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Nextalk ADSL

Nextalk ADSL

3.6 from 19 reviews

See the Best Internet Service Providers in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
12
4 star
0
3 star
0
2 star
1
1 star
6

PB3000

PB3000melbourne

  • 3 reviews
  • 1 like
  • Verified customer

Unethical practices

published

I'm paying $70(paying way too much)for an unlimited ADSL service but I got shaped over the weekend again this month.
My modem was syncing at 10 Mbps but I was getting less than 1 Mbps.

This company is very unethical shaping customers on unlimited plans
No support on the weekends and got a $5 goodwill credit (that's a joke).

NexTalk was recommended by my girlfriend but looking for a new provider now.

Connection TypeADSL/ADSL2+

Terrible!!!

published

The customer service is so good.they really friendly but its worse for the support services.they didnt help you at all, they just underestimate on you instead.for the connection also soooo badd.....within 1 month, the connection good for 1 week only.its really horrible.its really made me disappointed to join with nextalk.not recommended at all!!!

Connection TypeADSL/ADSL2+
  • Verified customer

Customer Service - Good

published

Just moved ADSL service to Nextalk. Setup was easy, I was able to use an old Telstra modem which saved some $.
Just had to wait for old provider to disconnect but CS was super friendly and knew exactly what I needed to get my new connection sorted

Connection TypeADSL/ADSL2+
1 comment
Nextalk
Terry D.Nextalk

Review collected in partnership with Nextalk

  • Verified customer

Great customer service

published

Great customer service, highly recommend this company for always having someone happy and helpful on the other end of the phone.

Connection TypeADSL/ADSL2+
1 comment
Nextalk
Terry D.Nextalk

Thanks Joel,
Our team truly do enjoy helping our customers and providing quality service. Their positive attitude flows through to the help and advice that they provide to our customers. Thanks for your recommendation.
Regards
The Nextalk Team

Review collected in partnership with Nextalk


Kingy

KingyMelbourne

  • Verified customer

Excellent Customer Service :D

published

I signed up with Nextalk and spoke to Luke who signed me up on a $69 Bundle. He informed me the NBN is coming soon to my area and set me up with an NBN compatible modem.
He was clear and precise regarding the connection times and when to expect the modem.
His customer service is extremely exception and the connection is going strong.

Connection TypeADSL/ADSL2+
1 comment
Nextalk
Terry D.Nextalk

Review collected in partnership with Nextalk


Awesome service

published

I would happily recommend Nextalk to anyone looking for a well priced and excellent customer service product.
I have been with Nextalk for 12 months now, and every time I have had an issue or need some advice, they provide both with professionalism and timeliness. Well done Nextalk!!

Connection TypeADSL/ADSL2+
1 comment
Nextalk
Terry D.Nextalk

Hi Rosie,
We really appreciate your review. Nice to get a review from a long term customer. We note you have an ADSL connection. When NBN rolls out in your area - we are ready to assit.
Regards
The Nextalk Team


Horrible

published

i have an issue connecting the internet and it takes them more than one week still unsolved. There is no after hours technical support!

Connection TypeADSL/ADSL2+
1 comment
Nextalk
Terry D.Nextalk

Horrible! Worst experience to date!

published

Adsl, I have had nothing but problems with this provider since signing up, download speeds have been below 1.0! Have rang issue was resolved the first time but in about 2 weeks, speeds got better which lasted maybe 3 months and well no surprise speeds are back down to below 1.0!
I don't and won't be recommending this company to anyone! Absolutely horrible.

Connection TypeADSL/ADSL2+
1 comment
Nextalk
Terry D.Nextalk
Lorenzo

LorenzoBrisbane

  • 2 reviews
  • 2 likes

Horrible - Worst decision ever made !

published
Connection TypeADSL/ADSL2+
2 comments
Nextalk
Terry D.Nextalk
Lorenzo
Lorenzo

Just a minute, i'll break out the violin shortly.

  • Verified customer

Perfect!

published

Had no trouble setting up and is way faster then I expected it to be. Definitely worth investing in! Love

Connection TypeADSL/ADSL2+
1 comment
Nextalk
Terry D.Nextalk

Thank you Suzannah,
We are pleased that we exceeded your expectations.
Regards
The Nextalk Team

Review collected in partnership with Nextalk


Ben Ross

Ben RossSydney, NSW

  • 2 reviews
  • Verified customer

Reliable & honest service

published

Can’t fault the service that is delivered from Nextalk. I must admit after coming from Optus I was a little unsure and impatient before getting connected ( sorry Trestan ) however I have since become a big fan.

You won’t be dealing with Bangalore , you’ll be dealing with genuine customer service representatives that WILL actually call you back and know what they are talking about. I am currently getting a very good speed of 14mbps which allows the Wife to watch Netflix and I can watch my sports at the same time.

Couldn’t recommend them highly.

Connection TypeADSL/ADSL2+
1 comment
Nextalk
Terry D.Nextalk

Thanks Ben,
Your comments are reflective of a lot of our customers. Our team will always communicate with you and they know what they are talking about.
Regards
The Nextalk Team

Review collected in partnership with Nextalk


  • Verified customer

Excellent service. Quality assured

published

Fantastic customer service. Very impressed with the level of professionalism when dealing with Nextalk operaters. I will recommend this service to all of my friends and family.

Connection TypeADSL/ADSL2+
1 comment
Nextalk
Terry D.Nextalk

Hi Christopher,
Thank you for the review. We look forward to providing the same great service to your family an friends.
The Nextalk Team

Review collected in partnership with Nextalk


Esther

EstherMelbourne

Trustworthy and outstanding service (sales, provisioning , tech support and billing )

published

Connection of new phone line and internet took place within the time frame . Nextalk contacted me to let me know that the service is active . I also received a call from tech support to setup the modem . I love their follow up calls . Internet connection has been fast and stable. Thank you Nextalk

Connection TypeADSL/ADSL2+
1 comment
Nextalk
Terry D.Nextalk

Bec N

Bec NQld, 4133

  • 2 reviews
  • 5 likes
  • Verified customer

So far, OUTSTANDING!

published

After having issues with a well known ISP for years, we have just switched our service to these guys. The changeover was a breeze as Nextalk did EVERYTHING. So far everyone I have spoken to has been super helpful and have not been given the run around once. The connection, even though it's ADSL1, has been fast, strong and reliable. If this keeps up I will be recommending you to everyone! Thanks Nextalk!!!

Connection TypeADSL/ADSL2+
1 comment
Nextalk
Terry D.Nextalk

Thanks Bec.
We really appreciate your comments. Nice to know that we are making things easy for our customers.
The Nextalk Team

Review collected in partnership with Nextalk

Kdb643

Kdb643Melbourne

  • 2 reviews
  • 1 like

Fantastic Service!!! And Connection.

published

Swapped from Veetel to Nextalk! What a pleasure! Had a No Dial Tone fault that was absolutely my fault (Didn't check all the sockets in the house.. ba bow my bad!) Telstra tech attended and found my working socket, since then perfect connection. Thanks so much Nextalk!

Connection TypeADSL/ADSL2+
1 comment
Nextalk
Terry D.Nextalk

Thanks Kd643,
Glad we could be of assistance - it's what we aim to do...
The Nextalk Team

Mr.Bond

Mr.BondMelbourne

Stable Connection, Great Customer Service, Simply Awesome.

published

Moved my internet around 6 months ago over to Nextalk and i am more than happy with the service i have been provided. The switch was painless and quick and the connection is stable with no drop outs. I would highly recommend this without any hesitation.

Connection TypeADSL/ADSL2+
1 comment
Nextalk
Terry D.Nextalk

No adsl after spending 465 dollars for set up

published

Very bad experience with nextalk after spending this 465 dollars to set up , they just need another 200 dollars to make a call out who will then rectify the problem.
No dail tone coming to my house and the guy whome they send didn't do his job properly and the lady on phone was not helpful.when asked for cancellation of service then no refund..
They are after your money
Watch out.

Connection TypeADSL/ADSL2+
1 comment
Nextalk
Terry D.Nextalk

Sara Marziali

Sara MarzialiBroadbeach

  • Verified customer

Terrible experience with our hookup

published

We signed up for ADSL internet. I will say, the actual connection has been decent with only a drip out once so far in our first week so we will see how things continue.

Our disappointment was how long it took Nextalk to actually provide us our service and hook up the internet. Unfortunately, we had to wait just under month for our internet to be connected since we first requested it which wasn't preferable as we went through our mobile phone data very quickly during this time period.

Again, I will say the connection so far has been okay though. Thanks.

Connection TypeADSL/ADSL2+
1 comment
Nextalk
Terry D.Nextalk

Review collected in partnership with Nextalk


  • Verified customer

Excellent service polite an professional customer service.

published

I will be connecting to ADSL unlimited best customer service i have had in a long time.
I'm going to recommend Nextalk to family friends an work mates...
Well done very professional....
Thanks

Connection TypeADSL/ADSL2+
1 comment
Nextalk
Terry D.Nextalk

Hi Robert. Glad we have met your expectations and we really appreciate the recommendations.
The Nextalk Team

Review collected in partnership with Nextalk


See all Nextalk reviews

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Details

CategoryInternet Service Providers
Service TypeADSL
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