thermo chef wont go past 5 in the blending mode. Any hints?
We've thoroughly enjoyed our NW TC and have had it for over 6yrs, tried turning it on and the LCD screen is all frozen no error codes. any idea as to how to fix or a repairer in Melbourne VIC. Thanks Georgie.
My Thermo Chef is not getting any power. Has anyone else experienced this. I have had it about 4 years and would have used it eight times at the very most. It worked 4 weeks ago and now....nothing, any help ????
Hi how much for replacement butterfly paddle pls?
Hello.Would like to be able to buy a part for my thermochef the part iam looking for is the butterfly bar . Where to buy? Regards patricia webber
I'm not sure where you would be able to get one, the only thing I can think of is to contact Kogan or whatever store you purchased it from, did you lose it or did it break? Is it still under warranty?
When you find out please let me know as I am also looking for the same part. I have tried contacting the company, but I have not had any luck.
Hi. My thermochef bowl keeps sticking in the base, and I'm finding it difficult to unlock. Any ideas?
Have you put it in the base properly? The button should click into the hole. When was the last time you wiped the base. I find sometimes I need to jiggle the jug as I am pulling it out.
How can i remove the blades? The unlock lever will not move from locked position
Turn the jug upside down put one hand inside the jug, with the other hand turn the unlocking mechanism on the bottom anti clockwise. I found it hard for the first few times. And putting it back together is lining up the notches and then turn mechanism clockwise. May take a bit of practice.
Agree 100% with the above - hold the spindle instead of the blades if you can avoid.. If not use a towel or similar on the blades to avoid a cut. :-)
Also found that if you turn it all the way sometimes the jug wont seat properly back in the base and the lock will not engage (click). If so turn it back very slightly (loosen direction) maybe 1mm or so.
I purchased Thermochef in 2012. Dont use it every day, but when I did, only for pestos, veggie patties etc.. Never cooked in it because it would not feed my whole family due to size of cooking jug.
I was using the Thermochef the other day. The machine stopped half way through and E2 error message came up - apparently overheating. Strange - I was only blending chickpeas and vegetables for 15 seconds. Now, I turn on my machine - E2 still appears. Tried to email NewWave but emails bounced. Where do I make contact with somebody who can assist me with repairs in Queensland (Sunshine Coast) - or is the machine stuffed. Any help appreciated. Thank you.
Sorry to hear you are having problems with your machine. Mine was a problem from the get go and definitely disappointed me in every way. Apparently New Wave have gone into liquidation so I don't think you will get a response from them in regards to your machine.
Hi - bought one new - in box still in plastic - saying never used - now find out plus button dont work ?? any where to get it fixed in melbourne ?
tried website email - error failed
tried 1300 number - back of reccipie book failed
Husband with very dissapointed wife : x
Liquid runs out of the base of the jug..have made sure the blades are very secure..the seal around the base of the blades is very loose..this is a brand new machine...what could be the problem
Have been considering purchasing a Thermochef, HOWEVER just about all the reviews I've read are fairly negative. Not one totally positive review! Does anyone fully recommend buying the Thermochef? What are its benefits? What are its good points? Is it worth buying one?
I personally wouldnt buy this machine. Customer service isnt the best for something that has so many problems. In all honesty I'd buy the thermomix again and again. Hope this helps
Thank you, Nanna Nic, you've made up my mind for me. It has been a consideration for a number if years, however the reviews have always put me off. This old nana is going to stick to the 20th century methods, with knife and pots.....
I had the opposite experience. The customer service was excellent however I do live in Melbourne. They collected the unit with a replacement and when I inquired when I would get mine back they said just keep the one I have. I also ordered at a later time a paddle as I'd misplaced mine. $9 and they posted it to me. The only negative I have is that there is no Pause button, which would be helpful when making dough etc. I have had my machine 2 years.
My TC has completely frozen. Lcd screen is non respondent. Any ideas? Its out of warranty and cust.service are hopeless. Is it a throw away?
Where in WA can I get my Thermochef repaired?
I own another brand thermo cooker and have had the base unit replaced 3 times and the unit is only 6 months old. I am not happy with it so do not want to make the same mistake. I especially had problems when the machine had to labour a little when making pumpkin soup. The motor just couldn't handle even a small load. Can the NW 100 handle this sort of situation? Also, with just 1 blade, how does the food not turn mushy but remain in chunks?
Hi, the way to ensure it retains the food and not turn it into mush is to cut the meat in bigger chunks. Like 2 by 1 inch. If you use chicken breast, it will disintegrate a bit so best to use chicken thighs that are deboned. Meat like lamb and beef - same principal applies, cut bigger chunks.
My soft blend ( whisk) part unfortunately unclipped during mixing batter and its now unable to be used as it has a broken piece and the rest is jagged ..really need a new part where can I source a new part? Please help.
Hello, my thermochef is giving out the error E0 which i believe is lid not locked in place so have changed jugs and lids but the same error msg. Is it oossibly the little click button that connects the two on the rh side of the handle which as a base connnection and jug connection to lock it in place?
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