I am sick of hearing the "we are experiencing a higher than usual number of calls" message, whenever I ring NIB, and being on hold regularly before someone answers my call.

I made a claim for hospital and was a drama, after long time a discussions the case manager resolved but initially was declined due they said is not covered. Note, I call them before go and they said go ahead. Very hard to contact the claim department and long time to resolve hospital claims

NIB we have just signed up with you people after a serious failure in customer service with BUPA. We would like you to stop the nuisance calls from 07 30738900 to our number as we are called three times a day. We hope that we have a positive relationship with NIB as an insurer. We were with NIB for many years originally. These calls are driving us crazy and upon doing a reverse phone look up with have found that they are indeed a nuisance call originating from NIB and that many people are sick of them. Whilst we have blocked them we are tired of the ongoing text messages saying that they have attempted to call us. Please remove us from your call register. Many thanks.

I am heading into hospital only to get call telling me that Nib only pays $220 and other funds pay $440 on the anaesthetic fee. Plus also play less on other product . Which u don't know till u have to uses it. Out pocket myself over $400 not counting $1500 for the doctor. And that not counting $500 excess which I had just paid for something that didn't fix my problem . I am silver plus No wonder people leaving health insurance.

I just switched to Westfund (not for profit) today after being with NIB for 5 years. I have no complaints with the service that I received from NIB, which worked well for me. However, I am disgusted with the opinions coming from NIB senior management at the moment, especially the ignorant comments on Americanising our more fair and equitable public health system. 1 year ago, NIB announced a net profit of $133.5 million for the 2018 financial year – an 11.1 per cent increase from the previous year. Their premiums have risen substantially on an annual basis for the past 5 years. They are not passing along their profits as savings to their customers. They definitely are not struggling with the current community rating system....

We had a baby and the doc decided to deliver through surgery. We were with NIB and this is my updated review.

1) The doctor performed some tests while in operation-theatre to deliver the baby which were not paid for. I have a letter from Capital Pathology that NIB has no 'no-gap' for such items unlike Bupa, CUA, PeopleCare, etc. They sent me a list of all providers who would pay for these and that NIB won't cover. Highest level private insurance not covering tests requested by the surgeon and the pathology people sending a letter that others ...

Being extremely dissatisfied with my previous health insurance, I changed to NIB a few years ago. Generally, it has worked as expected without too many unpleasant surprises. However, as with other providers it is equally frustrating with NIB that their premiums increase but inclusions and cover values decrease or disappear altogether - a clear and negative pattern since I have been a customer.

Considering the data collected/ claims paid, I would be happy to have a list of preferred/recommended service providers in closer locations (nearby suburbs, South Australia). No NIB Care Centres are available in South Australia.
In this case it was on-the-spot online claim settlement, however, on some other occasion/s of claims it appears to be contact service provider first and check NIB next to get details!?!

Recently changed over from Medibank Private to NAB when I was promised that they would send me full updated details of our health insurance via e-mail.
This was not done!
Consequent phone call resolved the issue but it must be said that some staff members working at NAB need to up their game.

We have been with NIB since its beginning and have always had top cover with both hospital and extras. With our extras we were in top 75 and we were told by a customer service officer that we would be better suited to the new extras 85. So we changed. We enjoyed this cover for a while only to find out by letter late last year, that it was not viable for NIB and that we would be placed back into our original cover of top 75 , unless we picked another option. The only catch being that when we moved back to our old plan, top 75 the premium was inc...

call NIB and always lines are busy. Recorded message states "We are currently experiencing a high number of calls. How about we keep a place for you and call you back when you reach the front of the queue." - This is standard operating procedure. They are never on the phones. Other services ok.

Never on the phones

I am happy with what I pay, and I like that I can claim on some great extras. I was not happy with the customer service offered to someone who has been their customer for the last 4 years.
Good extras when you pay for it, relatively inexpensive, great app for claiming.
Bad service. The staff at NIB struggle with customer service, and getting a person on the phone who has the power to make decisions is difficult.

I reluctantly gave up my NIB insurance when I moved to Western Australia because they just were not suitable here. But previously I found them competitively priced, really easy and good to deal with, and would recommend them over most other health insurers in the eastern states.
Competitive premiums and one of the cheapest products if you just want to qualify so you do not pay the Medicare surcharge. Really good customer service, probably the best I have encountered among health insurers..
Probably only good if you live in NSW, Queensland or Victoria. I found that when moving to Western Australia that they were not really that competitive.

As mentioned, the claims process with the birth of our son with a private room in a private hospital was completely easy. I signed up for some extra stuff during my hospital stay, thinking that it would be part of out-of-pocket expenses, but I was happily surprised that NIB covered those too.

However, we have not moved on to another fund because every year the premiums would go up in line with a decline in the benefits covered. Good value before, but not necessarily anymore.
Went private with the birth of our son and the claims were so str...